Subject: FW: [#5942738] - 9582067280 - WWD Refund
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Date: Fri, 31 Mar 2023 09:14:34 +0000

Please close this ticket

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Friday, March 31, 2023 1:12 PM
To: Harikrishnan Kurup <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]; Home Box <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>
Subject: RE: [#5942738] - 9582067280 - WWD Refund

@Harikrishnan Kurup<mailto:[email-masked]>

Refund is successfully processed.

@[email-masked]<mailto:[email-masked]> @Malek<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> – Please this ticket

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Harikrishnan Kurup <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 31, 2023 1:09 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#5942738] - 9582067280 - WWD Refund

Dear Team ,

Mentioned pullout invoice has been received .

INV
ITEM ID
ITEM DESC
QTY
RDO
CONTAINER ID
9582067280
161214858
P-Joyfull Sofa Bed-Grey
1
2045411
33HB01903999

@Anslem Misquitta<mailto:[email-masked]> Kindly confirm the refund status.

Regards
Hari

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 31, 2023 7:28 AM
To: Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Harikrishnan Kurup <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5942738] - 9582067280 - WWD Refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation - 2
Hi Ramesh,

WWD Pending Refund

Order Number: 9582067280

Issue Description: (161214858 - - Joyfull 3-Seater Armless Fabric Sofa Bed)

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIwNjUyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V5K4JP7UhyDV--L59ipMkAWYbOIoccMMqOhPhRIajAM]

Pullout was done and RMA has been created, Kindly check and process the refund.

Thanks & Regards,
Ali Adil
On Thu, 30 Mar at 7:30 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder
Hi Hari,

WWD Pending Refund

Order Number: 9582067280

Issue Description: (161214858 - - Joyfull 3-Seater Armless Fabric Sofa Bed)

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjEwMTk1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._p_PLWrPHIMt5Db6jbAwhaRz89rOwJn_yTAYSvuOzoI]

Pullout was done and RMA has been created, Kindly check and process the refund.

Thanks & Regards,
Ali Adil
On Wed, 29 Mar at 8:27 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5942738<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5942738> raised by Safa Salam ([email-masked]<mailto:[email-masked]>).

Hi Hari,

WWD Pending Refund

Order Number: 9582067280

Issue Description: (161214858 - - Joyfull 3-Seater Armless Fabric Sofa Bed)

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjAwODcyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e9U54vuUbSaYlVfvNc8jNSV6LInpkplZayeYSHAPZ5s]
Pullout was done and RMA has been created, Kindly check and process the refund.

Thanks & Regards,
Ali Adil
On Wed, 29 Mar at 7:42 AM , Safa Salam <[email-masked]<mailto:[email-masked]>> wrote:
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Hello
07:06 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Hello, welcome to HomeBox!👋 I am Hannah, your support Bot.
مرحبا، شكراً للتواصل مع هوم بوكس! 👋، أنا هانا، بوت الدعم الخاص بك
07:06 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
07:06 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Hello
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Sorry, that doesn't seem to be correct.🙇‍♂️ Would you like to try again?
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
07:07 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
I have sent a warranty sofa
07:07 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
What is the update?
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Sorry, that doesn't seem to be correct.🙇‍♂️ Would you like to try again?
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Sorry, that doesn't seem to be correct.🙇‍♂️ Would you like to try again?
07:07 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
07:07 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
1
07:15 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
✍️ Please enter your name
07:15 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Safa
07:16 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Hello, what can we help you with today? 💁🏻

1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option.

Example Please reply only "3" to check order or delivery status.

At anytime during the conversation if you wish to come back to main menu, please reply "/0".
07:16 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
3
07:17 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.

If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678
07:17 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
9582067280 order Id
07:19 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please share with us your email address.
07:19 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
[email-masked]<mailto:[email-masked]>
07:19 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Thank you, please now reply with single digit that corresponds to your question:

1. When will I get my Order?
2. Change the Delivery Date for my Order
3. Change my Delivery Address
4. Update alternate phone number for delivery
5. Question about Assembly of my furniture order
6. Complaint about Delivery of my order
7. I have another question about Delivery of my order

Please only reply with a single digit. Example reply "1" to check the status of your order
07:19 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
1
07:20 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.

For non furniture items deliveries take 3-5 working days.

Our delivery partner will call you before arriving for delivery
07:20 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
For us to investigate your issue further, we would require more information from you
07:20 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please describe your question in 1 message. Please try to include as many details as possible in one message.
07:20 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
1
07:20 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.
07:20 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
1
07:22 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.
07:22 AM, 29th Mar
Hannah UAE HB
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.
07:22 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Hello, my name is Ali , Please give me a few moments while I review and process your request. I will get back shortly.
07:26 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Could you please share your order number so that I can assist you further?
07:31 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Kindly confirm when were you last contacted by the team.
07:32 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
9582067280 order Id
07:32 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Kindly confirm when were you last contacted by the team.
07:33 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
March 13
07:33 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
I have sent this order for warranty
07:34 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
What is the update
07:34 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Dear customer, I would like to inform that as per the update from the team. the item is in workshop and it is in a non-repairable condition, We are checking with the team for a return and refund, Kindly bear with us and we will get back to you with an update as soon as possible.
07:35 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Do you have any other inquiries I can assist you with ?
07:36 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
When will I get the update
07:37 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Kindly bear with us and we will update ASAP.
07:37 AM, 29th Mar
safa
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Ok
07:37 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Is there anything else I can assist you with ?
07:38 AM, 29th Mar
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I hope this helps, please feel free to come back and chat with us if you have any queries in the future.
07:42 AM, 29th Mar
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/711088170659072>

5942738:1125156
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