Subject: Re: KSA girls' productivity report
From: "Malek Al. Hosan" <[email-masked]>
To: Deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: syed ataullah <[email-masked]>, AMIR <[email-masked]>
Date: Sat, 18 Mar 2023 09:22:16 -0700 (MST)

Dear Sir and Madam. 

Kindly find the KSa girls' productivity report for today . 

18/03/02023 

No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 
1 	Najwa almrwani 	51 	16 	15.5 	0 	0 	82.5 
2 	Raghad Almatani 	0 	0 	0 	0 	0 	0 
4 	Dalal 	39 	20 	5 	0 	19 	83 
3 	Deema 	49 	4 	7 	4 	11 	75 

Regards. 
Malek. 

From: "Malek" <[email-masked]> 
To: "syed ataullah" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Saturday, March 18, 2023 9:51:37 PM 
Subject: Re: KSA girls' productivity report 

Dear Sir and Madam. 

Kindly find the KSa girls' productivity report for today. 

18/03/02023 

No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 
1 	Najwa almrwani 	51 	16 	15.5 	0 	0 	82.5 
2 	Raghad Almatani 	0 	0 	0 	0 	0 	0 
4 	Dalal 	39 	20 	5 	0 	19 	83 
3 	Deema 	49 	4 	7 	4 	11 	75 

Regards. 
Malek. 

From: "Malek" <[email-masked]> 
To: "syed ataullah" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Thursday, March 16, 2023 9:46:23 PM 
Subject: Re: KSA girls' productivity report 

Dear Sir and Madam. 

Kindly find the KSa girls' productivity report for today . 

16/03/02023 

No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 

1 	Najwa almrwani 	62 	9 	5.5 	0 	5 	81.5 
2 	Raghad Almatani 	58 	11 	2 	0 	0 	71 
4 	Dalal 	0 	0 	0 	0 	0 	0 
3 	Deema 	49 	3 	9.5 	3 	0 	64.5 
Im sorry that i was not able to monitor the productivity throw-out the day and push them to achieve the target, will discuses with them for this on my next working day. 

Regards. 
Malek. 

From: "syed ataullah" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Monday, March 13, 2023 9:35:55 PM 
Subject: Re: KSA girls' productivity report 

Hello Sir 

Would like to ensure that we are calculating the follow-up tickets 50% as we discussed last time. 

Kindly find the KSa girls' productivity report for today . 

13/03/02023 

No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 	Remark 
1 	Najwa almrwani 	55 	15 	10.5 	0 	0 	80.5 	
2 	Raghad Almatani 	44 	8 	6.5 	0 	18 	76.5 	
4 	Dalal 	51 	11 	1.5 	0 	0 	63.5 	she was sick 
3 	Deema 	0 	0 	0 	0 	0 	0 	Leave 

Syed 

From: "Saurabh Dadu" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Saturday, March 11, 2023 10:56:17 PM 
Subject: Re: KSA girls' productivity report 

Hi Syed, 

Thank you for sharing this. Appreciate you sharing this regularly. I have a question, the follow ups you are counting at 50% or 100%? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Syed Ataullah <[email-masked]> 
Sent: Saturday, March 11, 2023 10:12 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Malek <[email-masked]> 
Subject: Re: KSA girls' productivity report 
Hello Sir 

there are 2 options on the sheet: 
1. Reply = where the agent only sends a reply to the customer 
2. Reply with escalation = where the agent sends a reply and escalates the matter. 

Kindly find the KSa girls' productivity report for today . 

09/03/02023 

	No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 	Remark 
	1 	Najwa almrwani 	51 	7 	20 	0 	0 	78 	
	2 	Raghad Almatani 	0 	0 	0 	0 	0 	0 	OFF 
	4 	Dalal 	63 	10 	4 	0 	0 	77 	
	3 	Deema 	0 	0 	0 	0 	0 	0 	Sick Leave 

followup calculated 50% as per the new productivity calculation process. 

Syed 

From: "Saurabh Dadu" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "Malek" <[email-masked]> 
Sent: Thursday, March 9, 2023 10:30:54 PM 
Subject: Re: KSA girls' productivity report 

Hi Syed, 

Why is Reply with Escalation counted separately? Reply, and reply with escalations are counted same, 1. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Syed Ataullah <[email-masked]> 
Sent: Thursday, March 9, 2023 10:06 PM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Malek <[email-masked]> 
Subject: Re: KSA girls' productivity report 

Hello. 

Kindly find the KSa girls' productivity report for today . 

09/03/02023 

	No 	Name 	Reply 	Reply with escalation 	Followup escalation 	First other's chat escalation 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	48 	8 	12 	0 	0 	68 	
	2 	Raghad Almatani 	45 	10 	5 	2 	26 	88 	
	4 	Dalal Alarawi 	0 	0 	0 	0 	0 	0 	OFF 
	3 	Deema Alowaid 	27 	3 	6 	0 	40 	76 

followup calculated 50% as per the new productivity calculation process. 

Syed 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "Malek" <[email-masked]> 
Sent: Wednesday, March 8, 2023 10:18:33 PM 
Subject: Re: KSA girls' productivity report 

Hello. 

Kindly find the KSa girls' productivity report for today . 

08/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	80 	0 	80 	
	2 	Raghad Almatani 	60 	26 	86 	
	3 	Deema Alowaid 	30 	57 	87 	
	4 	Dalal Alarawi 	85 	0 	85 	

Syed 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "Malek" <[email-masked]> 
Sent: Tuesday, March 7, 2023 9:37:01 PM 
Subject: Re: KSA girls' productivity report 

Hello. 

Kindly find the KSa girls' productivity report for today . 

07/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	80 	0 	80 	
	2 	Raghad Almatani 	68 	15 	83 	
	3 	Deema Alowaid 	63 	22 	85 	
	4 	Dalal Alarawi 	0 	0 	0 	Sick Leave 

Syed 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "Malek" <[email-masked]> 
Sent: Monday, March 6, 2023 9:32:43 PM 
Subject: Re: KSA girls' productivity report 

Hello. 

Kindly find the KSa girls' productivity report for today. 

06/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	0 	0 	0 	Sick Leave 
	2 	Raghad Almatani 	83 	0 	83 	
	3 	Deema Alowaid 	84 	0 	84 	
	4 	Dalal Alarawi 	84 	0 	84 	

Syed Ataullah 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Sunday, March 5, 2023 9:33:58 PM 
Subject: Re: KSA girls' productivity report 

Hello. 

Kindly find the KSa girls' productivity report for today. 

05/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	60 	12 	72 	
took long time on chat. 

	2 	Raghad Almatani 	36 	48 	84 	
	3 	Deema Alowaid 	33 	58 	91 	
	4 	Dalal Alarawi 	84 	2 	86 	

Syed 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, March 4, 2023 9:34:49 PM 
Subject: Re: KSA girls' productivity report 

Hello 

Please find the KSA girls' productivity report for Today 

04/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	73 	7 	80 	
	2 	Raghad Almatani 	31 	49 	80 	
	3 	Deema Alowaid 	0 	0 	0 	OFF 
	4 	Dalal Alarawi 	64 		64 	

Syed 

From: "Syed Ataullah" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, March 2, 2023 10:04:16 PM 
Subject: Re: KSA girls' productivity report 

Hi 

1. They are not so fast on chat nowadays, they are taking time to resolve chats. 
2. Nowadays no one is working on tickets from India. 
3. They were working on tickets till I log in after that I put them on chat. 

Trying my best to support them on chat helping in reaching their target. 

Syed 

From: "Saurabh Dadu" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, March 2, 2023 9:39:33 PM 
Subject: Re: KSA girls' productivity report 

Please explain low Productivity of all the girls? 

If they don't have work, why do we have team in India working on KSA tickets?? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Syed Ataullah <[email-masked]> 
Sent: Thursday, March 2, 2023 9:22 PM 
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: KSA girls' productivity report 
Hello 

Please find the KSA girls' productivity report for Today 

02/03/02023 

	No 	Name 	Ticket 	Chat 	Total 	Remark 
	1 	Najwa Almrwani 	61 	0 	61 	
	2 	Raghad Almatani 	30 	25 	55 	
	3 	Deema Alowaid 	34 	48 	82 	
	4 	Dalal Alarawi 			0 	OFF 

Regards 
Syed