Subject: RE: [#5793769] - 29001004952220220618 Damaged Srcc
From: Anslem Misquitta <[email-masked]>
To: Rajnish Kumar <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Homebox Sharjahsm <[email-masked]>, Homebox Sharjahma <[email-masked]>, Raja Ramachandran <[email-masked]>, Home Box <[email-masked]>, Sameer Sadiq <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed
Date: Thu, 16 Mar 2023 09:29:53 +0000

Hi Rajnish,

Can we have an update on this or should we ask the customer to visit the store as this is SRCC invoice and assembly was done by store.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Thursday, March 16, 2023 4:01 AM
To: Sameer Sadiq <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Homebox Sharjahma <[email-masked]>; Anslem Misquitta <[email-masked]>; Rajnish Kumar <[email-masked]>; Raja Ramachandran <[email-masked]>
Subject: Fwd: [#5793769] - 29001004952220220618 Damaged Srcc

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation Level 3,

Hi Mr. Sameer.

Damage item SRCC.

Order is SRCC and we do not provide warranty for the same however, the customer confirm that delivery and assembly was done by the store team.
Please check and advice for this issue. If the warranty provided from the store side or we should close this matter.

Order No: 29001004952220220618
Order Date: 18-Jun-2022
CRM No: 4673257

Problem Statement: Cust complaint that the item 162643330 ,P-Jasper 1Seater Recliner Sofa-Light , support leg is not opening as its stuck. Please find the attached video. Kindly check and assist..

Thanks & Regards,
Aws
On Tue, 14 Mar at 6:28 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Escalation 2 - Reminder!

Dear Dear Mr. Raja.

Damage item SRCC.

Order is SRCC and we do not provide warranty for the same however, the customer confirm that delivery and assembly was done by the store team.
Please check and advice for this issue. If the warranty provided from the store side or we should close this matter.

Order No: 29001004952220220618
Order Date: 18-Jun-2022
CRM No: 4673257

Problem Statement: Cust complaint that the item 162643330 ,P-Jasper 1Seater Recliner Sofa-Light , support leg is not opening as its stuck. Please find the attached video. Kindly check and assist..

Thanks & Regards,
Jok Kuol.
On Mon, 13 Mar at 4:46 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation 2

Dear Dear Mr. Raja.

Damage item SRCC.

Order is SRCC and we do not provide warranty for the same however, the customer confirm that delivery and assembly was done by the store team.
Please check and advice for this issue. If the warranty provided from the store side or we should close this matter.

Order No: 29001004952220220618
Order Date: 18-Jun-2022
CRM No: 4673257

Problem Statement: Cust complaint that the item 162643330 ,P-Jasper 1Seater Recliner Sofa-Light , support leg is not opening as its stuck. Please find the attached video. Kindly check and assist..

Thanks & Regards,
Jok Kuol.
On Sun, 12 Mar at 10:50 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mr.Rjnish.

Damage item SRCC.

Order is SRCC and we do not provide warranty for the same however, the customer confirm that delivery and assembly was done by the store team.
Please check and advice for this issue. If the warranty provided from the store side or we should close this matter.

Order No: 29001004952220220618
Order Date: 18-Jun-2022
CRM No: 4673257

Problem Statement: Cust complaint that the item 162643330 ,P-Jasper 1Seater Recliner Sofa-Light , support leg is not opening as its stuck. Please find the attached video. Kindly check and assist..

Thanks&Regards,
Malek.

On Sun, 12 Mar at 4:33 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation Level 1,

Hi Rajinish,

Damaged SRCC

Order No: 29001004952220220618
Order Date: 18-Jun-2022
CRM No: 4673257

Problem Statement: Cust complaint that the item 162643330 ,P-Jasper 1Seater Recliner Sofa-Light , support leg is not opening as its stuck. Please find the attached video. Kindly check and assist..

Thanks & Regards,
Aws

5793769:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: 29001004952220220618 SRCC damaged item
From: Samer Aburamadan <[email-masked]>
To: Homebox Sharjahsm <[email-masked]>
Cc: Homebox Sharjahma <[email-masked]>, Homebox Sharjahacc <[email-masked]>, Rajnish Kumar <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>
Date: Sat, 11 Mar 2023 11:30:58 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

HI team

The customer raised a complaint on 5th Mar as Ref#4673257 1Seater Recliner Sofa-Light , support leg is not opening as its stuck,

Kindly check and advice,

Best Regards,

Samer Aburamadan
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>