Subject: FW: [#5786726] - Mattress Issue - 9400464375
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Mon, 20 Mar 2023 12:49:14 +0000

Hi Team,

As discussed, please don't send any email to sameer for any old mattress cases.

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Landmark Group <[email-masked]>
Sent: Sunday, March 19, 2023 2:41 PM
To: Sameer Sadiq <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Fwd: [#5786726] - Mattress Issue - 9400464375

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Urgent Reminder

Hi Sameer,

Pending Mattress Complaint

Order Number: 9400464375

CRM: 4605335 / 4682959

Issue Description: (iMagna Lux King Bonnell Spring Mattress - 180x200x22 cms - White)

Cx complained that the mattress is pressed from 1 side. CRM 4605335 has been approved on 13/02 with no update.

CX complained to DED (complaint reference number is (CMP-23-307395).

Kindly call the Cx and assist further.

Thanks & Regards,
Jinana
On Fri, 17 Mar at 7:18 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Urgent Reminder

Hi Sameer,

Pending Mattress Complaint

Order Number: 9400464375

CRM: 4605335 / 4682959

Issue Description: (iMagna Lux King Bonnell Spring Mattress - 180x200x22 cms - White)

Cx complained that the mattress is pressed from 1 side. CRM 4605335 has been approved on 13/02 with no update.

CX complained to DED (complaint reference number is (CMP-23-307395).

Kindly call the Cx and assist further.

Thanks & Regards,
Ali Adil
On Wed, 15 Mar at 9:28 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Urgent Reminder

Hi Sameer,

Pending Mattress Complaint

Order Number: 9400464375

CRM: 4605335 / 4682959

Issue Description: (iMagna Lux King Bonnell Spring Mattress - 180x200x22 cms - White)

Cx complained that the mattress is pressed from 1 side. CRM 4605335 has been approved on 13/02 with no update.

CX complained to DED (complaint reference number is (CMP-23-307395).

Kindly call the Cx and assist further.

Thanks & Regards,
Ali Adil
On Mon, 13 Mar at 7:50 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Final Escalation - Reminder

Hi Sameer,

Pending Mattress Complaint

Order Number: 9400464375

CRM: 4605335 / 4682959

Issue Description: (iMagna Lux King Bonnell Spring Mattress - 180x200x22 cms - White)

Cx complained that the mattress is pressed from 1 side. CRM 4605335 has been approved on 13/02 with no update.

CX complained to DED (complaint reference number is (CMP-23-307395).
Kindly call the Cx and assist further.

Thanks & Regards,
Ali Adil
On Sat, 11 Mar at 6:35 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Final Escalation

Hi Sameer,

Pending Mattress Complaint

Order Number: 9400464375

CRM: 4605335 / 4682959

Issue Description: (iMagna Lux King Bonnell Spring Mattress - 180x200x22 cms - White)
Cx complained that the mattress is pressed from 1 side. CRM 4605335 has been approved on 13/02 with no update.

CX complained to DED (complaint reference number is (CMP-23-307395).
Kindly call the Cx and assist further.

Thanks & Regards,
Ali Adil

5786726:1125156
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Subject: Fwd: [#5623757] - Damaged Mattress -29002608561820220405
From: Home Box <[email-masked]>
To: Sameer Sadiq <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Anslem Misquitta <[email-masked]>
Date: Mon, 20 Mar 2023 03:35:43 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Kind Reminder

Dear Sameer & Murtaza,

Pending Mattress Complaint

Order Number: 29002608561820220405
Order Date : 05-Apr-2022
CRM: 4554805

Ref CRM 4502134, (EC-I-Calm 160 x200 x22 cm Bonnell Spring Mattress) The replacement was supposed to be before 18/01/2023 but no one contacted the Cx until now.

The new CRM has been approved on 25/01 with no updates. Cx is very angry and said will raise the issue to DED.

Kindly check and confirm when the mattress will be Replaced.

Thanks & Regards,
Ali Adil

   On Sat, 18 Mar at 8:55 AM , Home Box <[email-masked]> wrote:

   Urgent Reminder

   Dear Sameer & Murtaza,

   Pending Mattress Complaint

   Order Number: 29002608561820220405
   Order Date : 05-Apr-2022
   CRM: 4554805

   Ref CRM 4502134, (EC-I-Calm 160 x200 x22 cm Bonnell Spring Mattress) The replacement was supposed to be before 18/01/2023 but no one contacted the Cx until now.

   The new CRM has been approved on 25/01 with no updates. Cx is very angry and said will raise the issue to DED.

   Kindly check and confirm when the mattress will be Replaced.

   Thanks & Regards,
   Ali Adil

      On Thu, 16 Mar at 9:07 AM , Home Box <[email-masked]> wrote:

      Urgent Reminder

      Dear Team,

      Pending Mattress Complaint

      Order Number: 29002608561820220405
      Order Date : 05-Apr-2022
      CRM: 4554805

      Ref CRM 4502134, (EC-I-Calm 160 x200 x22 cm Bonnell Spring Mattress) The replacement was supposed to be before 18/01/2023 but no one contacted the Cx until now.
      The new CRM has been approved on 25/01 with no updates. Cx is very angry and said will raise the issue to DED.

      Kindly check and confirm when the mattress will be Replaced.

      Thanks & Regards,
      Ali Adil

         On Tue, 14 Mar at 7:11 AM , Home Box <[email-masked]> wrote:

         Kind Reminder

         Dear Team,

         Pending Mattress Complaint

         Order Number: 29002608561820220405
         Order Date : 05-Apr-2022
         CRM: 4554805

         Ref CRM 4502134, (EC-I-Calm 160 x200 x22 cm Bonnell Spring Mattress) The replacement was supposed to be before 18/01/2023 but no one contacted the Cx until now.
         The new CRM has been approved on 25/01 with no updates. Cx is very angry and said will raise the issue to DED.

         Kindly check and confirm when the mattress will be Replaced.

         Thanks & Regards,
         Ali Adil

            On Sun, 12 Mar at 4:44 AM , Home Box <[email-masked]> wrote:
            Urgent Reminder

            Dear Team,

            Pending Mattress Complaint

            Order Number: 29002608561820220405
            Order Date : 05-Apr-2022
            CRM: 4554805

            Ref CRM 4502134, (EC-I-Calm 160 x200 x22 cm Bonnell Spring Mattress) The replacement was supposed to be before 18/01/2023 but no one contacted the Cx until now.
            The new CRM has been approved on 25/01 with no updates. Cx is very angry and said will raise the issue to DED.

            Kindly check and confirm when the mattress will be Replaced.

            Thanks & Regards,
            Aws

            5623757:1125156