Subject: RE: FreshDesk Pending tickets
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Samer Aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Deeksha <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, farah.badawi <[email-masked]>
Date: Mon, 13 Mar 2023 07:57:31 +0000

Thank You Sanaa !!!

@syed.ataullah<mailto:[email-masked]> @malek.hosan<mailto:[email-masked]> @amir.aziz<mailto:[email-masked]> - please simply the old descriptions and add them in this sheet and forward back.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Sanaa Hammad <[email-masked]>
Sent: Monday, March 13, 2023 11:50 AM
To: Anslem Misquitta <[email-masked]>; Samer Aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Deeksha <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; farah.badawi <[email-masked]>
Subject: RE: FreshDesk Pending tickets

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear LSM team,

Kindly find the attachment for the updated FD report,

Best Regards,
Sanaa Hammad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Monday, March 13, 2023 9:17 AM
To: Samer Aburamadan; Sanaa Hammad; syed.ataullah; malek.hosan; amir.aziz
Cc: Nada Hattar; Murtaza Kutiyanawala; Deeksha; Ahmed Zoher; HomeBox Customercare UAE; Farah Badawi
Subject: RE: FreshDesk Pending tickets

Hi Samer/Sanaa,

Please send me a collated data with issue description. (mattress issue description not required for now but add that in the sheet), if any help/clarification is required let me know.

Follow the below given example.
Example :-
Ticket ID
Agent
Days
Ageing
Order ID
HB Chat Type
Reason Category
Issue Description
5768234
Samer. aburamadan
11
11-15 days
9517253665
Complaints
Refund Complaint WWD
Payment is processed but transaction is declined
123456
xyz
11
11-15 days
912345678
Complaints
WWD Damaged/Manufacturing Fault
pullout request is made on 8th feb but not done yet
123456
xyz
11
11-15 days
912345678
Complaints
WWD Damaged/Manufacturing Fault
new RVP/address updated but still collection not done

@Sanaa.Hammad<mailto:[email-masked]> please share the updated FD report with LSM team with the below format (only these details are required - Issue Description can be put manually by the agents/mentors/TL's
Ticket ID
Agent
Days
Ageing
Order ID
HB Chat Type
Reason Category
Issue Description

FYI - @[email-masked]<mailto:[email-masked]> @Malek<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> - once you get the updated FD sheet, please share the issue description which is listed for LSM.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Samer Aburamadan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 11, 2023 1:43 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: FreshDesk Pending tickets

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem,

Kindly advice on the FD Ticket# 5768234

We've made the refund but the transaction declined.

Best Regards,
Samer Aburamadan
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Samer Aburamadan
Sent: Friday, March 10, 2023 12:44 PM
To: 'Anslem Misquitta'
Cc: Nada Hattar; Sanaa Hammad
Subject: FreshDesk Pending tickets

Hi Anslem,

Hope this email finds you will,

Kindly advice on tickets no (5768234, 5769074),

The customers are facing refund issues,

Ticket# 5768234 we made the refund but the transaction declined,

Ticket #5769074 refund done but for another item.

Kindly check and advice,

Best Regards,
Samer Aburamadan
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com