Subject: FW: Homebox Freshdesk Open Ticket 10 ,March 2023
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Deeksha <[email-masked]>, farah.badawi <[email-masked]>
Date: Fri, 10 Mar 2023 08:08:23 +0000

Hi Sanaa/Samer,

Please have a look on your FD tickets (apart from mattress tickets) and where are these tickets stuck let me know.

@[email-masked]<mailto:[email-masked]> @Malek<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> - Please follow up with your agents who has maximum number of ticket, please let me know were these tickets are stuck (apart from mattress tickets)

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Sanaa Hammad <[email-masked]>
Sent: Friday, March 10, 2023 11:27 AM
To: Anton Dilshan <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Gopinath Janakiraman <[email-masked]>; [email-masked]' <[email-masked]>; Anslem Misquitta <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; Rawan Barghouth <[email-masked]>; [email-masked]'; [email-masked]'; [email-masked]'; HomeBox Customercare UAE <[email-masked]>; Raja Ramachandran <[email-masked]>; Taima Zeid <[email-masked]>; Anunay Sharma <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>
Subject: Homebox Freshdesk Open Ticket 10 ,March 2023

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

93
41
17
15
11
36
213
LMG INTERNAL TEAM
3
3
2
1

9
SHIPA

1

1
WAREHOUSE
1
2
2
1
1

7
Grand Total
97
47
21
17
12
36
230
Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
20
3
1

1
7
32
Amal Aldughmi

1

1
Ayat Alkhaldi

1
1
Bushra alzubi
2

2
Hadeel talal Alshukri
3

3
Marwa. almasree
2

2
Najwa algaisiah

1

1
No Agent
2

2
Razan alberawi
2

2
Samer. aburamadan

2

2
Sanaa Hammad

1
6
7
Shahed Khalaf
2

2
Shrouq sadeh
2

2
Yasmeen alskafy
5

5
HB LiveSalesman
8

1

1
1
11
Ali Adil
2

2
Ali hazzaa
2

1
1
4
Jok Kuol
3

3
Malek Hosan
1

1

2
HB-LSM-Followup
30
20
3
5
5
17
80
Ali Adil
8
4
1

1
3
17
Ali hazzaa
1
1
1
1
1
3
8
Alsharif ahmad
6

6
Aws Adra
4
8
1
1
1
4
19
jinana parveen
4
2

1

7
Jok Kuol
5
4

1

4
14
Laith Almohamd
2
1

1
3
7
Malek Hosan

1

1
Murtaza Kutiyanawala

1

1
Home Box UAE Back Office
17
15
7
9
4

52
Samer. aburamadan
10
7
4
6
1

28
Sanaa Hammad
7
8
3
3
3

24
HomeBox UAE
22
9
9
3
1
11
55
Ali Adil
6
1
2

2
11
Ali hazzaa
6

1

7
Anslem Misquitta
4
6
3
1
1

15
Aws Adra
3
2
2
1

4
12
jinana parveen

1
1
Jok Kuol
2

1

3
6
Laith Almohamd

1

1
No Agent
1

1
Sabry Yousef

1
1
Grand Total
97
47
21
17
12
36
230
Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat
34
24
4
5
5
17
89
Ali Adil
8
4
1

1
3
17
Ali hazzaa
2
1
1
1
1
3
9
Alsharif ahmad
6

6
Anslem Misquitta
3
4
1

8
Aws Adra
4
8
1
1
1
4
19
jinana parveen
4
2

1

7
Jok Kuol
5
4

1

4
14
Laith Almohamd
2
1

1
3
7
Malek Hosan

1

1
Murtaza Kutiyanawala

1

1
Email
14
5
3
1
1
7
31
Ali Adil
5
1
1

2
9
Ali hazzaa
5

1

6
Anslem Misquitta
1
2

1

4
Aws Adra
1
2
1

1
5
jinana parveen

1
1
Jok Kuol
1

3
4
Laith Almohamd

1

1
No Agent
1

1
Facebook
8

1

1
1
11
Ali Adil
2

2
Ali hazzaa
2

1
1
4
Jok Kuol
3

3
Malek Hosan
1

1

2
Outbound Email
21
5
4
5
3
9
47
Amal Aldughmi

1

1
Anslem Misquitta

2

2
Aws Adra

1
1
Ayat Alkhaldi

1
1
Bushra alzubi
2

2
Hadeel talal Alshukri
3

3
Marwa. almasree
2

2
Najwa algaisiah

1

1
Razan alberawi
2

2
Sabry Yousef

1
1
Samer. aburamadan
2
2

3

7
Sanaa Hammad
1
2
1
2
3
6
15
Shahed Khalaf
2

2
Shrouq sadeh
2

2
Yasmeen alskafy
5

5
Phone
16
13
6
4
2

41
No Agent
2

2
Samer. aburamadan
8
7
4
3
1

23
Sanaa Hammad
6
6
2
1
1

16
Portal
4

3
2

2
11
Ali Adil
1

1

2
Anslem Misquitta

1

1
Aws Adra
2

1
1

2
6
Jok Kuol
1

1

2
Grand Total
97
47
21
17
12
36
230

Best Regards,
Sanaa Hammad
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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