Subject: Daily Productivity Report HB-UAE/KSA
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Syed Ataullah <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Wed, 29 Mar 2023 01:14:21 -0700 (MST)

Hi Sir/Ma'am, 

Given below is the Daily Productivity report of Yesterday for HB-UAE/KSA. 

    1. Nobody met their target in HB-UAE 
    2. Raghad & Dalal had the highest Productivity in HB-KSA. 
28-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Homebox India 											
Jinana Parveen 	1 	18 	3 		22 	100% 	100% 	01:34:45 	00:01:00 	00:12:00 	6 
Ali Adil 	38 	9 	9 		56 	65% 	100% 	03:16:40 	00:01:00 	00:16:00 	6 
Jok Kuol 	31 	10 			41 	100% 	100% 	01:23:21 	00:01:00 	00:11:00 	6 
Laith 	36 	18 	17 		71 	100% 	100% 	07:33:42 	00:02:00 	00:17:00 	5 
Aws Adra 	40 	14 	13 		67 	96% 	97% 	11:37:52 		00:08:00 	8 
Ahmed alsharif 	33 		4 	4 	41 	78% 	100% 	05:09:51 	00:01:00 	00:12:00 	6 
Mohammad Alhamzi 						0% 	94% 				
Taher Mohammed 	22 			27 	49 	100% 	100% 	02:24:01 	00:01:00 	00:11:00 	6 
Ali Al hazzaa 	42 			24 	66 	94% 	100% 	00:28:21 			
											
Homebox KSA 											
Najwa Almrwani 	53 		57 		110 	95% 	100% 	01:44:23 			
Dalal Alarawi 	53 		59 		112 	79% 	91% 	15:58:34 			
Deema Alowaid 	39 		56 		95 	91% 	100% 	05:31:44 			
Raghad Almatani 	61 		65 		126 	95% 	100% 	04:34:32 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Tuesday, March 28, 2023 5:42:34 PM 
Subject: Re: Daily Productivity Repot HB-UAE/KSA 

Yes sir 

From: "saurabh" <[email-masked]> 
To: "Rohan Panwar" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Tuesday, March 28, 2023 5:40:03 PM 
Subject: Re: Daily Productivity Repot HB-UAE/KSA 

Hi Rohan, 

Follow-ups in your report are considered at 50% right? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Rohan Panwar <[email-masked]> 
Sent: Tuesday, March 28, 2023 4:32 PM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Syed Ataullah <[email-masked]>; Malek <[email-masked]>; amir aziz <[email-masked]> 
Subject: Daily Productivity Repot HB-UAE/KSA 
Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Ali adil had the highest Productivity in HB UAE, rest all didn't meet their target. 
    2. Najwa & Deema had the highest Productivity in HB-KSA. 

	27-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 	8 	29 			37 	100% 	100% 	04:35:14 	00:01:00 	00:13:00 	6 
	Ali Adil 	62 	18 	5 		85 	73% 	100% 	08:23:15 	00:01:00 	00:15:00 	6 
	Jok Kuol 	17 	9 		13 	39 	100% 	85% 	02:39:17 	00:03:00 	00:24:00 	6 
	Laith 	22 	11 	7 		40 	100% 	100% 	06:45:05 	00:02:00 	00:15:00 	6 
	Aws Adra 	26 	22 	12 		60 	91% 	100% 	04:34:39 		00:09:00 	11 
	Ahmed alsharif 	23 	16 	5 		44 	67% 	100% 	02:33:00 	00:01:00 	00:13:00 	6 
	Mohammad Alhamzi 						0% 	100% 				
	Taher Mohammed 	36 			27 	63 	100% 	100% 	02:26:28 	00:03:00 	00:24:00 	6 
	Ali Al hazzaa 				1 	1 	0% 	100% 				
												
	Homebox KSA 											
	Najwa Almrwani 	57 		61 		118 	91% 	100% 	05:31:14 			
	Dalal Alarawi 	51 		58 		109 	80% 	100% 	07:54:21 			
	Deema Alowaid 	53 		65 		118 	93% 	94% 	04:59:27 			
	Raghad Almatani 	50 		59 		109 	78% 	97% 	15:03:58 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Friday, March 24, 2023 4:20:53 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Ahmed Alsharif had the highest Productivity in HB UAE, Jok had the lowest productivity. 
    2. In HB KSA nobody met their target. 

	23-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 		44 			44 	0% 	100% 		00:02:00 	00:11:00 	4 
	Ali Adil 	53 	15 	21 		89 	65% 	98% 	07:14:34 	00:03:00 	00:17:00 	5 
	Jok Kuol 	31 	10 		1 	42 	92% 	100% 	08:22:58 	00:06:00 	00:07:00 	4 
	Laith 	12 	66 	4 		82 	80% 	100% 	03:48:46 	00:03:00 	00:16:00 	5 
	Aws Adra 	29 	52 	8 		89 	83% 	100% 	04:53:50 		00:07:00 	8 
	Ahmed alsharif 	30 	71 	1 	21 	123 	77% 	100% 	02:54:55 	00:02:00 	00:11:00 	4 
	Mohammad Alhamzi 		46 			46 	0% 	97% 				
	Taher Mohammed 	25 			40 	65 	100% 	100% 	03:56:11 	00:06:00 	00:07:00 	4 
	Ali Al hazzaa 	35 	33 		9 	77 	100% 	92% 	01:47:24 			
												
	Homebox KSA 											
	Najwa Almrwani 	62 		4 		66 	95% 	92% 	06:06:03 			
	Dalal Alarawi 						0% 	100% 				
	Deema Alowaid 	61 		7 		68 	100% 	100% 	02:18:52 			
	Raghad Almatani 	63 		2 		65 	100% 	97% 	01:08:11 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Thursday, March 23, 2023 8:26:34 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Jok had the lowest productivity. 
    2. Najwa & Dalal had the highest productivity in HB KSA. 

	22-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 	7 	62 	9 		78 	0% 	100% 	01:37:15 	00:03:00 	00:12:00 	4 
	Ali Adil 	53 	57 	15 		125 	100% 	97% 	02:35:59 	00:02:00 	00:12:00 	4 
	Jok Kuol 	17 	28 			45 	100% 	100% 	00:53:32 	00:05:00 	00:18:00 	4 
	Laith 	6 	69 	1 		76 	0% 	97% 	01:57:56 	00:04:00 	00:20:00 	5 
	Aws Adra 	44 	58 	8 		110 	96% 	100% 	01:01:57 		00:06:00 	6 
	Ahmed alsharif 	80 	52 	3 		135 	49% 	100% 	04:41:28 	00:03:00 	00:12:00 	4 
	Mohammad Alhamzi 	17 	57 		11 	85 	100% 	97% 	03:18:04 			
	Taher Mohammed 	33 			50 	83 	100% 	100% 	06:28:31 	00:05:00 	00:18:00 	4 
	Ali Al hazzaa 	52 	22 		21 	95 	100% 	98% 	01:01:57 			
												
	Homebox KSA 											
	Najwa Almrwani 	75 		7 		82 	88% 	98% 	07:16:37 			
	Dalal Alarawi 	74 		8 		82 	100% 	89% 	02:19:45 			
	Deema Alowaid 	71 		10 		81 	100% 	98% 	02:03:46 			
	Raghad Almatani 	75 		5 		80 	92% 	98% 	10:06:07 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Wednesday, March 22, 2023 3:52:20 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Taher Md. had the lowest productivity. 
    2. Raghad had the highest productivity in HB KSA. 

	21-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 	1 	99 			100 	0% 	100% 	03:49:02 	00:03:00 	00:14:00 	4 
	Ali Adil 	71 	40 	12 		123 	78% 	100% 	05:27:08 	00:01:00 	00:10:00 	4 
	Jok Kuol 	6 				6 	0% 	100% 	05:17:48 			
	Laith 	11 	68 	6 		85 	67% 	100% 	01:03:58 	00:03:00 	00:18:00 	5 
	Aws Adra 	30 	82 	9 		121 	88% 	100% 	06:35:29 		00:06:00 	7 
	Ahmed alsharif 	67 	25 	2 	23 	117 	78% 	94% 	06:53:00 	00:03:00 	00:14:00 	4 
	Mohammad Alhamzi 	15 	41 		7 	63 	100% 	98% 	03:13:49 			
	Taher Mohammed 	21 			26 	47 	100% 	100% 	09:45:02 			
	Ali Al hazzaa 	40 	32 		7 	79 	100% 	100% 	03:17:35 			
												
	Homebox KSA 											
	Najwa Almrwani 	78 		4 		82 	100% 	100% 	01:58:29 			
	Dalal Alarawi 	62 	20 	9 		91 	100% 	98% 	05:22:22 			
	Deema Alowaid 	46 	34 	2 		82 	100% 	100% 	02:39:54 			
	Raghad Almatani 	58 	43 			101 	100% 	100% 	02:41:02 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]> 
Sent: Tuesday, March 21, 2023 3:16:55 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Ali Adil & Jinana had the highest Productivity in HB UAE/KSA, Ahmed Alsharif & Taher Md. had the lowest productivity. 
    2. Nobody in HB - KSA didn't meet their target. 

	20-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 		106 	1 		107 	0% 	100% 		00:03:00 	00:15:00 	5 
	Ali Adil 	69 	39 			108 	45% 	100% 	05:17:21 	00:02:00 	00:11:00 	4 
	Jok Kuol 	19 	46 		25 	90 	100% 	100% 	02:18:48 	00:07:00 	00:12:00 	3 
	Laith 	20 	67 	8 		95 	92% 	100% 	10:14:00 	00:03:00 	00:15:00 	5 
	Aws Adra 	8 	41 	14 		63 	0% 	96% 	170:27:29 		00:08:00 	8 
	Ahmed alsharif 	4 	11 		2 	17 	100% 	100% 	01:14:37 	00:03:00 	00:15:00 	5 
	Mohammad Alhamzi 		85 			85 	0% 	100% 				
	Taher Mohammed 				24 	24 	0% 	0% 		00:07:00 	00:12:00 	3 
	Ali Al hazzaa 						0% 	100% 				
												
	Homebox KSA 											
	Najwa Almrwani 	67 		7 		74 	100% 	97% 	02:10:09 			
	Dalal Alarawi 	62 		9 		71 	97% 	97% 	11:28:49 			
	Deema Alowaid 	64 		13 		77 	100% 	100% 	03:54:05 			
	Raghad Almatani 	57 		2 		59 	90% 	100% 	05:42:27 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]> 
Sent: Monday, March 20, 2023 5:19:22 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Jok & Ali Hazzaa had the highest Productivity in HB UAE/KSA, rest all didn't meet their target 
    2. Najwa had the highest productivity in HB - KSA and Dalal & Deema didn't meet their target. 

	19-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
	Homebox India 											
	Jinana Parveen 	4 	63 			67 	100% 	100% 	00:04:49 	00:02:00 	00:11:00 	5 
	Ali Adil 						0% 	100% 				
	Jok Kuol 	14 	92 		29 	135 	100% 	100% 	26:19:03 	00:02:00 	00:12:00 	4 
	Laith 						0% 	100% 				
	Aws Adra 	25 	39 			64 	87% 	100% 	05:04:08 		00:07:00 	7 
	Ahmed alsharif 	4 	1 			5 	100% 	100% 	00:13:22 	00:02:00 	00:11:00 	5 
	Mohammad Alhamzi 		10 			10 	0% 	100% 				
	Taher Mohammed 	16 				16 	100% 	100% 	02:57:06 	00:02:00 	00:12:00 	4 
	Ali Al hazzaa 	70 	26 		18 	114 	100% 	100% 	03:31:52 			
												
	Homebox KSA 											
	Najwa Almrwani 	62 	15 	6 		83 	96% 	97% 	03:03:28 			
	Dalal Alarawi 	52 	14 			66 	100% 	97% 	04:12:48 			
	Deema Alowaid 	65 				65 	100% 	100% 	02:35:11 			
	Raghad Almatani 	74 	3 	3 		80 	98% 	100% 	03:02:56 			

Thanks, 
Rohan