Subject: RE: Wrong commitment
From: Mansoorullah Enayathullah <[email-masked]>
To: "Gouskather Mohamed Hussain" <[email-masked]>, Homebox Delivery <[email-masked]>, Roaa Alismaeil <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ali Mohamed <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 29 Mar 2023 13:15:11 +0000

Dear Team,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4760209
3/29/2023 5:14:29 PM
9419429477
Siham souaffah
581349651
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mansoorvllah.E
UAE
As i spoke with cx and inform about SOP and cx also agreed and inform team to deliver the item without fixing as cx requested. Team: Waseem RKT

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247900
29-Mar-2023

Regards,
Mansoor

From: Gouskather Mohamed Hussain <[email-masked]>
Sent: Wednesday, March 29, 2023 4:47 PM
To: Homebox Delivery <[email-masked]>; Roaa Alismaeil <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ali Mohamed <[email-masked]>; Anslem Misquitta <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment

Reminder

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 March 2023 3:29 PM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

Dear @Murtaza Kutiyanawala<mailto:[email-masked]> @Ali Mohamed<mailto:[email-masked]>@Anslem Misquitta<mailto:[email-masked]>
Kindly check the below crm and do the needful

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 March 2023 3:23 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, March 29, 2023 2:22 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: RE: Wrong commitment

Kind reminder

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 March 2023 3:11 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4759292
3/29/2023 3:09:53 PM
9419429477
Siham souaffah
581349651
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
Patara Single Bed with 4-Drawers - 90x200 cm - White WWD- not enough space to fixn the items at cx place, cx asked to drop the item with out fixing kindly check and inform sop

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257622
29-Mar-2023

Regards
Redeemer
04821 5925

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