Subject: RE: [#5810966] - Return Do 6809064013
From: Yahia Taha <[email-masked]>
To: Syed Attaullah <[email-masked]>, Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Dwarika Neupane <[email-masked]>, Suresh Kuridath <[email-masked]>, vivekanandan Venugopal <[email-masked]>, hbriyadh delivery <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Vakeel Ahmad <[email-masked]>, Hasan Razakhan <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Date: Thu, 9 Mar 2023 08:17:54 +0000

@Syed Attaullah<mailto:[email-masked]> Please read my mail properly

Manufacturing fault is something we need to follow the policy, I mentioned clearly change to mind

Please stop sending such kind of requests to WH team, we can’t accept return that simple just for change of mind even if the products in original package , this is simply time and resources waste

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Attaullah <[email-masked]>
Sent: Thursday, March 9, 2023 11:13 AM
To: Yahia Taha <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Dwarika Neupane <[email-masked]>; Suresh Kuridath <[email-masked]>; vivekanandan Venugopal <[email-masked]>; hbriyadh delivery <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; AHMED HASSAN <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hasan Razakhan <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: Re: [#5810966] - Return Do 6809064013

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Yahia.

Thank you for the update,

I have one question, As per the return policy at the help center:

We do not accept: - Products that have already been assembled unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

Not mentioned anywhere that -even on the furniture products page- these items are non-returnable at all.

if the same will be added on the FF product page it would be easy to make the customer understand the reduce the dispute cases on the same.

Syed Ataullah
________________________________
From: Yahia Taha <[email-masked]>
Sent: Thursday, March 9, 2023 1:18 PM
To: Landmark Group <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Dwarika Neupane <[email-masked]>; Suresh Kuridath <[email-masked]>; vivekanandan Venugopal <[email-masked]>; hbriyadh delivery <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; AHMED HASSAN <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hasan Razakhan <[email-masked]>; malek.hosan <[email-masked]>; Syed Attaullah <[email-masked]>
Subject: RE: [#5810966] - Return Do 6809064013

@Landmark Group<mailto:[email-masked]> Please stop sending such kind of requests to WH team, we can’t accept return that simple just for change of mind even if the products in original package , this is simply time and resources waste

@Nada Hattar<mailto:[email-masked]> Please contact mentioned customer and convince with our return policy.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Vakeel Ahmad <[email-masked]>
Sent: Wednesday, March 8, 2023 3:36 PM
To: Landmark Group <[email-masked]>; AHMED HASSAN <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; vivekanandan Venugopal <[email-masked]>; Suresh Kuridath <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Dwarika Neupane <[email-masked]>
Subject: RE: [#5810966] - Return Do 6809064013

Hi @vivekanandan Venugopal<mailto:[email-masked]> @Suresh Kuridath<mailto:[email-masked]> @Yahia Taha<mailto:[email-masked]> Sir,

After delivery customer is requesting for RDO without any reason. We are receiving many such requests, please advise what to do in such cases.

Note:- Due to increase in such requests, RDO is more, HDO team's work is also increasing due to two visits to customer's house and delivery allocation slot is also getting wasted.

In another case see RDO's request mail above.

Delivery was done 05.03.2023 without anu complaint and after delivery same day customer request for RDO..

Regards,

Vakeel Ahmad

Supervisor -HDO

Home Box Riyadh Warehouse

Mobile No +966 549183975 Ext: 4031

E:[email-masked]<mailto:[email-masked]>

[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 08, 2023 3:07 PM
To: AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5810966] - Return Do 6809064013

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi

Team,

Return

DO

Order

No: 6809064013

Order

Date: 2 Mar 2023

CRM

No:4677695

Problem

Statement: Cx want to return the product (Pixie

Velvet Clubby Chair - Blue)

and it is in original packaging . Please find the attached images. Kindly check and assist..

Thanks

& Regards,

HomeBox

Cs Team

تشغيل الأربعاء, 8 مارس في 12:54 م , Mohammed Abdulaziz <[email-masked]<mailto:[email-masked]>> كتب:

Mohammed

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مرحبا

07:57 PM, 06th Mar

Mohammed

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مرحبا

07:57 PM, 06th Mar

Mohammed

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لدي طلب رقم
6809064013

07:58 PM, 06th Mar

Mohammed

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لدي طلب رقم
6809064013

07:58 PM, 06th Mar

Mohammed

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اريد ارجاعة
حيث ان المنتج رديء
جودته غير مناسبة

07:58 PM, 06th Mar

Mohammed

[Image removed by sender.]

اريد ارجاعة
حيث ان المنتج رديء
جودته غير مناسبة

07:58 PM, 06th Mar

Mohammed

[Image removed by sender.]

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06:10 PM, 07th Mar

Mohammed

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06:10 PM, 07th Mar

Mohammed

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06:10 PM, 07th Mar

Mohammed

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06:10 PM, 07th Mar

Deema

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مرحبًا Mohammed، من فضلك أمهلني بعض الوقت أثناء مراجعة طلبك ومعالجته. سأعود قريبا.‎

12:18 PM, 08th Mar

Deema

[Image removed by sender.]

شكرا لتواصلكم معنا و اعطائنا الفرصة لخدمتكم.

يسمح الاسترجاع خلال 14يوماً من تاريخ الشراء في حال كان المنتج في تغليفه الأصلي ولم يتم تركيبه ، في حال تم تركيب المنتج فلا تتوفر لدينا خدمة الاسترجاع وإنما نقدم خدمة الضمان على المنتجات لمدة سنتين ضد مشاكل الجودة

12:26 PM, 08th Mar

Mohammed

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امل عمل استرجاع

12:27 PM, 08th Mar

Mohammed

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امل عمل استرجاع

12:27 PM, 08th Mar

Deema

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يمكنك الاطلاع على سياستنا عبر الرابط https://helpsa.homeboxstores.com/ar/support/solutions/folders/44001185964#<https://helpsa.homeboxstores.com/ar/support/solutions/folders/44001185964>

12:27 PM, 08th Mar

Mohammed

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تم الاطلاع

12:27 PM, 08th Mar

Mohammed

[Image removed by sender.]

تم الاطلاع

12:27 PM, 08th Mar

Mohammed

[Image removed by sender.]

امل عمل استرجاع

12:27 PM, 08th Mar

Mohammed

[Image removed by sender.]

امل عمل استرجاع

12:27 PM, 08th Mar

Deema

[Image removed by sender.]

في حال تم تركيب المنتج فلا تتوفر لدينا خدمة الاسترجاع وإنما نقدم خدمة الضمان على المنتجات لمدة سنتين ضد مشاكل الجودة

12:27 PM, 08th Mar

Mohammed

[Image removed by sender.]

المنتج بكرتونه
عباره عن قطعتين توضع فوق بعض بدون تركيب او ربط

12:28 PM, 08th Mar

Mohammed

[Image removed by sender.]

المنتج بكرتونه
عباره عن قطعتين توضع فوق بعض بدون تركيب او ربط

12:28 PM, 08th Mar

Mohammed

[Image removed by sender.]

وتم رفض الاستلام من وقتها

12:28 PM, 08th Mar

Mohammed

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وتم رفض الاستلام من وقتها

12:28 PM, 08th Mar

Mohammed

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والافادة بالتنسيق معكم

12:29 PM, 08th Mar

Mohammed

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والافادة بالتنسيق معكم

12:29 PM, 08th Mar

Mohammed

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وتمت مراسلتكم مباشره

12:29 PM, 08th Mar

Mohammed

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وتمت مراسلتكم مباشره

12:29 PM, 08th Mar

Deema

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نرجو من فضلك تصوير القطع الغير مركبة بشكل واضح

12:32 PM, 08th Mar

Deema

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وتزويدنا بالبريد الالكتروني الخاص بك ليتم التواصل معك عبره من فريق الدعم لاعلامك باخر المستجدات

12:32 PM, 08th Mar

Mohammed

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12:36 PM, 08th Mar

Mohammed

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12:36 PM, 08th Mar

Mohammed

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12:36 PM, 08th Mar

Mohammed

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12:36 PM, 08th Mar

Mohammed

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هذه القطع اعيدت لكرتونها

12:36 PM, 08th Mar

Mohammed

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هذه القطع اعيدت لكرتونها

12:36 PM, 08th Mar

Mohammed

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هل تريدون اخراجها

12:37 PM, 08th Mar

Mohammed

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هل تريدون اخراجها

12:37 PM, 08th Mar

Mohammed

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[email-masked]<mailto:[email-masked]>

12:37 PM, 08th Mar

Mohammed

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[email-masked]<mailto:[email-masked]>

12:37 PM, 08th Mar

Deema

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نرجو تصوير الكرتون من الداخل

12:47 PM, 08th Mar

Mohammed

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12:48 PM, 08th Mar

Mohammed

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12:48 PM, 08th Mar

Deema

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شكرا لتعاونكم معنا ,

لقد تم رفع استفسارك للفريق المعني , وسيتم التواصل عبر البريد الالكتروني الخاص بك ليتم اعلامك باخر المستجدات

12:49 PM, 08th Mar

Deema

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هل لديك أي استفسار آخر يمكنني مساعدتك به؟

12:49 PM, 08th Mar

Mohammed

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شكرًا

12:49 PM, 08th Mar

Mohammed

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شكرًا

12:49 PM, 08th Mar

Deema

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كان من دواعي سروري مساعدتك . نتمنى لك يوما رائعا

12:52 PM, 08th Mar

View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/718286950659125>

5810966:1125156
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