Subject: RE: Customer no answer / Sw/off
From: Homebox Delivery <[email-masked]>
To: Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox Sharjahma <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Harsha Lasantha <[email-masked]>
Date: Thu, 30 Mar 2023 11:59:29 +0000

Team moved to next cx, if called kindly reschedule the delivery as per available date

From: Luma AbuSharekh <[email-masked]>
Sent: Thursday, 30 March 2023 3:36 PM
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox Sharjahma <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; Harsha Lasantha <[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Thursday, March 30, 2023 2:19 PM
To: Luma AbuSharekh; Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; Homebox Sharjahma; crys_hb; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer no answer / Sw/off

Dear team
Kindly check again

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 March 2023 3:17 PM
To: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Thursday, March 30, 2023 2:14 PM
To: HomeBox Customercare UAE; Homebox Sharjahma; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4763133
3/30/2023 3:12:57 PM
29001005504820230319
MR ABDULRAHMAN.
0566446632
CTD Exceptions
Other - CTD Exception
Customer no answer / Sw/off
Closed
Harsha
UAE
Delivery team is unable to contact the customer as customer is not picking up calls

-
-
-

103152
30-Mar-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com