Subject: Re: Audit Report 27 feb
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Malek <[email-masked]>, Syed Ataullah <[email-masked]>
Date: Fri, 3 Mar 2023 02:47:57 -0700 (MST)

Hi Ma'am 

Date 	3-2 			
UAE LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ali Adil 	1 	1 		
Ali Al hazzaa 				
Aws Adra 	23 			
Jinana Parveen 	4 	1 		
Jok Kuol 	1 			
Laith 	1 			
				
KSA LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ahmed alsharif 				
Dua Ali 	20 	1 		
Mohammad Alhamzi 				
Taher Mohammed 				
wasim Ismail 	1 	1 		

KSA WFH Girls 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Dalal Alarawi 				
Deema Alowaid 				
Najwa Almrwani 				
Raghad Almatani 				
				
Total 	51 	4 	8 	
Regards 
Amir Aziz 

From: "AMIR ABDUL. AZIZ" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Thursday, March 2, 2023 1:04:59 PM 
Subject: Re: Audit Report 27 feb 

Hi Ma'am 

I've also started live monitoring the agents via screensharing on teams. 

Date 	3-1 			
UAE LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ali Adil 				
Ali Al hazzaa 	1 			
Aws Adra 		0 		
Jinana Parveen 				
Jok Kuol 		0 		
Laith 		0 		
				
KSA LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ahmed alsharif 	20 	2 	10 	
Dua Ali 				
Mohammad Alhamzi 				
Taher Mohammed 	22 	1 		
wasim Ismail 				

KSA WFH Girls 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Dalal Alarawi 	4 	2 	50 	
Deema Alowaid 	4 	1 	25 	
Najwa Almrwani 	1 			
Raghad Almatani 				
				
Total 	52 	6 	12 	

Regards 
Amir Aziz 

From: "AMIR ABDUL. AZIZ" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Malek" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Wednesday, March 1, 2023 3:50:56 PM 
Subject: Re: Audit Report 27 feb 

Hi Ma'am 
Date 	2-28 			
UAE LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ali Adil 				
Ali Al hazzaa 				
Aws Adra 	1 	0 		
Jinana Parveen 				
Jok Kuol 	3 	0 		
Laith 	20 	0 		
				
KSA LSM 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Ahmed alsharif 	16 	1 	6 	
Dua Ali 	3 	1 		1 
Mohammad Alhamzi 	2 			
Taher Mohammed 	1 			
wasim Ismail 	18 			

KSA WFH Girls 				
Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

Dalal Alarawi 				
Deema Alowaid 				
Najwa Almrwani 				
Raghad Almatani 				
				
Total 	64 	1 		

Regards 
Amir Aziz 

From: "Deeksha" <[email-masked]> 
To: "AMIR ABDUL. AZIZ" <[email-masked]> 
Sent: Tuesday, February 28, 2023 5:43:28 PM 
Subject: Re: Audit Report 27 feb 

Thanks Amir 

From: AMIR ABDUL. AZIZ <[email-masked]> 
Sent: Tuesday, February 28, 2023 5:32 PM 
To: Deeksha Dadu <[email-masked]> 
Cc: Syed Ataullah <[email-masked]>; Malek <[email-masked]> 
Subject: Re: Audit Report 27 feb 
Hi Ma'am 

	Date 	2-27 			
	UAE LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ali Adil 	25 	1 	4 	
	Ali Al hazzaa 	1 	0 	0 	
	Aws Adra 	1 	0 		
	Jinana Parveen 	2 	0 		
	Jok Kuol 				
	Laith 	4 	0 		
					
	KSA LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ahmed alsharif 				
	Dua Ali 				
	Mohammad Alhamzi 				
	Taher Mohammed 				
	wasim Ismail 				
	
	KSA WFH Girls 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Dalal Alarawi 				
	Deema Alowaid 				
	Najwa Almrwani 				
	Raghad Almatani 				
					
	Total 	33 	1 	

Regards 
Amir Aziz 

From: "AMIR ABDUL. AZIZ" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Monday, February 27, 2023 6:46:03 PM 
Subject: Re: Audit Report 24 feb 

Hi Ma'am 

There is client complaint regarding ticket property not selected correctly. As it was already updated to all of the agents we can either go with final warning or small deduction. 

Regards 
Amir Aziz 

	Date 	2-25 			
	UAE LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ali Adil 	4 	0 		3 
	Ali Al hazzaa 	4 	1 	25 	2 
	Aws Adra 	3 	0 		6 
	Jinana Parveen 	21 	0 		4 
	Jok Kuol 	23 	0 		3 
	Laith 	4 	0 		7 
					
	KSA LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ahmed alsharif 	5 	1 	20 	
	Dua Ali 	1 	0 	0 	
	Mohammad Alhamzi 	1 	0 	0 	
	Taher Mohammed 				
	wasim Ismail 				
	
	KSA WFH Girls 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Dalal Alarawi 			#DIV/0! 	
	Deema Alowaid 			#DIV/0! 	
	Najwa Almrwani 			#DIV/0! 	
	Raghad Almatani 			#DIV/0! 	
					
	Total 	66 	2 		
Regards 
Amir 

From: "AMIR ABDUL. AZIZ" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Saturday, February 25, 2023 4:07:42 PM 
Subject: Re: Audit Report 24 feb 

From: "AMIR ABDUL. AZIZ" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Saturday, February 25, 2023 4:07:11 PM 
Subject: Re: Audit Report 23 feb 

Hi ma'am 

cases discussed with agents. 

	Date 	2-24 			
	UAE LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ali Adil 				
	Ali Al hazzaa 	4 	0 	0 	
	Aws Adra 				
	Jinana Parveen 				
	Jok Kuol 				
	Laith 				
					
	KSA LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ahmed alsharif 	5 	1 	20 	
	Dua Ali 	1 	0 	0 	
	Mohammad Alhamzi 	1 	0 	0 	
	Taher Mohammed 				
	wasim Ismail 				
	
	KSA WFH Girls 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Dalal Alarawi 	9 	1 	11 	
	Deema Alowaid 	24 	1 	4 	
	Najwa Almrwani 	22 	1 	5 	
	Raghad Almatani 	9 	0 	0 	
					
	Total 	75 	4 		

Regards 
Amir 

From: "Deeksha" <[email-masked]> 
To: "AMIR ABDUL. AZIZ" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Friday, February 24, 2023 4:12:25 PM 
Subject: Re: Audit Report 23 feb 

Thank you Amir 

Regards, 
Deeksha 

Sent from my iPhone 

On 24 Feb 2023, at 16:10, AMIR ABDUL. AZIZ <[email-masked]> wrote: 

BQ_BEGIN

Hi Ma'am 

Cases discussed with Dalal and Raghad and clarified, As Deema is Off today will arrange the call next day 

	Date 	2-23 			
	UAE LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ali Adil 				
	Ali Al hazzaa 				
	Aws Adra 	9 	0 		
	Jinana Parveen 				
	Jok Kuol 	1 	0 		
	Laith 				
					
	KSA LSM 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Ahmed alsharif 				
	Dua Ali 				
	Mohammad Alhamzi 				
	Taher Mohammed 				
	wasim Ismail 				
	
	KSA WFH Girls 				
	Name 	Audits 	Fatal cases 	Fatal% 	
client complaints 

	Dalal Alarawi 	21 	2 	10 	
	Deema Alowaid 	3 	1 	33 	
	Najwa Almrwani 	4 	0 	0 	
	Raghad Almatani 	23 	1 	4 	
					
	Total 	61 	4 		

Regards 
Amir 

BQ_END