Subject: Re: Incorrect Pricing in Cart
From: "Malek Al. Hosan" <[email-masked]>
To: yahia taha <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: Syed Attaullah <[email-masked]>, hblsmksa <[email-masked]>, hblsmuae <[email-masked]>, AMIR <[email-masked]>, Deeksha <[email-masked]>
Date: Mon, 13 Mar 2023 01:37:17 -0700 (MST)

Hi Anslem. 

Noted and forwarded to the team. 

Regards. 
Malek. 

From: "Nada Hattar" <[email-masked]> 
To: "yahia taha" <[email-masked]> 
Cc: "Crys_HBKSA" <[email-masked]>, "farah.badawi" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "Malek" <[email-masked]>, "hblsmksa" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Monday, March 13, 2023 1:49:32 PM 
Subject: RE: Incorrect Pricing in Cart 

Hi Yahia, 

Thank you for the update, the team was informed 

Best Regards, 

Nada Hattar 
Sr. Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Yahia Taha [mailto:[email-masked]] 
Sent: Monday, March 13, 2023 11:05 AM 
To: Crys_HBKSA; Nada Hattar; Farah Badawi; Ali Mkhaimer; Syed Attaullah; malek.hosan; [email-masked]; HB.CCCKSA 
Subject: FW: Incorrect Pricing in Cart 
Importance: High 

Dear All, 

FYKI and to update the team, we need to manage this for two days only till getting it fixed. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 13, 2023 10:57 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; HCUAECCC < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Omkar BhaskarMethavade < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; Renato Salipande < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Incorrect Pricing in Cart 
Importance: High 

Hi Team, 

Please be informed that we may get an increase in customer contact related to incorrect prices once items are added to cart by our customers. 

When the customer is on the basket page they are shown the correct total price however when they move to shipping & payment, the price suddenly gets reduced incorrectly. When the customer proceeds to pay, the payment gateway will capture the correct amount. 

The issue is that the customers are getting the incorrect amount on the final payment page & we end up capturing the correct amount which may cause the customer to feel that they are overcharged. 

As a way to verify, always check the invoice as this will show the accurate & correct amount. 

TAT for the fix is expected in 2 days. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

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