Subject: RE: [#5754131] - 9416108249 - POD
From: Anslem Misquitta <[email-masked]>
To: Thamilalagan M <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, Aditya Manapuram <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Home Box <[email-masked]>, Peter Dsouza <[email-masked]>, Sanaa.Hammad <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, samer aburamadan <[email-masked]>, amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, Nada Hattar <[email-masked]>, An
Date: Thu, 9 Mar 2023 07:05:59 +0000

Hi Team,

As per your request we are applying manual refund for AED 227.55 as the items has been delivered to a different location and now not possible to retrieve it as courier person who delivered the item is on vacation.

@Sameer Hasan<mailto:[email-masked]> - Please create CN from Vendor.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Thamilalagan M <[email-masked]>
Sent: Tuesday, March 7, 2023 11:22 AM
To: Peter Dsouza <[email-masked]>; Home Box <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: [#5754131] - 9416108249 - POD

Dear Peter,
    That particular driver is on vacation, we are checking with him for the closure.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 March 2023 8:55 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5754131] - 9416108249 - POD

Hi Thamil,

Please look into this on priority

Thanks & Regards,

Peter Dsouza
UAE – RDC/E.com & RNA Operations – Home / Non Home |
Landmark Group,
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4409 | Mobile : +97150 2960624 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 7, 2023 7:25 AM
To: Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5754131] - 9416108249 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Reminder

Hi Peter,

Wrong delivery

Order Date: Feb 24, 2023
Order ID: 9416108249
Delivery Date: 2/25/23
Tracking ID: FP022523000499

Need an investigation, Customer has confirmed that the order is still not delivered as per the driver's information.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzkzNjg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ELRJU8pOj8TbMrjwOqLRfjjZxs7-ZfLgdn465NYUmAM]
Kindly note the customer's address and mob number;
Mob Number: 0562302020
Address: Dubai - First Khawaneej - Street 156 - Villa 54
https://maps.google.com/maps?q=25.247581481934,55.498031616211<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2Fmaps%3Fq%3D25.247581481934%2C55.498031616211&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7Cd4423bb0cea644ca1f7908db1ebb7b3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638137562799450360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nog6tTPI0JFYC0gxner1%2FCUMwCIEIQX%2FdbsPaksLWH0%3D&reserved=0>

Kindly check and do the needful.

Thanks & Regards,
Ali Adil
On Sun, 5 Mar at 7:24 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder, Escalation - 4

Hi Peter,

Wrong delivery

Order Date: Feb 24, 2023
Order ID: 9416108249
Delivery Date: 2/25/23
Tracking ID: FP022523000499

Need investigation and POD

Issue description: The customer is complaining that he did not receive the order and POD is invalid.

Kindly note the customer's address and mob number;
Mob Number: 0562302020
Address: Dubai - First Khawaneej - Street 156 - Villa 54
https://maps.google.com/maps?q=25.247581481934,55.498031616211<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2Fmaps%3Fq%3D25.247581481934%2C55.498031616211&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7Cd4423bb0cea644ca1f7908db1ebb7b3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638137562799450360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nog6tTPI0JFYC0gxner1%2FCUMwCIEIQX%2FdbsPaksLWH0%3D&reserved=0>

Thanks & Regards,
Jinana

On Sat, 4 Mar at 6:51 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Escalation - 4

Hi Peter,

Wrong delivery

Order Date: Feb 24, 2023
Order ID: 9416108249
Delivery Date: 2/25/23
Tracking ID: FP022523000499

Need investigation and POD

Issue description: The customer is complaining that he did not receive the order and POD is invalid.

Kindly note the customer's address and mob number;
Mob Number: 0562302020
Address: Dubai - First Khawaneej - Street 156 - Villa 54
https://maps.google.com/maps?q=25.247581481934,55.498031616211<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2Fmaps%3Fq%3D25.247581481934%2C55.498031616211&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7Cd4423bb0cea644ca1f7908db1ebb7b3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638137562799450360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nog6tTPI0JFYC0gxner1%2FCUMwCIEIQX%2FdbsPaksLWH0%3D&reserved=0>

Thanks & Regards,
Ali Adil
On Fri, 3 Mar at 6:15 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Escalation 3 - Reminder

Hi Ashish,

Wrong delivery

Order Date: Feb 24, 2023
Order ID: 9416108249
Delivery Date: 2/25/23
Tracking ID: FP022523000499

Need investigation and POD

Issue description: The customer is complaining that he did not receive the order and POD is invalid.

Kindly note the customer's address and mob number;
Mob Number: 0562302020
Address: Dubai - First Khawaneej - Street 156 - Villa 54
https://maps.google.com/maps?q=25.247581481934,55.498031616211<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2Fmaps%3Fq%3D25.247581481934%2C55.498031616211&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7Cd4423bb0cea644ca1f7908db1ebb7b3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638137562799450360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nog6tTPI0JFYC0gxner1%2FCUMwCIEIQX%2FdbsPaksLWH0%3D&reserved=0>

Thanks & Regards,
Ali Adil
On Thu, 2 Mar at 4:45 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation Level 3.

Hi Ashish,

Wrong delivery

Order Date: Feb 24, 2023
Order ID: 9416108249
Delivery Date: 2/25/23
Tracking ID: FP022523000499

Need investigation and POD

Issue description: The customer is complaining that he did not receive the order and POD is invalid.

Kindly note the customer's address and mob number;
Mob Number: 0562302020
Address: Dubai - First Khawaneej - Street 156 - Villa 54
https://maps.google.com/maps?q=25.247581481934,55.498031616211<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2Fmaps%3Fq%3D25.247581481934%2C55.498031616211&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7Cd4423bb0cea644ca1f7908db1ebb7b3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638137562799450360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nog6tTPI0JFYC0gxner1%2FCUMwCIEIQX%2FdbsPaksLWH0%3D&reserved=0>

Thanks & Regards,
Aws

5754131:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com