Subject: Fw: Daily Productivity Repot HB-UAE/KSA
From: Deeksha Dadu <[email-masked]>
To: Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Tue, 21 Mar 2023 10:06:25 +0000

________________________________
From: Rohan Panwar <[email-masked]>
Sent: Tuesday, March 21, 2023 3:16 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Syed Ataullah <[email-masked]>
Subject: Daily Productivity Repot HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Ali Adil & Jinana had the highest Productivity in HB UAE/KSA, Ahmed Alsharif & Taher Md. had the lowest productivity.
  2.  Nobody in HB - KSA didn't meet their target.

20-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen          106     1               107     0%      100%            00:03:00        00:15:00        5
Ali Adil        69      39                      108     45%     100%    05:17:21        00:02:00        00:11:00        4
Jok Kuol        19      46              25      90      100%    100%    02:18:48        00:07:00        00:12:00        3
Laith   20      67      8               95      92%     100%    10:14:00        00:03:00        00:15:00        5
Aws Adra        8       41      14              63      0%      96%     170:27:29               00:08:00        8
Ahmed alsharif  4       11              2       17      100%    100%    01:14:37        00:03:00        00:15:00        5
Mohammad Alhamzi                85                      85      0%      100%
Taher Mohammed                          24      24      0%      0%              00:07:00        00:12:00        3
Ali Al hazzaa                                           0%      100%

Homebox KSA
Najwa Almrwani  67              7               74      100%    97%     02:10:09
Dalal Alarawi   62              9               71      97%     97%     11:28:49
Deema Alowaid   64              13              77      100%    100%    03:54:05
Raghad Almatani 57              2               59      90%     100%    05:42:27

Thanks,
Rohan
________________________________
From: "Rohan Panwar" <[email-masked]>
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>
Sent: Monday, March 20, 2023 5:19:22 PM
Subject: Daily Productivity Repot  HB-UAE/KSA

Hi Sir/Ma'am,

Given below is the Daily Productivity of Yesterday for HB-UAE/KSA.

  1.  Jok & Ali Hazzaa had the highest Productivity in HB UAE/KSA, rest all didn't meet their target
  2.   Najwa had the highest productivity in HB - KSA and Dalal & Deema didn't meet their target.

19-Mar-23       Tickets Chat    Follow up       Instagram       Productivity    First Response SLA      Resolution SLA  Avg Response Time (Tickets)     Avg Response time (Chats)       Avg Resolution Time(Chats)      Messages Sent Per Chat
Homebox India
Jinana Parveen  4       63                      67      100%    100%    00:04:49        00:02:00        00:11:00        5
Ali Adil                                                0%      100%
Jok Kuol        14      92              29      135     100%    100%    26:19:03        00:02:00        00:12:00        4
Laith                                           0%      100%
Aws Adra        25      39                      64      87%     100%    05:04:08                00:07:00        7
Ahmed alsharif  4       1                       5       100%    100%    00:13:22        00:02:00        00:11:00        5
Mohammad Alhamzi                10                      10      0%      100%
Taher Mohammed  16                              16      100%    100%    02:57:06        00:02:00        00:12:00        4
Ali Al hazzaa   70      26              18      114     100%    100%    03:31:52

Homebox KSA
Najwa Almrwani  62      15      6               83      96%     97%     03:03:28
Dalal Alarawi   52      14                      66      100%    97%     04:12:48
Deema Alowaid   65                              65      100%    100%    02:35:11
Raghad Almatani 74      3       3               80      98%     100%    03:02:56

Thanks,
Rohan