Subject: Re: Audit Report March
From: Deeksha Dadu <[email-masked]>
To: "AMIR ABDUL. AZIZ" <[email-masked]>
Cc: Malek <[email-masked]>, Syed Ataullah <[email-masked]>
Date: Tue, 7 Mar 2023 13:34:58 +0000

thanks
________________________________
From: AMIR ABDUL. AZIZ <[email-masked]>
Sent: Tuesday, March 7, 2023 6:55 PM
To: Deeksha Dadu <[email-masked]>
Cc: Malek <[email-masked]>; Syed Ataullah <[email-masked]>
Subject: Re: Audit Report March

Hi Ma'am

Date    3-6-23
UAE LSM
Name    Audits  Fatal cases     Fatal%  client cmplts
Ali Adil
Ali Al hazzaa   1       0
Aws Adra
Jinana Parveen
Jok Kuol
Laith
KSA LSM
Name    Audits  Fatal cases     Fatal%  client cmplts
Ahmed alsharif
Dua Ali
Mohammad Alhamzi
Taher Mohammed  4       0
wasim Ismail    1       0
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%  client cmplts
Dalal Alarawi   3       1       33
Deema Alowaid   3       1       33
Najwa Almrwani  19      1       5
Raghad Almatani 25      2       8
Total   56      5       9
Regards
Amir Aziz
________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]>
Sent: Monday, March 6, 2023 5:11:55 PM
Subject: Re: Audit Report  March

Hi Ma'am

Date    3&4- 3
UAE LSM
Name    Audits  Fatal cases     Fatal%  client cmplts
Ali Adil        8       0       0
Ali Al hazzaa   6       0       0
Aws Adra        3       0       0
Jinana Parveen  3       0       0
Jok Kuol        7       0       0
Laith   25      1       4
KSA LSM
Name    Audits  Fatal cases     Fatal%  client cmplts
Ahmed alsharif  8       0       0
Dua Ali 12      0       0
Mohammad Alhamzi        22      2       9
Taher Mohammed  4       1       25
wasim Ismail    11      0       0
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%  client cmplts
Dalal Alarawi   2       0       0
Deema Alowaid   0       0
Najwa Almrwani  4       1       25
Raghad Almatani 1       0       0
Total   116     5       4

Regards
Amir Aziz
________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]>
Sent: Friday, March 3, 2023 3:17:57 PM
Subject: Re: Audit Report 27 feb

Hi Ma'am

Date    3-2
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil        1       1
Ali Al hazzaa
Aws Adra        23
Jinana Parveen  4       1
Jok Kuol        1
Laith   1
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif
Dua Ali 20      1
Mohammad Alhamzi
Taher Mohammed
wasim Ismail    1       1
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi
Deema Alowaid
Najwa Almrwani
Raghad Almatani
Total   51      4       8
Regards
Amir Aziz
________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]>
Sent: Thursday, March 2, 2023 1:04:59 PM
Subject: Re: Audit Report 27 feb

Hi Ma'am

I've also started live monitoring the agents via screensharing on teams.

Date    3-1
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil
Ali Al hazzaa   1
Aws Adra                0
Jinana Parveen
Jok Kuol                0
Laith           0
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif  20      2       10
Dua Ali
Mohammad Alhamzi
Taher Mohammed  22      1
wasim Ismail
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi   4       2       50
Deema Alowaid   4       1       25
Najwa Almrwani  1
Raghad Almatani
Total   52      6       12

Regards
Amir Aziz

________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]>
Sent: Wednesday, March 1, 2023 3:50:56 PM
Subject: Re: Audit Report 27 feb

Hi Ma'am
Date    2-28
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil
Ali Al hazzaa
Aws Adra        1       0
Jinana Parveen
Jok Kuol        3       0
Laith   20      0
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif  16      1       6
Dua Ali 3                            1          1
Mohammad Alhamzi        2
Taher Mohammed  1
wasim Ismail    18
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi
Deema Alowaid
Najwa Almrwani
Raghad Almatani
Total   64      1

Regards
Amir Aziz

________________________________
From: "Deeksha" <[email-masked]>
To: "AMIR ABDUL. AZIZ" <[email-masked]>
Sent: Tuesday, February 28, 2023 5:43:28 PM
Subject: Re: Audit Report 27 feb

Thanks Amir
________________________________
From: AMIR ABDUL. AZIZ <[email-masked]>
Sent: Tuesday, February 28, 2023 5:32 PM
To: Deeksha Dadu <[email-masked]>
Cc: Syed Ataullah <[email-masked]>; Malek <[email-masked]>
Subject: Re: Audit Report 27 feb

Hi Ma'am
Date    2-27
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil        25      1       4
Ali Al hazzaa   1       0       0
Aws Adra        1       0
Jinana Parveen  2       0
Jok Kuol
Laith   4       0
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif
Dua Ali
Mohammad Alhamzi
Taher Mohammed
wasim Ismail
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi
Deema Alowaid
Najwa Almrwani
Raghad Almatani
Total   33      1

Regards
Amir Aziz
________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>
Sent: Monday, February 27, 2023 6:46:03 PM
Subject: Re: Audit Report 24 feb

Hi Ma'am

There is client complaint regarding ticket property not selected correctly. As it was already updated to all of the agents we can either go with final warning or small deduction.

Regards
Amir Aziz

Date    2-25
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil        4       0               3
Ali Al hazzaa   4       1       25      2
Aws Adra        3       0               6
Jinana Parveen  21      0               4
Jok Kuol        23      0               3
Laith   4       0               7
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif  5       1       20
Dua Ali 1       0       0
Mohammad Alhamzi        1       0       0
Taher Mohammed
wasim Ismail
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi                   #DIV/0!
Deema Alowaid                   #DIV/0!
Najwa Almrwani                  #DIV/0!
Raghad Almatani                 #DIV/0!
Total   66      2
Regards
Amir

________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>
Sent: Saturday, February 25, 2023 4:07:42 PM
Subject: Re: Audit Report 24 feb

________________________________
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>
Sent: Saturday, February 25, 2023 4:07:11 PM
Subject: Re: Audit Report 23 feb

Hi ma'am

cases discussed with agents.

Date    2-24
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil
Ali Al hazzaa   4       0       0
Aws Adra
Jinana Parveen
Jok Kuol
Laith
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif  5       1       20
Dua Ali 1       0       0
Mohammad Alhamzi        1       0       0
Taher Mohammed
wasim Ismail
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi   9       1       11
Deema Alowaid   24      1       4
Najwa Almrwani  22      1       5
Raghad Almatani 9       0       0
Total   75      4

Regards
Amir
________________________________
From: "Deeksha" <[email-masked]>
To: "AMIR ABDUL. AZIZ" <[email-masked]>
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>
Sent: Friday, February 24, 2023 4:12:25 PM
Subject: Re: Audit Report 23 feb

Thank you Amir

Regards,
Deeksha

Sent from my iPhone

On 24 Feb 2023, at 16:10, AMIR ABDUL. AZIZ <[email-masked]> wrote:

Hi Ma'am

Cases discussed with Dalal and Raghad and clarified, As Deema is Off today will arrange the call next day
Date    2-23
UAE LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ali Adil
Ali Al hazzaa
Aws Adra        9       0
Jinana Parveen
Jok Kuol        1       0
Laith
KSA LSM
Name    Audits  Fatal cases     Fatal%
client complaints
Ahmed alsharif
Dua Ali
Mohammad Alhamzi
Taher Mohammed
wasim Ismail
KSA WFH Girls
Name    Audits  Fatal cases     Fatal%
client complaints
Dalal Alarawi   21      2       10
Deema Alowaid   3       1       33
Najwa Almrwani  4       0       0
Raghad Almatani 23      1       4
Total   61      4

Regards
Amir