Subject: HomeBox Fresh Desk Open Tickets 1st April 2023
From: Samer Aburamadan <[email-masked]>
To: Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, Maryam Yahya <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Taima Zeid <[email-masked]>, Anunay Sharma <
Date: Sat, 1 Apr 2023 15:14:04 +0000

Hi team,

Hope this email finds you well,

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

11-15 days

7-10 days

+15days

Grand Total

74

23

8

11

31

49

196

HYBRIS

1

1

LMG INTERNAL TEAM

5

2

1

8

WAREHOUSE

1

1

1

3

1

7

Grand Total

80

26

9

15

33

49

212

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

11-15 days

7-10 days

+15days

Grand Total

Crystel Homebox UAE Team

14

1

15

Amal Aldughmi

1

1

Ayat Alkhaldi

2

2

Bushra alzubi

2

2

Hadeel talal Alshukri

1

1

Razan alberawi

1

1

Shrouq sadeh

2

2

Yasmeen alskafy

5

1

6

HB LiveSalesman

8

2

2

12

Ali Adil

1

1

2

Ali hazzaa

1

1

1

3

Jok Kuol

1

1

Laith Almohamd

4

4

Malek Hosan

1

1

No Agent

1

1

HB-LSM-Followup

17

9

2

6

14

24

72

Ali Adil

4

2

1

1

4

12

Ali hazzaa

1

1

4

6

Alsharif ahmad

1

1

Aws Adra

1

2

3

3

9

jinana parveen

1

2

3

Jok Kuol

2

1

1

4

8

Laith Almohamd

6

4

2

7

5

24

Malek Hosan

1

1

2

Nikhil Tiwari

3

2

1

6

Sabry Yousef

1

1

Home Box UAE Back Office

16

9

3

7

6

9

50

Samer. aburamadan

10

6

2

1

3

1

23

Sanaa Hammad

6

3

1

6

3

8

27

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

25

5

4

2

12

14

62

Ali Adil

3

1

2

6

Anslem Misquitta

2

2

9

13

Aws Adra

3

1

1

1

6

Jok Kuol

2

4

1

8

15

Laith Almohamd

8

1

2

1

3

15

Nikhil Tiwari

4

4

No Agent

3

3

Grand Total

80

26

9

15

33

49

212

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

11-15 days

7-10 days

+15days

Grand Total

Chat

18

8

4

6

16

23

75

Ali Adil

4

2

1

1

4

12

Ali hazzaa

1

1

3

5

Alsharif ahmad

1

1

Anslem Misquitta

1

2

4

7

Aws Adra

1

2

2

3

8

jinana parveen

1

2

3

Jok Kuol

2

1

1

4

8

Laith Almohamd

6

4

2

6

5

23

Malek Hosan

1

1

2

Nikhil Tiwari

3

1

1

5

Sabry Yousef

1

1

Email

15

2

2

1

4

9

33

Ali Adil

2

1

2

5

Aws Adra

1

1

1

1

4

Jok Kuol

2

1

1

4

8

Laith Almohamd

6

1

1

2

2

12

Nikhil Tiwari

1

1

No Agent

3

3

Facebook

8

2

1

2

13

Ali Adil

1

1

2

Ali hazzaa

1

1

1

3

Anslem Misquitta

1

1

Jok Kuol

1

1

Laith Almohamd

4

4

Malek Hosan

1

1

No Agent

1

1

Outbound Email

18

4

1

4

6

10

43

Amal Aldughmi

1

1

Anslem Misquitta

1

4

5

Ayat Alkhaldi

2

2

Bushra alzubi

2

2

Hadeel talal Alshukri

1

1

Jok Kuol

1

1

Razan alberawi

1

1

Samer. aburamadan

2

1

1

1

1

6

Sanaa Hammad

3

1

3

1

8

16

Shrouq sadeh

2

2

Yasmeen alskafy

5

1

6

Phone

13

7

2

3

6

1

32

Ali hazzaa

1

1

Aws Adra

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

10

4

1

2

17

Sanaa Hammad

3

2

1

3

2

11

Portal

8

3

1

4

16

Ali Adil

1

1

Aws Adra

2

2

Jok Kuol

3

3

6

Laith Almohamd

2

1

1

4

Nikhil Tiwari

3

3

Grand Total

80

26

9

15

33

49

212

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>