Subject: Daily Productivity Repot HB-UAE/KSA
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Syed Ataullah <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Thu, 23 Mar 2023 07:56:34 -0700 (MST)

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Jok had the lowest productivity. 
    2. Najwa & Dalal had the highest productivity in HB KSA. 
22-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Homebox India 											
Jinana Parveen 	7 	62 	9 		78 	0% 	100% 	01:37:15 	00:03:00 	00:12:00 	4 
Ali Adil 	53 	57 	15 		125 	100% 	97% 	02:35:59 	00:02:00 	00:12:00 	4 
Jok Kuol 	17 	28 			45 	100% 	100% 	00:53:32 	00:05:00 	00:18:00 	4 
Laith 	6 	69 	1 		76 	0% 	97% 	01:57:56 	00:04:00 	00:20:00 	5 
Aws Adra 	44 	58 	8 		110 	96% 	100% 	01:01:57 		00:06:00 	6 
Ahmed alsharif 	80 	52 	3 		135 	49% 	100% 	04:41:28 	00:03:00 	00:12:00 	4 
Mohammad Alhamzi 	17 	57 		11 	85 	100% 	97% 	03:18:04 			
Taher Mohammed 	33 			50 	83 	100% 	100% 	06:28:31 	00:05:00 	00:18:00 	4 
Ali Al hazzaa 	52 	22 		21 	95 	100% 	98% 	01:01:57 			
											
Homebox KSA 											
Najwa Almrwani 	75 		7 		82 	88% 	98% 	07:16:37 			
Dalal Alarawi 	74 		8 		82 	100% 	89% 	02:19:45 			
Deema Alowaid 	71 		10 		81 	100% 	98% 	02:03:46 			
Raghad Almatani 	75 		5 		80 	92% 	98% 	10:06:07 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Wednesday, March 22, 2023 3:52:20 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Aws Adra & Ahmed Alsharif had the highest Productivity in HB UAE, Taher Md. had the lowest productivity. 
    2. Raghad had the highest productivity in HB KSA. 
21-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Homebox India 											
Jinana Parveen 	1 	99 			100 	0% 	100% 	03:49:02 	00:03:00 	00:14:00 	4 
Ali Adil 	71 	40 	12 		123 	78% 	100% 	05:27:08 	00:01:00 	00:10:00 	4 
Jok Kuol 	6 				6 	0% 	100% 	05:17:48 			
Laith 	11 	68 	6 		85 	67% 	100% 	01:03:58 	00:03:00 	00:18:00 	5 
Aws Adra 	30 	82 	9 		121 	88% 	100% 	06:35:29 		00:06:00 	7 
Ahmed alsharif 	67 	25 	2 	23 	117 	78% 	94% 	06:53:00 	00:03:00 	00:14:00 	4 
Mohammad Alhamzi 	15 	41 		7 	63 	100% 	98% 	03:13:49 			
Taher Mohammed 	21 			26 	47 	100% 	100% 	09:45:02 			
Ali Al hazzaa 	40 	32 		7 	79 	100% 	100% 	03:17:35 			
											
Homebox KSA 											
Najwa Almrwani 	78 		4 		82 	100% 	100% 	01:58:29 			
Dalal Alarawi 	62 	20 	9 		91 	100% 	98% 	05:22:22 			
Deema Alowaid 	46 	34 	2 		82 	100% 	100% 	02:39:54 			
Raghad Almatani 	58 	43 			101 	100% 	100% 	02:41:02 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]> 
Sent: Tuesday, March 21, 2023 3:16:55 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Ali Adil & Jinana had the highest Productivity in HB UAE/KSA, Ahmed Alsharif & Taher Md. had the lowest productivity. 
    2. Nobody in HB - KSA didn't meet their target. 
20-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Homebox India 											
Jinana Parveen 		106 	1 		107 	0% 	100% 		00:03:00 	00:15:00 	5 
Ali Adil 	69 	39 			108 	45% 	100% 	05:17:21 	00:02:00 	00:11:00 	4 
Jok Kuol 	19 	46 		25 	90 	100% 	100% 	02:18:48 	00:07:00 	00:12:00 	3 
Laith 	20 	67 	8 		95 	92% 	100% 	10:14:00 	00:03:00 	00:15:00 	5 
Aws Adra 	8 	41 	14 		63 	0% 	96% 	170:27:29 		00:08:00 	8 
Ahmed alsharif 	4 	11 		2 	17 	100% 	100% 	01:14:37 	00:03:00 	00:15:00 	5 
Mohammad Alhamzi 		85 			85 	0% 	100% 				
Taher Mohammed 				24 	24 	0% 	0% 		00:07:00 	00:12:00 	3 
Ali Al hazzaa 						0% 	100% 				
											
Homebox KSA 											
Najwa Almrwani 	67 		7 		74 	100% 	97% 	02:10:09 			
Dalal Alarawi 	62 		9 		71 	97% 	97% 	11:28:49 			
Deema Alowaid 	64 		13 		77 	100% 	100% 	03:54:05 			
Raghad Almatani 	57 		2 		59 	90% 	100% 	05:42:27 			

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]> 
Sent: Monday, March 20, 2023 5:19:22 PM 
Subject: Daily Productivity Repot HB-UAE/KSA 

Hi Sir/Ma'am, 

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA. 

    1. Jok & Ali Hazzaa had the highest Productivity in HB UAE/KSA, rest all didn't meet their target 
    2. Najwa had the highest productivity in HB - KSA and Dalal & Deema didn't meet their target. 
19-Mar-23 	Tickets 	Chat 	Follow up 	Instagram 	Productivity 	First Response SLA 	Resolution SLA 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Homebox India 											
Jinana Parveen 	4 	63 			67 	100% 	100% 	00:04:49 	00:02:00 	00:11:00 	5 
Ali Adil 						0% 	100% 				
Jok Kuol 	14 	92 		29 	135 	100% 	100% 	26:19:03 	00:02:00 	00:12:00 	4 
Laith 						0% 	100% 				
Aws Adra 	25 	39 			64 	87% 	100% 	05:04:08 		00:07:00 	7 
Ahmed alsharif 	4 	1 			5 	100% 	100% 	00:13:22 	00:02:00 	00:11:00 	5 
Mohammad Alhamzi 		10 			10 	0% 	100% 				
Taher Mohammed 	16 				16 	100% 	100% 	02:57:06 	00:02:00 	00:12:00 	4 
Ali Al hazzaa 	70 	26 		18 	114 	100% 	100% 	03:31:52 			
											
Homebox KSA 											
Najwa Almrwani 	62 	15 	6 		83 	96% 	97% 	03:03:28 			
Dalal Alarawi 	52 	14 			66 	100% 	97% 	04:12:48 			
Deema Alowaid 	65 				65 	100% 	100% 	02:35:11 			
Raghad Almatani 	74 	3 	3 		80 	98% 	100% 	03:02:56 			

Thanks, 
Rohan