Subject: Re: Homebox Freshdesk Open Ticket 10 ,March 2023
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: "Sanaa.Hammad" <[email-masked]>, Samer Aburamadan <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Nada Hattar <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Deeksha <[email-masked]>, "farah.badawi" <[email-masked]>
Date: Fri, 10 Mar 2023 01:15:30 -0700 (MST)

Hi Anslem. 

Will check and share the report soon for the below tickets. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]> 
Cc: "Nada Hattar" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "Deeksha" <[email-masked]>, "farah.badawi" <[email-masked]> 
Sent: Friday, March 10, 2023 1:38:23 PM 
Subject: FW: Homebox Freshdesk Open Ticket 10 ,March 2023 

Hi Sanaa/Samer, 

Please have a look on your FD tickets (apart from mattress tickets) and where are these tickets stuck let me know. 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Malek ] [ mailto:[email-masked] | 
@[email-masked] ] – Please follow up with your agents who has maximum number of ticket, please let me know were these tickets are stuck (apart from mattress tickets) 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Sanaa Hammad <[email-masked]> 
Sent: Friday, March 10, 2023 11:27 AM 
To: Anton Dilshan <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Gopinath Janakiraman <[email-masked]>; [email-masked]' <[email-masked]>; Anslem Misquitta <[email-masked]> 
Cc: Ahmed Zoher <[email-masked]>; Rawan Barghouth <[email-masked]>; [email-masked]'; [email-masked]'; [email-masked]'; HomeBox Customercare UAE <[email-masked]>; Raja Ramachandran <[email-masked]>; Taima Zeid <[email-masked]>; Anunay Sharma <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]> 
Subject: Homebox Freshdesk Open Ticket 10 ,March 2023 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Hope this email finds you well. 

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful . 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

	

93 	

41 	

17 	

15 	

11 	

36 	

213 

LMG INTERNAL TEAM 	

3 	

3 	

2 	

1 	

	

9 

SHIPA 	

1 	

	

	

1 

WAREHOUSE 	

1 	

2 	

2 	

1 	

1 	

7 

Grand Total 	

97 	

47 	

21 	

17 	

12 	

36 	

230 

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Crystel Homebox UAE Team 	

20 	

3 	

1 	

1 	

7 	

32 

Amal Aldughmi 	

	

1 	

	

1 

Ayat Alkhaldi 	

	

	

1 	

1 

Bushra alzubi 	

2 	

	

	

2 

Hadeel talal Alshukri 	

3 	

	

	

3 

Marwa. almasree 	

2 	

	

	

2 

Najwa algaisiah 	

1 	

	

	

1 

No Agent 	

2 	

	

	

2 

Razan alberawi 	

2 	

	

	

2 

Samer. aburamadan 	

2 	

	

	

2 

Sanaa Hammad 	

	

	

1 	

6 	

7 

Shahed Khalaf 	

2 	

	

	

2 

Shrouq sadeh 	

2 	

	

	

2 

Yasmeen alskafy 	

5 	

	

	

5 

HB LiveSalesman 	

8 	

1 	

1 	

1 	

11 

Ali Adil 	

2 	

	

	

2 

Ali hazzaa 	

2 	

	

1 	

1 	

4 

Jok Kuol 	

3 	

	

	

3 

Malek Hosan 	

1 	

1 	

	

2 

HB-LSM-Followup 	

30 	

20 	

3 	

5 	

5 	

17 	

80 

Ali Adil 	

8 	

4 	

1 	

1 	

3 	

17 

Ali hazzaa 	

1 	

1 	

1 	

1 	

1 	

3 	

8 

Alsharif ahmad 	

6 	

	

	

6 

Aws Adra 	

4 	

8 	

1 	

1 	

1 	

4 	

19 

jinana parveen 	

4 	

2 	

	

1 	

7 

Jok Kuol 	

5 	

4 	

1 	

4 	

14 

Laith Almohamd 	

2 	

1 	

	

1 	

3 	

7 

Malek Hosan 	

	

1 	

	

1 

Murtaza Kutiyanawala 	

	

1 	

	

1 

Home Box UAE Back Office 	

17 	

15 	

7 	

9 	

4 	

52 

Samer. aburamadan 	

10 	

7 	

4 	

6 	

1 	

28 

Sanaa Hammad 	

7 	

8 	

3 	

3 	

3 	

24 

HomeBox UAE 	

22 	

9 	

9 	

3 	

1 	

11 	

55 

Ali Adil 	

6 	

1 	

2 	

	

2 	

11 

Ali hazzaa 	

6 	

	

1 	

	

7 

Anslem Misquitta 	

4 	

6 	

3 	

1 	

1 	

15 

Aws Adra 	

3 	

2 	

2 	

1 	

4 	

12 

jinana parveen 	

	

	

1 	

1 

Jok Kuol 	

2 	

1 	

	

3 	

6 

Laith Almohamd 	

	

1 	

	

1 

No Agent 	

1 	

	

	

1 

Sabry Yousef 	

	

	

1 	

1 

Grand Total 	

97 	

47 	

21 	

17 	

12 	

36 	

230 

								

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Chat 	

34 	

24 	

4 	

5 	

5 	

17 	

89 

Ali Adil 	

8 	

4 	

1 	

1 	

3 	

17 

Ali hazzaa 	

2 	

1 	

1 	

1 	

1 	

3 	

9 

Alsharif ahmad 	

6 	

	

	

6 

Anslem Misquitta 	

3 	

4 	

1 	

	

8 

Aws Adra 	

4 	

8 	

1 	

1 	

1 	

4 	

19 

jinana parveen 	

4 	

2 	

	

1 	

7 

Jok Kuol 	

5 	

4 	

1 	

4 	

14 

Laith Almohamd 	

2 	

1 	

	

1 	

3 	

7 

Malek Hosan 	

	

1 	

	

1 

Murtaza Kutiyanawala 	

	

1 	

	

1 

Email 	

14 	

5 	

3 	

1 	

1 	

7 	

31 

Ali Adil 	

5 	

1 	

1 	

	

2 	

9 

Ali hazzaa 	

5 	

	

1 	

	

6 

Anslem Misquitta 	

1 	

2 	

	

1 	

4 

Aws Adra 	

1 	

2 	

1 	

	

1 	

5 

jinana parveen 	

	

	

1 	

1 

Jok Kuol 	

1 	

	

	

3 	

4 

Laith Almohamd 	

	

1 	

	

1 

No Agent 	

1 	

	

	

1 

Facebook 	

8 	

1 	

1 	

1 	

11 

Ali Adil 	

2 	

	

	

2 

Ali hazzaa 	

2 	

	

1 	

1 	

4 

Jok Kuol 	

3 	

	

	

3 

Malek Hosan 	

1 	

1 	

	

2 

Outbound Email 	

21 	

5 	

4 	

5 	

3 	

9 	

47 

Amal Aldughmi 	

	

1 	

	

1 

Anslem Misquitta 	

	

2 	

	

2 

Aws Adra 	

	

	

1 	

1 

Ayat Alkhaldi 	

	

	

1 	

1 

Bushra alzubi 	

2 	

	

	

2 

Hadeel talal Alshukri 	

3 	

	

	

3 

Marwa. almasree 	

2 	

	

	

2 

Najwa algaisiah 	

1 	

	

	

1 

Razan alberawi 	

2 	

	

	

2 

Sabry Yousef 	

	

	

1 	

1 

Samer. aburamadan 	

2 	

2 	

3 	

	

7 

Sanaa Hammad 	

1 	

2 	

1 	

2 	

3 	

6 	

15 

Shahed Khalaf 	

2 	

	

	

2 

Shrouq sadeh 	

2 	

	

	

2 

Yasmeen alskafy 	

5 	

	

	

5 

Phone 	

16 	

13 	

6 	

4 	

2 	

41 

No Agent 	

2 	

	

	

2 

Samer. aburamadan 	

8 	

7 	

4 	

3 	

1 	

23 

Sanaa Hammad 	

6 	

6 	

2 	

1 	

1 	

16 

Portal 	

4 	

3 	

2 	

2 	

11 

Ali Adil 	

1 	

1 	

	

2 

Anslem Misquitta 	

	

1 	

	

1 

Aws Adra 	

2 	

1 	

1 	

2 	

6 

Jok Kuol 	

1 	

1 	

	

2 

Grand Total 	

97 	

47 	

21 	

17 	

12 	

36 	

230 

Best Regards, 

Sanaa Hammad 
Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

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