Subject: RE: [#5736071] - 29001004865520210403 - Pending Refund WWD
From: Anslem Misquitta <[email-masked]>
To: Homebox Sharjahacc <[email-masked]>, Homebox Sharjahsm <[email-masked]>, Homebox Sharjahma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Rajnish Kumar <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>
Date: Mon, 13 Mar 2023 12:48:30 +0000

Hi Jaque,

IT team has done the retrieval of the invoice, please do the needful.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, March 13, 2023 1:36 PM
To: Homebox Sharjahacc <[email-masked]>; Rajnish Kumar <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Homebox Sharjahma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>
Subject: RE: [#5736071] - 29001004865520210403 - Pending Refund WWD

Hi Jaque,

As discussed, please find the ticket raised to IT for retrieval of the invoice in POS - INC1589078

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 13, 2023 8:34 AM
To: Homebox Sharjahacc <[email-masked]<mailto:[email-masked]>>; Rajnish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahsm <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5736071] - 29001004865520210403 - Pending Refund WWD

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Urgent Reminder
Dear Team,

RDO done - Refund (Credit note) was not processed.

Invoice retrieval done. Still the credit note was not processed and customer was asked to contact the support team.

Refer to CRM: 4656059  - 4634200
Invoice: 29001004865520210403

Please check and update so we can inform the customer to visit the store to collect the credit note.

Regards.
Ali Adil
On Sun, 12 Mar at 9:12 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team.

RDO done - Refund (Credit note) was not processed.

Invoice retreval done. Still the credit note was not processed and customer was asked to contact the support team.

Refer to CRM: 4656059  - 4634200
Invoice: 29001004865520210403

Please check and update so we can inform the customer to visit the store to collect the credit note.

Regards.
Malek.
On Sat, 11 Mar at 10:09 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder
Dear Team,

Credit note Claim

Order No: 29001004865520210403
Order Date: 03-Apr-2021
CRM No: 4656059
Store Code: 29001

Problem Statement:  SOP Invoice retrieval for return RDO more than 6 months - credit note has been processed. Please find the attached.

We informed that customer to visit the store to claim the refund for the 1 chair (Regano Dining Chair-Grey).
However, Customer has visited the store and stated that the store told him to contact Call centre and refused the refund claim.

Kindly check and do the needful.

Thanks & Regards,
Ali Adil
On Fri, 10 Mar at 12:23 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Credit note Claim

Order No: 29001004865520210403
Order Date: 03-Apr-2021
CRM No: 4656059
Store Code: 29001

Problem Statement:  SOP Invoice retrieval for return RDO more than 6 months - credit note has been processed. Please find the attached.

We informed that customer to visit the store to claim the refund for the 1 chair (Regano Dining Chair-Grey).
However, Customer has visited the store and stated that the store told him to contact Call centre and refused the refund claim.

Kindly check and do the needful.

Thanks & Regards,
Ali Adil
On Tue, 7 Mar at 7:29 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Escalation -1 Reminder

Dear Sabry & Anslem,

Invoice retrieval

Order No: 29001004865520210403
Order Date: 03-Apr-2021
CRM No: 4656059
Store Code: 29001

Problem Statement: Invoice retrieval for return RDO more than 6 months - credit note.
Kindly
action as cust visited the store and couldn't claim the credit note as order is not showing in the store system.

Thanks & Regards,
Ali Adil

5736071:1125156
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