Subject: RE: Incorrect Pricing in Cart
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, farah.badawi <[email-masked]>, Deeksha <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Omkar BhaskarMethavade <[email-masked]>, Mohamed Yassin <[email-masked]>, Hasan Razakhan <[email-masked]>, Yahia Taha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>, Renato Salipande <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, HomeBox Customercare UAE <
Date: Mon, 13 Mar 2023 08:04:57 +0000

Hi Team,

Please go through the below email carefully and pass on to all the agents as we may expect calls/emails/chats for this.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, March 13, 2023 11:57 AM
To: Escalations Dxbteam <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; HB.CCCKSA <[email-masked]>; HCUAECCC <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Omkar BhaskarMethavade <[email-masked]>; Mohamed Yassin <[email-masked]>; Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sameer Sadiq <[email-masked]>; Renato Salipande <[email-masked]>
Subject: Incorrect Pricing in Cart
Importance: High

Hi Team,

Please be informed that we may get an increase in customer contact related to incorrect prices once items are added to cart by our customers.

When the customer is on the basket page they are shown the correct total price however when they move to shipping & payment, the price suddenly gets reduced incorrectly. When the customer proceeds to pay, the payment gateway will capture the correct amount.

The issue is that the customers are getting the incorrect amount on the final payment page & we end up capturing the correct amount which may cause the customer to feel that they are overcharged.

As a way to verify, always check the invoice as this will show the accurate & correct amount.

TAT for the fix is expected in 2 days.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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