Subject: RE: Goodwill request 12/03/2023
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: syed.ataullah <[email-masked]>, Faizal Maradeya <[email-masked]>
Cc: Yahia Taha <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Date: Sun, 12 Mar 2023 14:31:22 +0000

Hi @Faizal Maradeya<mailto:[email-masked]>,
Please we need your approval to process goodwill.

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Items code
Last mile team update
12-Mar-23
FD
Dalal
6800710849
149
5690768
WH
Return received and processed on 2-Mar, if refund not initiated, check with IT or process manual refund
12-Mar-23
FD
Dalal
6803149766
119
5754884
WH
Different color received - proceed manual refund and close.
12-Mar-23
FD
Dalal
6808717555
25
5786350
WH
Proceed manual refund for the missing item and close.
12-Mar-23
FD
Raghad
6805729204
158
5793049
WH
Received as Excess - check with IT for refund
Total Value
451

Hi @Syed Ataullah<mailto:[email-masked]> next time if the amount less than 100 you can get approval to process from Yahia .

Best Regards
Hamza.AbuAzzam
Warehouse Operation - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Sunday, March 12, 2023 4:37 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Yahia Taha <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: Goodwill request 12/03/2023

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Hi Hamza

Kindly find the below order details to process goodwill.

Agent
Order No.
Value
FD ticket
Last mile team update
CCC Remarks
Dalal
6800710849
149 S.R.
5690768
Return received and processed on 2-Mar, if refund not initiated, check with IT or process manual refund
Need to process goodwill for this item 158420279
Dalal
6803149766
119 S.R.
5754884
Different color received - proceed manual refund and close.
164402221 item received in diffrent color need to process goodwill
Dalal
6808717555
25 S.R.
5786350
Proceed manual refund for the missing item and close.
Missing Item
Raghad
6805729204
158SAR
5793049
Received as Excess - check with IT for refund
Cx has handed the items under diff RMA which is (1003935946)

Syed
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