Subject: RE: Not mentioning AWB number in the FreshDesk tickets - UAE
From: Anslem Misquitta <[email-masked]>
To: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>
Cc: OLM DXB <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Ashish Karini <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Renato Salipande <[email-masked]>, Ahmed Eltegani <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <samer
Date: Sat, 1 Apr 2023 15:29:56 +0000

Hi Thamil/Aditya,

I hope this email finds you in good health.

Is there a possibility to share the below list concept wise.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Thamilalagan M <[email-masked]>
Sent: Saturday, April 1, 2023 1:16 PM
To: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Anslem Misquitta <[email-masked]>; Renato Salipande <[email-masked]>; Ahmed Eltegani <[email-masked]>
Cc: OLM DXB <[email-masked]>; Aditya Manapuram <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: Not mentioning AWB number in the FreshDesk tickets - UAE

Dear @Mohammad Shababe Quamar<mailto:[email-masked]>@Jessie Caparas<mailto:[email-masked]>

Still, we are facing the issue after highlighted many times. Below are the sample ticket IDs which doesn’t have AWB number in the required fields.

S No
Ticket ID
1
5915381
2
5943380
3
5944685
4
5945358
5
5950987
6
5951299
7
5952135
8
5952421
9
5952568
10
5952581
11
5952617
12
5952636
13
5952865
14
5952988
15
5953244
16
5953569
17
5953618
18
5955770
19
5955906
20
5955962
21
5955963
22
5955971
23
5955998
24
5956007
25
5956026
26
5956135
27
5956333
28
5956396
29
5956473
30
5956540
31
5956591
32
5956625
33
5956695
34
5956882
35
5956936
36
5957067
37
5957160
38
5957443
39
5957473
40
5957609
41
5957688
42
5957788
43
5958145
44
5958228
45
5958724
46
5958819
47
5959300
48
5959318
49
5959353
50
5960997
51
5961002
52
5961038
53
5961045
54
5961113
55
5961137
56
5961161
57
5961284
58
5961286
59
5961324
60
5961342
61
5961382
62
5961449
63
5961478
64
5961485
65
5961486
66
5961537
67
5961577

Regards,
THAMIL

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 10:20 AM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not mentioning AWB number in the FreshDesk tickets - UAE

Hi @Thamilalagan M<mailto:[email-masked]> Thanks for bringing this up. I'll let our CS staff know to tag the appropriate FD's ticket and enter all pertinent data in the ticket property field, such as AWB or RVP.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 27, 2023 4:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Vijay Pokhriyal <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Not mentioning AWB number in the FreshDesk tickets - UAE

Hi Team,
   Greetings for the day. Hope you all are safe and healthy.

We have been highlighted this previously also, but still, we are not getting proper AWB details in Freshdesk.  Kindly support us on streamlining this issue, so that we can increase our response rate and faster closure.

Note: Not mentioning any concept, sharing overall concerns here for our betterment.

  1.  Whenever we download the data, there are 50-60 out of 150 or 170 tickets raised without AWB number details.
  2.  Complaint reason is not selected for 60-70 tickets, we need to check manually for all the cases, and it is taking longer time.
  3.  If all the required details are filled at the time of ticket creation in designated fields, it will help us for the quick closure.

Regards,
THAMIL

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Support required on escalations from CS Team - LMG OLM
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>
Cc: OLM DXB <[email-masked]>, Peter Dsouza <[email-masked]>, Ashish Karini <[email-masked]>, Thamilalagan M <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Mohamed Yassin <[email-masked]>, HCUAECCC <[email-masked]>, Escalations Dxbteam <[email-masked]>, farah.badawi <[email-masked]>, HomeBox Customercare UAE <
Date: Tue, 7 Feb 2023 11:44:39 +0000

Hi Team,

Please go through the below email and adhere to what is mentioned.

We will put AWB on all the ticket as mandatory (Primary and Child ticket) that gets created in Fresh Desk for collection/pickup/delivery.

Feel free to approach if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ashish Karini <[email-masked]>
Sent: Tuesday, February 7, 2023 3:22 PM
To: Thamilalagan M <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Anslem Misquitta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Mohamed Yassin <[email-masked]>; HCUAECCC <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: OLM DXB <[email-masked]>; Peter Dsouza <[email-masked]>
Subject: RE: Support required on escalations from CS Team - LMG OLM

++

Regards

Ashish Kumar Karini

Manager – Ecommerce Operations(Lastmile UAE)

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 7, 2023 3:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Support required on escalations from CS Team - LMG OLM

Hi All,

    As a team, we are working on escalations closure and reduction of bad experience to the customers.

In meanwhile, we’re facing the issue that many of the tickets are raised without mentioning AWB numbers.

@Jessie Caparas<mailto:[email-masked]> as we discussed, kindly help us on this.

Regards,

Thamil

OLM-UAE

+971-542454482