Subject: FW: [#5744285] - 29072103334720230207 - Damaged WWD
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Deeksha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>
Date: Wed, 1 Mar 2023 12:25:27 +0000

Why is the email sent to Rak Store.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Mudasir Ahmad <[email-masked]>
Sent: Wednesday, March 1, 2023 4:14 PM
To: Raja Ramachandran <[email-masked]>; Home Box <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; homebox raksm <[email-masked]>; homebox rakma <[email-masked]>; Uttaran Roy <[email-masked]>
Subject: RE: [#5744285] - 29072103334720230207 - Damaged WWD

Dear Raja,

We don’t have anything with, this is the invoice from DSO, where in they have asked for the dining and we sent the same.

Dear Uttran,
Please check for the same.

Regards
Mudasir.

From: Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 9:26 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Mudasir Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; homebox rakma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5744285] - 29072103334720230207 - Damaged WWD

@Mudasir Ahmad<mailto:[email-masked]> – can we close this on priority.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 3:57 AM
To: Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; homebox rakma <[email-masked]<mailto:[email-masked]>>; Mudasir Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5744285] - 29072103334720230207 - Damaged WWD

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation Level 2, Reminder.

Hi Raja,

Damaged WWD

Order Number: 29072103334720230207

Delivery Date: 21/02/2023

Damaged Items:
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)
(165214869 - P-Marwell dining Chair - Grey)

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team.
Kindly check the attached and assist further.

Thanks & Regards,
Aws.
On Mon, 27 Feb at 1:10 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
 Escalation level 2

Damaged WWD

Order Number: 29072103334720230207
Delivery Date: 21/02/2023

Damaged Items:
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)
(165214869 - P-Marwell dining Chair - Grey)

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team.
Kindly check the attached and assist further.

Thanks & Regards,
Ahmed
On Sun, 26 Feb at 9:41 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder, Escalation level 1

Hi Team,

Damaged WWD

Order Number: 29072103334720230207
Delivery Date: 21/02/2023

Damaged Items:
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)
(165214869 - P-Marwell dining Chair - Grey)

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team.
Kindly check the attached and assist further.

Thanks & Regards,
Jinana
On Sat, 25 Feb at 6:46 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation level 1
Hi Team,

Damaged WWD

Order Number: 29072103334720230207
Delivery Date: 21/02/2023

Damaged Items:
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)
(165214869 - P-Marwell dining Chair - Grey)

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team.
Kindly check the attached and assist further.

Thanks & Regards,
Jinana
On Fri, 24 Feb at 3:37 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder,
Hi Team,

Damaged WWD

Order Number: 29072103334720230207

Delivery Date: 21/02/2023

Damaged Items:
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)
(165214869 - P-Marwell dining Chair - Grey)

Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.

Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered & assembled by the store team.
Kindly check the attached and assist further.

Thanks & Regards,
Aws.

5744285:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Escalation Matrix for Market Place order and WH orders
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Taima Zeid <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, farah.badawi <[email-masked]>, Sabry Yousef <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 14 Feb 2023 12:07:22 +0000

Hi Team,

Please make the changes accordingly in Store Details for Silicon Oasis

@Nada Hattar<mailto:[email-masked]> - Thank you highlighting

29072

Silicon Oasis

SILICON CENTRAL MALL - DUBAI

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

Manager - [email-masked]<mailto:[email-masked]>

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, February 14, 2023 11:53 AM
To: Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Taima Zeid <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>; farah.badawi <[email-masked]>; Sabry Yousef <[email-masked]>; Deeksha <[email-masked]>; [email-masked]
Subject: Escalation Matrix for Market Place order and WH orders

Hi Team,

Please find the escalation matrix for Marketplace/VSI orders and for WH orders.

Please ask all the agents to follow up with Marketplace/VSI orders and for and WH orders separately.

Also find attachment updated list of 13 stores, New Manager Wise

For Marketplace/VSI orders please find below the escalation matrix.

Marketplace/VSI Orders

Escalation 1

Adil Khan

[email-masked]<mailto:[email-masked]>

NA

Khiara Traders

Level 2 - also keep in CC

Pradeep Kumar

[email-masked]<mailto:[email-masked]>

>24 Hours

Fissman

Ravi Sankar Podiyattillam

[email-masked]<mailto:[email-masked]>

Brightline Trading

Debesh Datta

[email-masked]<mailto:[email-masked]>

        Level 3

Nitin Agarwal

[email-masked]<mailto:[email-masked]>

>48 Hours

        Level 4

Debayan Sarkar

[email-masked]<mailto:[email-masked]>

>72 Hours

For warehouse order please find below the escalation matrix.

WH Orders

Escalation 1

Vaishak Piriyarath

[email-masked]<mailto:[email-masked]>

NA

Level 2 - also keep in CC

Ramesh Veluchamy

[email-masked]<mailto:[email-masked]>

>24 Hours

Level 3

Shiraj Qureshi

[email-masked]<mailto:[email-masked]>

>48 Hours

Level 4

Tamal Guha

[email-masked]<mailto:[email-masked]>

>72 Hours

Feel free to contact me if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>