Subject: Re: KSA girls' productivity report
From: Saurabh Dadu <[email-masked]>
To: Syed Ataullah <[email-masked]>, Deeksha Dadu <[email-masked]>, rohan panwar <[email-masked]>
Cc: amir aziz <[email-masked]>, Malek <[email-masked]>
Date: Mon, 20 Mar 2023 13:15:15 +0000

Dear Malek, Deeksha,

There is a big difference in productivity shared by Malek and Rohan for KSA girls.

Please see below productivity from Rohan, they are in Red, and Malek says all are in Green.

Homebox KSA
Najwa Almrwani  62      15      6               83      96%     97%     03:03:28
Dalal Alarawi   52      14                      66      100%    97%     04:12:48
Deema Alowaid   65                              65      100%    100%    02:35:11
Raghad Almatani 74      3       3               80      98%     100%    03:02:56
Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Syed Ataullah <[email-masked]>
Sent: Sunday, March 19, 2023 9:42 PM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: amir aziz <[email-masked]>; Malek <[email-masked]>
Subject: Re: KSA girls' productivity report

Dear Sir / Madam.

Kindly find the KSa girls' productivity report for today.

19/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total   Remark
1       Najwa almrwani  42      20      5.5     0       15      82.5
2       Raghad Almatani 67      9       3       0       2       81
4       Dalal   41      21      4       0       14      80
3       Deema   61      2       12      1       11      87

Syed

________________________________
From: "Malek" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>
Cc: "syed ataullah" <[email-masked]>, "amir aziz" <[email-masked]>
Sent: Saturday, March 18, 2023 9:52:16 PM
Subject: Re: KSA girls' productivity report

Dear Sir and Madam.

Kindly find the KSa girls' productivity report for today.

18/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total
1       Najwa almrwani  51      16      15.5    0       0       82.5
2       Raghad Almatani 0       0       0       0       0       0
4       Dalal   39      20      5       0       19      83
3       Deema   49      4       7       4       11      75

Regards.
Malek.

________________________________
From: "Malek" <[email-masked]>
To: "syed ataullah" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>
Sent: Saturday, March 18, 2023 9:51:37 PM
Subject: Re: KSA girls' productivity report

Dear Sir and Madam.

Kindly find the KSa girls' productivity report for today.

18/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total
1       Najwa almrwani  51      16      15.5    0       0       82.5
2       Raghad Almatani 0       0       0       0       0       0
4       Dalal   39      20      5       0       19      83
3       Deema   49      4       7       4       11      75

Regards.
Malek.

________________________________
From: "Malek" <[email-masked]>
To: "syed ataullah" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>
Sent: Thursday, March 16, 2023 9:46:23 PM
Subject: Re: KSA girls' productivity report

Dear Sir and Madam.

Kindly find the KSa girls' productivity report for today.

16/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total

1       Najwa almrwani  62      9       5.5     0       5       81.5
2       Raghad Almatani 58      11      2       0       0       71
4       Dalal   0       0       0       0       0       0
3       Deema   49      3       9.5     3       0       64.5

Im sorry that i was not able to monitor the productivity throw-out the day and push them to achieve the target,  will discuses with them for this on my next working day.

Regards.
Malek.

________________________________
From: "syed ataullah" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "Deeksha" <[email-masked]>, "Malek" <[email-masked]>
Sent: Monday, March 13, 2023 9:35:55 PM
Subject: Re: KSA girls' productivity report

Hello Sir

Would like to ensure that we are calculating the follow-up tickets 50% as we discussed last time.

Kindly find the KSa girls' productivity report for today.

13/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total   Remark
1       Najwa almrwani  55      15      10.5    0       0       80.5
2       Raghad Almatani 44      8       6.5     0       18      76.5
4       Dalal   51      11      1.5     0       0       63.5    she was sick
3       Deema   0       0       0       0       0       0       Leave

Syed

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Syed Ataullah" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "Malek" <[email-masked]>
Sent: Saturday, March 11, 2023 10:56:17 PM
Subject: Re: KSA girls' productivity report

Hi Syed,

Thank you for sharing this. Appreciate you sharing this regularly. I have a question, the follow ups you are counting at 50% or 100%?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Syed Ataullah <[email-masked]>
Sent: Saturday, March 11, 2023 10:12 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Malek <[email-masked]>
Subject: Re: KSA girls' productivity report

Hello Sir

there are 2 options on the sheet:
 1. Reply = where the agent only sends a reply to the customer
 2. Reply with escalation = where the agent sends a reply and escalates the matter.

Kindly find the KSa girls' productivity report for today.

09/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total   Remark
1       Najwa almrwani  51      7       20      0       0       78
2       Raghad Almatani 0       0       0       0       0       0       OFF
4       Dalal   63      10      4       0       0       77
3       Deema   0       0       0       0       0       0       Sick Leave

followup calculated 50% as per the new productivity calculation process.

Syed

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Syed Ataullah" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Cc: "Malek" <[email-masked]>
Sent: Thursday, March 9, 2023 10:30:54 PM
Subject: Re: KSA girls' productivity report

Hi Syed,

Why is Reply with Escalation counted separately? Reply, and reply with escalations are counted same, 1.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Syed Ataullah <[email-masked]>
Sent: Thursday, March 9, 2023 10:06 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Malek <[email-masked]>
Subject: Re: KSA girls' productivity report

Hello.

Kindly find the KSa girls' productivity report for today.

09/03/02023

No      Name    Reply   Reply with escalation   Followup escalation     First other's chat escalation   Chat    Total   Remark
1       Najwa Almrwani  48      8       12      0       0       68
2       Raghad Almatani 45      10      5       2       26      88
4       Dalal Alarawi   0       0       0       0       0       0       OFF
3       Deema Alowaid   27      3       6       0       40      76

followup calculated 50% as per the new productivity calculation process.

Syed

________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Cc: "Malek" <[email-masked]>
Sent: Wednesday, March 8, 2023 10:18:33 PM
Subject: Re: KSA girls' productivity report

Hello.

Kindly find the KSa girls' productivity report for today.

08/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  80      0       80
2       Raghad Almatani 60      26      86
3       Deema Alowaid   30      57      87
4       Dalal Alarawi   85      0       85

Syed

________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Cc: "Malek" <[email-masked]>
Sent: Tuesday, March 7, 2023 9:37:01 PM
Subject: Re: KSA girls' productivity report

Hello.

Kindly find the KSa girls' productivity report for today.

07/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  80      0       80
2       Raghad Almatani 68      15      83
3       Deema Alowaid   63      22      85
4       Dalal Alarawi   0       0       0       Sick Leave

Syed

________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Cc: "Malek" <[email-masked]>
Sent: Monday, March 6, 2023 9:32:43 PM
Subject: Re: KSA girls' productivity report

Hello.

Kindly find the KSa girls' productivity report for today.

06/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  0       0       0       Sick Leave
2       Raghad Almatani 83      0       83
3       Deema Alowaid   84      0       84
4       Dalal Alarawi   84      0       84

Syed Ataullah

________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Sunday, March 5, 2023 9:33:58 PM
Subject: Re: KSA girls' productivity report

Hello.

Kindly find the KSa girls' productivity report for today.

05/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  60      12      72
took long time on chat.
2       Raghad Almatani 36      48      84
3       Deema Alowaid   33      58      91
4       Dalal Alarawi   84      2       86

Syed

________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Saturday, March 4, 2023 9:34:49 PM
Subject: Re: KSA girls' productivity report

Hello

Please find the KSA girls' productivity report for Today

04/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  73      7       80
2       Raghad Almatani 31      49      80
3       Deema Alowaid   0       0       0       OFF
4       Dalal Alarawi   64              64

Syed
________________________________
From: "Syed Ataullah" <[email-masked]>
To: "Saurabh Dadu" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Thursday, March 2, 2023 10:04:16 PM
Subject: Re: KSA girls' productivity report

Hi

1. They are not so fast on chat nowadays, they are taking time to resolve chats.
2. Nowadays no one is working on tickets from India.
3. They were working on tickets till I log in after that I put them on chat.

Trying my best to support them on chat helping in reaching their target.

Syed

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Syed Ataullah" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Thursday, March 2, 2023 9:39:33 PM
Subject: Re: KSA girls' productivity report

Please explain low Productivity of all the girls?

If they don't have work, why do we have team in India working on KSA tickets??

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Syed Ataullah <[email-masked]>
Sent: Thursday, March 2, 2023 9:22 PM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: KSA girls' productivity report

Hello

Please find the KSA girls' productivity report for Today

02/03/02023

No      Name    Ticket  Chat    Total   Remark
1       Najwa Almrwani  61      0       61
2       Raghad Almatani 30      25      55
3       Deema Alowaid   34      48      82
4       Dalal Alarawi                   0       OFF

Regards
Syed