Subject: Re: Manual Refund - Unexpected Item Received
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: "Sanaa.Hammad" <[email-masked]>, Samer Aburamadan <[email-masked]>, AMIR <[email-masked]>, syed ataullah <[email-masked]>, Nada Hattar <[email-masked]>, "farah.badawi" <[email-masked]>, Taima Zeid <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Thu, 9 Mar 2023 20:56:21 -0700 (MST)

Hi Anslem. 

Noted with thanks. We will follow the same. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Nada Hattar" <[email-masked]>, "farah.badawi" <[email-masked]>, "Taima Zeid" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Thursday, March 9, 2023 4:32:05 PM 
Subject: Manual Refund - Unexpected Item Received 

Hi All, 

Just FYI 

This is to inform you, for any unexpected item received with con log team (Eugene), you can go ahead and apply refund as a one-off till further notice. 

Along with that you need to send email confirmation to customer about the refund however, this is only for unexpected item received . 

For Example, I have attached an email from Eugene which states that expected and unexpected item received, just follow the process. 

Feel free to contact me if any help/clarification require. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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