Subject: Invoice more then 6 months old
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, farah.badawi <[email-masked]>, Taima Zeid <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, hblsmuae <[email-masked]>, crys_hb <[email-masked]>
Date: Mon, 13 Mar 2023 12:45:04 +0000

Hi Team,

I hope you all are doing good.

Please find the below process for invoices more than 6 months old (Online Invoice).

Few changes of what I mentioned in the meet for invoice more than 6 months old.

  1.  Do not create RMA unless we tell you to create RMA for any invoices (WWD).
  2.  If deduction is given, we will still need to wait for the WH to complete the RDO process so RMA can get generated and then we need to raise JIRA for 0 value.
  3.  If on HYBRIS we see status "REACHED WAREHOUSE" this means item is in the WH and RDO has been created but receiving is not done yet and if deduction is given as per CRM notes, please send an email to Hari along with marking to UAE Team, so the team does not do the receiving.

If Payment is declined on HYBRIS for any online invoice more the 6 months old, please ask for bank details from customer and inform there will be a manual transfer done to his bank details, manual deposit needs finance approval so, SLA will be 14 to 21 days.
For reference/example, please check invoice - 9642237475.

Bank Details that are required :- (NO JIRA TO BE RAISED)
Bank Name:
Bank Branch:
Account Holder Name:
Account Number:
IBAN number:
Account Type : Current/Savings

Most Importantly -

  1.  If Payment is declined on HYBRIS for any online invoice less than 6 months old - Please raise JIRA and update that in FD ticket.
  2.  If refund is given as "MYCREDIT" or "GV" and if customer wants the amount to be transferred in their bank account, please follow the normal process (Raise JIRA and ask them to Revoke MYCREDIT/GV, update bank details and raise ticket to finance on hybris), if approval is required to Revoke MYCREDIT/GV please let me know.

Please find the below process for invoices more than 6 months old (Store Invoice).

We need to raise 2 CRM's.

  1.  Raise CRM under CCC Manager for invoice retrieval in POS and send email to [email-masked]<mailto:[email-masked]>.
  2.  Raise CRM to Sr. WH Manager for RDO.

Most Importantly - We will inform the customer to visit the store for Refund/CN in 48 hrs after the pullout is done (please check GDMS for confirmation).

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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