Subject: Re: [#5744285] - 29072103334720230207 - Damaged WWD
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>, AMIR <[email-masked]>, Deeksha <[email-masked]>, murtaza kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, Samer Aburamadan <[email-masked]>, Nada Hattar <[email-masked]>
Date: Wed, 1 Mar 2023 21:31:19 -0700 (MST)

Dear Anslem. 

The agent mistakenly looped the wrong store. The agent was guided and notified to avoid the same and will make sure everyone is following the correct escalation. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Sent: Wednesday, March 1, 2023 5:55:27 PM 
Subject: FW: [#5744285] - 29072103334720230207 - Damaged WWD 

Why is the email sent to Rak Store. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Mudasir Ahmad <[email-masked]> 
Sent: Wednesday, March 1, 2023 4:14 PM 
To: Raja Ramachandran <[email-masked]>; Home Box <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; homebox raksm <[email-masked]>; homebox rakma <[email-masked]>; Uttaran Roy <[email-masked]> 
Subject: RE: [#5744285] - 29072103334720230207 - Damaged WWD 

Dear Raja, 

We don’t have anything with, this is the invoice from DSO, where in they have asked for the dining and we sent the same. 

Dear Uttran, 

Please check for the same. 

Regards 

Mudasir. 

From: Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 1, 2023 9:26 AM 
To: Home Box < [ mailto:[email-masked] | [email-masked] ] >; Mudasir Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; homebox raksm < [ mailto:[email-masked] | [email-masked] ] >; homebox rakma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5744285] - 29072103334720230207 - Damaged WWD 

[ mailto:[email-masked] | @Mudasir Ahmad ] – can we close this on priority. 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 1, 2023 3:57 AM 
To: Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; homebox raksm < [ mailto:[email-masked] | [email-masked] ] >; homebox rakma < [ mailto:[email-masked] | [email-masked] ] >; Mudasir Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5744285] - 29072103334720230207 - Damaged WWD 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Escalation Level 2, Reminder. 

Hi Raja, 

Damaged WWD 

Order Number: 29072103334720230207 

Delivery Date: 21/02/2023 

Damaged Items: 

(165214851 - Marwell 6 seater sintered stone dining table - glossy white) 

(165214869 - P-Marwell dining Chair - Grey) 

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part. 

As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call. 

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team. 

Kindly check the attached and assist further. 

Thanks & Regards, 
Aws. 

On Mon, 27 Feb at 1:10 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Escalation level 2 

Damaged WWD 

Order Number: 29072103334720230207 
Delivery Date: 21/02/2023 

Damaged Items: 
(165214851 - Marwell 6 seater sintered stone dining table - glossy white) 
(165214869 - P-Marwell dining Chair - Grey) 

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part. 
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call. 

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team. 
Kindly check the attached and assist further. 

Thanks & Regards, 
Ahmed 

BQ_BEGIN

On Sun, 26 Feb at 9:41 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Reminder, Escalation level 1 

Hi Team, 

Damaged WWD 

Order Number: 29072103334720230207 

Delivery Date: 21/02/2023 

Damaged Items: 

(165214851 - Marwell 6 seater sintered stone dining table - glossy white) 

(165214869 - P-Marwell dining Chair - Grey) 

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part. 

As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call. 

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team. 

Kindly check the attached and assist further. 

Thanks & Regards, 

Jinana 

BQ_BEGIN

On Sat, 25 Feb at 6:46 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Escalation level 1 

Hi Team, 

Damaged WWD 

Order Number: 29072103334720230207 

Delivery Date: 21/02/2023 

Damaged Items: 

(165214851 - Marwell 6 seater sintered stone dining table - glossy white) 

(165214869 - P-Marwell dining Chair - Grey) 

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part. 

As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call. 

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team. 

Kindly check the attached and assist further. 

Thanks & Regards, 

Jinana 

BQ_BEGIN

On Fri, 24 Feb at 3:37 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Reminder , 

Hi Team, 

Damaged WWD 

Order Number: 29072103334720230207 

Delivery Date: 21/02/2023 

Damaged Items: 

(165214851 - Marwell 6 seater sintered stone dining table - glossy white) 

(165214869 - P-Marwell dining Chair - Grey) 

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part. 

As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call. 

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team. 

Kindly check the attached and assist further. 

Thanks & Regards, 
Aws. 

BQ_END

BQ_END

BQ_END

5744285:1125156 
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