Subject: RE: Customer confirmed not received delivery
From: Vijay Pokhriyal <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Sameer Hasan <[email-masked]>, Mani Choudhury <[email-masked]>, OLM DXB <[email-masked]>, olm auh <[email-masked]>
Cc: Ashish Karini <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Nada Hattar <[email-masked]>
Date: Sat, 25 Mar 2023 17:00:19 +0000

Dera @Anslem Misquitta<mailto:[email-masked]>,

Find the below remarks.

FP031923003952-9420701101- driver confirmed that order has been delivered , while customer is waiting for another order , please cross check.

FP032123000197-9420912740-The Oder was cancelled , as per customer instruction only , so eventually it was RTO done today.

FP032323001686-9421450272-checking with driver and will update you soon.

From: Anslem Misquitta <[email-masked]>
Sent: Saturday, March 25, 2023 6:46 PM
To: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Sameer Hasan <[email-masked]>; Mani Choudhury <[email-masked]>; Vijay Pokhriyal <[email-masked]>; OLM DXB <[email-masked]>; olm auh <[email-masked]>
Cc: Ashish Karini <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>; Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Nada Hattar <[email-masked]>
Subject: Customer confirmed not received delivery

Hi Team,

Below is the POD issue for Delivery, customer has confirmed of not receiving order.

Please investigate this and get this sorted, please ask the courier team to follow SOP's and not to keep any order outside the house without customer consent/approval.

Invoice
Tracking #
Emirate
Issue Discription
9419998324
FP031623003858
Dubai
cx address is :al alem tower 1106 no (2) but the driver delivered the item to al salem tower 1106 no( 1)
9420903454
FP032023003916
Dubai
POD does not match as per FAREYE - customer has confirmed that this is not her house as POD was shared with Villa  # 18 however customer villa # is 69
9420701101
FP031923003952
Abu Dhabi
The customer confirm he did not receive the order, Please contact the customer and investigate the issue.
9420912740
FP032123000197
Abu Dhabi
The customer confirm he did not receive the order, POD does not match customer house #.
9421450272
FP032323001686
Abu Dhabi
order deliver to old address, cx selected old address but delivery did not contact customer before leaving the order outside the old address.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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