Subject: Re: Daily Productivity Report HB-UAE/KSA
From: Saurabh Dadu <[email-masked]>
To: Rohan Panwar <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Syed Ataullah <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Fri, 31 Mar 2023 10:06:13 +0000

Rohan,

Please include the productivity from Automation Chat and resend

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Wednesday, March 29, 2023 1:44 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Syed Ataullah <[email-masked]>; Malek <[email-masked]>; amir aziz <[email-masked]>
Subject: Daily Productivity Report HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity report of Yesterday for HB-UAE/KSA.

  1.  Nobody met their target in HB-UAE
  2.  Raghad & Dalal had the highest Productivity in HB-KSA.

28-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  1       18      3               22      100%    100%    01:34:45        00:01:00        00:12:00        6
Ali Adil        38      9       9               56      65%     100%    03:16:40        00:01:00        00:16:00        6
Jok Kuol        31      10                      41      100%    100%    01:23:21        00:01:00        00:11:00        6
Laith   36      18      17              71      100%    100%    07:33:42        00:02:00        00:17:00        5
Aws Adra        40      14      13              67      96%     97%     11:37:52                00:08:00        8
Ahmed alsharif  33              4       4       41      78%     100%    05:09:51        00:01:00        00:12:00        6
Mohammad Alhamzi                                                0%      94%
Taher Mohammed  22                      27      49      100%    100%    02:24:01        00:01:00        00:11:00        6
Ali Al hazzaa   42                      24      66      94%     100%    00:28:21

Homebox KSA
Najwa Almrwani  53              57              110     95%     100%    01:44:23
Dalal Alarawi   53              59              112     79%     91%     15:58:34
Deema Alowaid   39              56              95      91%     100%    05:31:44
Raghad Almatani 61              65              126     95%     100%    04:34:32

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>
Sent: Tuesday, March 28, 2023 5:42:34 PM
Subject: Re: Daily Productivity Repot  HB-UAE/KSA

Yes sir
________________________________
From: "saurabh" <[email-masked]>
To: "Rohan Panwar" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]>
Sent: Tuesday, March 28, 2023 5:40:03 PM
Subject: Re: Daily Productivity Repot  HB-UAE/KSA

Hi Rohan,

Follow-ups in your report are considered at 50% right?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Rohan Panwar <[email-masked]>
Sent: Tuesday, March 28, 2023 4:32 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Syed Ataullah <[email-masked]>; Malek <[email-masked]>; amir aziz <[email-masked]>
Subject: Daily Productivity Repot HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Ali adil had the highest Productivity in HB UAE, rest all didn't meet their target.
  2.  Najwa & Deema had the highest Productivity in HB-KSA.

27-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  8       29                      37      100%    100%    04:35:14        00:01:00        00:13:00        6
Ali Adil        62      18      5               85      73%     100%    08:23:15        00:01:00        00:15:00        6
Jok Kuol        17      9               13      39      100%    85%     02:39:17        00:03:00        00:24:00        6
Laith   22      11      7               40      100%    100%    06:45:05        00:02:00        00:15:00        6
Aws Adra        26      22      12              60      91%     100%    04:34:39                00:09:00        11
Ahmed alsharif  23      16      5               44      67%     100%    02:33:00        00:01:00        00:13:00        6
Mohammad Alhamzi                                                0%      100%
Taher Mohammed  36                      27      63      100%    100%    02:26:28        00:03:00        00:24:00        6
Ali Al hazzaa                           1       1       0%      100%

Homebox KSA
Najwa Almrwani  57              61              118     91%     100%    05:31:14
Dalal Alarawi   51              58              109     80%     100%    07:54:21
Deema Alowaid   53              65              118     93%     94%     04:59:27
Raghad Almatani 50              59              109     78%     97%     15:03:58

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]>
Sent: Friday, March 24, 2023 4:20:53 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Ahmed Alsharif had the highest Productivity in HB UAE, Jok had the lowest productivity.
  2.  In HB KSA nobody met their target.

23-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen          44                      44      0%      100%            00:02:00        00:11:00        4
Ali Adil        53      15      21              89      65%     98%     07:14:34        00:03:00        00:17:00        5
Jok Kuol        31      10              1       42      92%     100%    08:22:58        00:06:00        00:07:00        4
Laith   12      66      4               82      80%     100%    03:48:46        00:03:00        00:16:00        5
Aws Adra        29      52      8               89      83%     100%    04:53:50                00:07:00        8
Ahmed alsharif  30      71      1       21      123     77%     100%    02:54:55        00:02:00        00:11:00        4
Mohammad Alhamzi                46                      46      0%      97%
Taher Mohammed  25                      40      65      100%    100%    03:56:11        00:06:00        00:07:00        4
Ali Al hazzaa   35      33              9       77      100%    92%     01:47:24

Homebox KSA
Najwa Almrwani  62              4               66      95%     92%     06:06:03
Dalal Alarawi                                           0%      100%
Deema Alowaid   61              7               68      100%    100%    02:18:52
Raghad Almatani 63              2               65      100%    97%     01:08:11

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]>
Sent: Thursday, March 23, 2023 8:26:34 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Jok had the lowest productivity.
  2.  Najwa & Dalal had the highest productivity in HB KSA.

22-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  7       62      9               78      0%      100%    01:37:15        00:03:00        00:12:00        4
Ali Adil        53      57      15              125     100%    97%     02:35:59        00:02:00        00:12:00        4
Jok Kuol        17      28                      45      100%    100%    00:53:32        00:05:00        00:18:00        4
Laith   6       69      1               76      0%      97%     01:57:56        00:04:00        00:20:00        5
Aws Adra        44      58      8               110     96%     100%    01:01:57                00:06:00        6
Ahmed alsharif  80      52      3               135     49%     100%    04:41:28        00:03:00        00:12:00        4
Mohammad Alhamzi        17      57              11      85      100%    97%     03:18:04
Taher Mohammed  33                      50      83      100%    100%    06:28:31        00:05:00        00:18:00        4
Ali Al hazzaa   52      22              21      95      100%    98%     01:01:57

Homebox KSA
Najwa Almrwani  75              7               82      88%     98%     07:16:37
Dalal Alarawi   74              8               82      100%    89%     02:19:45
Deema Alowaid   71              10              81      100%    98%     02:03:46
Raghad Almatani 75              5               80      92%     98%     10:06:07

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]>
Sent: Wednesday, March 22, 2023 3:52:20 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Taher Md. had the lowest productivity.
  2.  Raghad had the highest productivity in HB KSA.

21-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  1       99                      100     0%      100%    03:49:02        00:03:00        00:14:00        4
Ali Adil        71      40      12              123     78%     100%    05:27:08        00:01:00        00:10:00        4
Jok Kuol        6                               6       0%      100%    05:17:48
Laith   11      68      6               85      67%     100%    01:03:58        00:03:00        00:18:00        5
Aws Adra        30      82      9               121     88%     100%    06:35:29                00:06:00        7
Ahmed alsharif  67      25      2       23      117     78%     94%     06:53:00        00:03:00        00:14:00        4
Mohammad Alhamzi        15      41              7       63      100%    98%     03:13:49
Taher Mohammed  21                      26      47      100%    100%    09:45:02
Ali Al hazzaa   40      32              7       79      100%    100%    03:17:35

Homebox KSA
Najwa Almrwani  78              4               82      100%    100%    01:58:29
Dalal Alarawi   62      20      9               91      100%    98%     05:22:22
Deema Alowaid   46      34      2               82      100%    100%    02:39:54
Raghad Almatani 58      43                      101     100%    100%    02:41:02

Thanks,
Rohan

________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>
Sent: Tuesday, March 21, 2023 3:16:55 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Ali Adil & Jinana had the highest Productivity in HB UAE/KSA, Ahmed Alsharif & Taher Md. had the lowest productivity.
  2.  Nobody in HB - KSA didn't meet their target.

20-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen          106     1               107     0%      100%            00:03:00        00:15:00        5
Ali Adil        69      39                      108     45%     100%    05:17:21        00:02:00        00:11:00        4
Jok Kuol        19      46              25      90      100%    100%    02:18:48        00:07:00        00:12:00        3
Laith   20      67      8               95      92%     100%    10:14:00        00:03:00        00:15:00        5
Aws Adra        8       41      14              63      0%      96%     170:27:29               00:08:00        8
Ahmed alsharif  4       11              2       17      100%    100%    01:14:37        00:03:00        00:15:00        5
Mohammad Alhamzi                85                      85      0%      100%
Taher Mohammed                          24      24      0%      0%              00:07:00        00:12:00        3
Ali Al hazzaa                                           0%      100%

Homebox KSA
Najwa Almrwani  67              7               74      100%    97%     02:10:09
Dalal Alarawi   62              9               71      97%     97%     11:28:49
Deema Alowaid   64              13              77      100%    100%    03:54:05
Raghad Almatani 57              2               59      90%     100%    05:42:27

Thanks,
Rohan
________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>
Sent: Monday, March 20, 2023 5:19:22 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Jok & Ali Hazzaa had the highest Productivity in HB UAE/KSA, rest all didn't meet their target
  2.   Najwa had the highest productivity in HB - KSA and Dalal & Deema didn't meet their target.

19-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  4       63                      67      100%    100%    00:04:49        00:02:00        00:11:00        5
Ali Adil                                                0%      100%
Jok Kuol        14      92              29      135     100%    100%    26:19:03        00:02:00        00:12:00        4
Laith                                           0%      100%
Aws Adra        25      39                      64      87%     100%    05:04:08                00:07:00        7
Ahmed alsharif  4       1                       5       100%    100%    00:13:22        00:02:00        00:11:00        5
Mohammad Alhamzi                10                      10      0%      100%
Taher Mohammed  16                              16      100%    100%    02:57:06        00:02:00        00:12:00        4
Ali Al hazzaa   70      26              18      114     100%    100%    03:31:52

Homebox KSA
Najwa Almrwani  62      15      6               83      96%     97%     03:03:28
Dalal Alarawi   52      14                      66      100%    97%     04:12:48
Deema Alowaid   65                              65      100%    100%    02:35:11
Raghad Almatani 74      3       3               80      98%     100%    03:02:56

Thanks,
Rohan