Subject: Fwd: Message not delivered issue in FD.
From: Syed Ataullah <[email-masked]>
To: Karim Asklany <[email-masked]>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, yahia taha <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Thu, 23 Mar 2023 01:06:11 -0700 (MST)

Hi Karim, 

Hope you are doing well. 

FYI, the same issue we are getting from OLM stakeholders. 

ticket ID: 5870910 

Syed 

From: "Marniel Baul" <[email-masked]> 
To: "Karim Asklany" <[email-masked]>, "syed.ataullah" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Mensour ShehabAlDeen" <[email-masked]>, "Ahmad Alawneh" <[email-masked]> 
Cc: "yahia taha" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Malek" <[email-masked]>, "Saumik Chakrabarti" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "amir aziz" <[email-masked]> 
Sent: Wednesday, March 22, 2023 8:48:46 PM 
Subject: RE: Message not delivered issue in FD. 

Dears, 

Below email addresses listed are included on my Safe Sender already and I have been receiving emails from some of them even today, checking with our IT Team as well. 

Thanks and Regards, 

Marneil Anne Baul-Sabocojan 

Customer Success Specialist 

Aramex International LLC. 

T. +971 4 6076421 

T. +966 115121821 

[ https://www.aramex.com/ ] [ https://www.facebook.com/aramex ] [ https://twitter.com/aramex ] [ https://www.instagram.com/aramex ] [ https://www.youtube.com/aramextv ] [ https://www.linkedin.com/company/aramex ] 

From: Karim Asklany <[email-masked]> 
Sent: Wednesday, March 22, 2023 6:39 PM 
To: Marniel Baul <[email-masked]>; syed.ataullah <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Ahmad Alawneh <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; Deeksha Dadu <[email-masked]>; malek.hosan <[email-masked]>; Saumik Chakrabarti <[email-masked]>; Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; amir.aziz <[email-masked]> 
Subject: RE: Message not delivered issue in FD. 

	

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [ mailto:[email-masked] | [email-masked] ] . #BeCyberSmart 

Dear [ mailto:[email-masked] | 
@Marniel Baul ] , 

Its from one week, only with Aramex. 

Best Regards 

Karim Kamel 

Landmark Group 

eCom Executive-Supply Chain 

Ext: 3702 

From: Marniel Baul < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 22, 2023 5:35 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] >; syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Mensour ShehabAlDeen < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; Saumik Chakrabarti < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Message not delivered issue in FD. 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dears, 

Please assist to confirm if below error messages were received starting today and only with Aramex email address, not with your other suppliers. 

Thanks and Regards, 

Marneil Anne Baul-Sabocojan 

Customer Success Specialist 

Aramex International LLC. 

T. +971 4 6076421 

T. +966 115121821 

[ https://www.aramex.com/ ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=y9g%2BUtucsfRJCA5dzTNfzbYziVotyXfVbE8iRbWO0nI%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6n%2FNwOfOXzGGm2blGcJHolei3PYBX63L5bXLIrEr9Ic%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GV28gpqSESyxoe5M6cjFR%2Bec0J6SO%2BGkp1%2FjCXdR8CA%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PR%2FTuARWB7BYfH7fIpy7Hw6GsVVCCx5OLo6uQbOjx4c%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PqLcnARoA%2Bf8d4P7XMbM2PTbKgGR1RqLREy872oQGzU%3D&reserved=0 ] 

From: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 22, 2023 5:50 PM 
To: syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Marniel Baul < [ mailto:[email-masked] | [email-masked] ] >; Mensour ShehabAlDeen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; Saumik Chakrabarti < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Message not delivered issue in FD. 

	

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [ mailto:[email-masked] | [email-masked] ] . #BeCyberSmart 

Dear [ mailto:[email-masked] | 
@marniel ] [ mailto:[email-masked] | @Mensour ] , 

Please check with Aramex IT team to release below Mails ID from block list. 

Homecentre [ mailto:[email-masked] | [email-masked] ] 

Home Centre KSA [ mailto:[email-masked] | 
[email-masked] ] 

Home Box [ mailto:[email-masked] | [email-masked] ] 

Shoemart [ mailto:[email-masked] | [email-masked] ] 

Landmark Group [ mailto:[email-masked] | 
[email-masked] ] 

Best Regards 

Karim Kamel 

Landmark Group 

eCom Executive-Supply Chain 

Ext: 3702 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 22, 2023 4:19 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Message not delivered issue in FD. 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi 

Hope you are doing well. 

I have tried to escalate by changing the sender mail ID but seems like the stakeholders have blocked the email. 

Syed 

From: "Karim Asklany" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Hamza Nouri Ahmad Abu Azzam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "syed.ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "yahia taha" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Malek" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "amir aziz" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 21, 2023 1:46:03 PM 
Subject: RE: Message not delivered issue in FD. 

[ mailto:[email-masked] | @Hamza Nouri ] – Try another mail ID, it seems IT issue. 

Best Regards 

Karim Kamel 

Landmark Group 

eCom Executive-Supply Chain 

Ext: 3702 

From: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 21, 2023 10:03 AM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Cc: syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Message not delivered issue in FD. 

hi [ mailto:[email-masked] | @Karim Asklany ] , 

could please help us here and update if there’s any change is happened for couriers escalation matrix. 

Best Regards 

Hamza.AbuAzzam 
Warehouse Operation - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mGWHwS1N%2BfYzSbJTwakNsEaGst4MVP8p5ZBpKdc7eek%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=p5yKLyA3R8plUA0qwzgQWNY%2F4Ii1ZhvAENESkZV%2FVus%3D&reserved=0 | www.landmarkgroup.com ] 

From: Malek Al. Hosan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 20, 2023 5:00 PM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Message not delivered issue in FD. 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear All. 

Please note that we are facing an error on FD at times "Message not delivered" for courier emails, Sometimes for Mr.Yahia email as well. 

Ex, Ticket: 5859525 

Please check and assist. 

Attached pictures for your reference. 

Regards. 

Malek. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=p5yKLyA3R8plUA0qwzgQWNY%2F4Ii1ZhvAENESkZV%2FVus%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C57c9c6c85dd841eecada08db2ae3387d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638150927614948940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=p5yKLyA3R8plUA0qwzgQWNY%2F4Ii1ZhvAENESkZV%2FVus%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]