Subject: RE: Wrong commitment # 9420154307
From: Roaa Alismaeil <[email-masked]>
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 27 Mar 2023 16:42:30 +0000

Dear [email-masked]<mailto:[email-masked]>

Cx inform , and she will share the location with the team now

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Monday, March 27, 2023 7:41 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]
Subject: RE: Wrong commitment # 9420154307

Hi @Roaa Alismaeil<mailto:[email-masked]>

Team will wait maximum 10min if cx not share the location  team will moved to next cx and convince for reschedule .

Regards,
Mansoor

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 27, 2023 8:38 PM
To: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment # 9420154307

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Monday, March 27, 2023 7:32 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment # 9420154307

Dear team,
Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4752851

3/27/2023 8:31:30 PM

9420154307

Rayan Shubar

589660622

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Mansoorvllah.E

UAE

As per team cx not sharing the location to the team and team waiting since 6.00pm and cx saying keep 10min but till now not sharing, kindly check. Team : Kamran Ali

-

-

-

247900

27-Mar-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com>

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