Subject: Fwd: [#5736071] - 29001004865520210403 - Pending Refund WWD
From: Home Box <[email-masked]>
To: [email-masked], Anslem Misquitta <[email-masked]>, Homebox Sharjahacc <[email-masked]>, Homebox Sharjahsm <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 06:33:18 +0000

Hi Jaque,     Please raise IT ticket from your end, as asper the ticket we raised this particular invoice is already retrieved also attached screenshot which you can attach when you raise Ticket to IT.               Anslem Misquitta  Retail Operations - Customer Care  T   :  800 HOMEBOX (4663269)  F   :  +971 4 5172380  E   :  [email-masked]  Landmark Tower, Dubai Marina  P.O.Box 282028, UAE.  www.homeboxstores.com   
                           
                            On
                            Wed, 15 Mar at 10:26 AM
                            ,  Homebox Sharjahma <[email-masked]>  wrote:
                             
Dear Anslem, 

 
 
Please find the below picture  still not yet retrive the invoice please fallow up to IT. 

 

 

 

 

 
 
Thanks 
 
Jacque  

  
 From: Anslem Misquitta <[email-masked]> 
Sent: 13 March 2023 16:48 
To: Homebox Sharjahacc <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Homebox Sharjahma <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Rajnish Kumar <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan
 <[email-masked]>; Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]> 
Subject: RE: [#5736071] - 29001004865520210403 - Pending Refund WWD

 

Hi Jaque, 

 
IT team has done the retrieval of the invoice, please do the needful. 

 

 

 

 
Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com

 

 

 
 
From: Anslem Misquitta  
Sent: Monday, March 13, 2023 1:36 PM 
To: Homebox Sharjahacc <[email-masked]>; Rajnish Kumar <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Homebox Sharjahma <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]> 
Subject: RE: [#5736071] - 29001004865520210403 - Pending Refund WWD 

 

Hi Jaque, 

 
As discussed, please find the ticket raised to IT for retrieval of the invoice in POS -

INC1589078

  

 

 

 

 
Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com

 

 

 
 
From: Home Box <[email-masked]>
 
Sent: Monday, March 13, 2023 8:34 AM 
To: Homebox Sharjahacc <[email-masked]>; Rajnish Kumar <[email-masked]> 
Cc: Anslem Misquitta <[email-masked]>; Homebox Sharjahsm <[email-masked]>;
 Homebox Sharjahma <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: Fwd: [#5736071] - 29001004865520210403 - Pending Refund WWD 

 

CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

Urgent Reminder

 

Dear Team,

 

 

 
RDO done - Refund (Credit note) was not processed.

 

 

 
Invoice retrieval done. Still the credit note was not processed and customer was asked to contact the support team.

 

 

 
Refer to CRM: 4656059  - 4634200 

 
 
Invoice: 29001004865520210403

 

 

 
Please check and update so we can inform the customer to visit the store to collect the credit note. 

 

 

 
Regards.

 
 
Ali Adil

 

On Sun, 12 Mar at 9:12 AM
, Home Box <[email-masked]>
 wrote: 

 

  

 
 
Dear Team. 

 

 

 
RDO done - Refund (Credit note) was not processed.

 

 

 
 
Invoice retreval done. Still the credit note was not processed and customer was asked to contact the support team.

 

 

 
 
Refer to CRM: 4656059  - 4634200 

 
 
Invoice: 29001004865520210403

 

 

 
Please check and update so we can inform the customer to visit the store to collect the credit note. 

 

 

 
Regards.

 
 
Malek. 

 

On Sat, 11 Mar at 10:09 AM
, Home Box <[email-masked]>
 wrote: 

 

Reminder

 

Dear Team, 
 
Credit note Claim  
 
Order No: 29001004865520210403 
Order Date: 03-Apr-2021 
CRM No: 4656059 
Store Code: 29001 
 
Problem Statement:  SOP Invoice retrieval for return RDO more than 6 months - credit note has been processed. Please find the attached. 
 
We informed that customer to visit the store to claim the refund for the 1 chair (Regano Dining Chair-Grey).

 
 
However, Customer has visited the store and stated that the store told him to contact Call centre and refused the refund claim. 
 
Kindly check and do the needful. 
 
Thanks & Regards, 
Ali Adil 

 

 

 

 

5736071:1125156

 

 
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