Subject: Re: Reopening old closed tickets.
From: "Malek Al. Hosan" <[email-masked]>
To: rozan abdelraziq <[email-masked]>, Crys_HBKSA <[email-masked]>, yahia taha <[email-masked]>, hamza abuazzam <[email-masked]>, "Sanaa.Hammad" <[email-masked]>
Cc: syed ataullah <[email-masked]>, AMIR <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 28 Mar 2023 06:11:50 -0700 (MST)

Hi All. 

Adding 1 more ticket: 5759320 For your reference. 

Regards. 
Malek. 

From: "Malek" <[email-masked]> 
To: "rozan abdelraziq" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "yahia taha" <[email-masked]>, "hamza abuazzam" <[email-masked]>, "Sanaa.Hammad" <[email-masked]> 
Cc: "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, March 28, 2023 3:25:57 PM 
Subject: Reopening old closed tickets. 

Dear All. 

Kindly inform the team not to open an old closed ticket by adding a note on the ticket as it will become aging. 
Some tickets is getting reopened by the agents after 2-3 months. 
FYR, Ticket: 5562828. This ticket was closed from our end 2 months ago. If the customer coming again, it is better to open a new ticket, the agent can ,merge the old ticket into the new one if required the old records. 
Also after receiving the customer call, We are finding the tickets in HomeBox KSA group. Please assign the tickets to crystel groups after escalating. 

Regards. 
Malek.