Subject: RE: [#5696483] - POD 9595462252
From: Anslem Misquitta <[email-masked]>
To: Ashish Karini <[email-masked]>
Cc: Aditya Manapuram <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Naseer Ullah <[email-masked]>, 'Hassan Amjad' <[email-masked]>, Peter Dsouza <[email-masked]>, 'Home Box' <[email-masked]>, Thamilalagan M <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <marsala
Date: Tue, 28 Feb 2023 06:03:39 +0000

Hi Ashish,

We need your intervention.

The below case is just going round in circle, can we have a solution on this.

As a one off we can process manual refund to get this issue sorted, however for the invoice amount please suggest where to adjust it.

Invoice amount - AED 42.25

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Naseer Ullah <[email-masked]>
Sent: Monday, February 20, 2023 4:59 PM
To: Anslem Misquitta <[email-masked]>; 'Hassan Amjad' <[email-masked]>; Ashish Karini <[email-masked]>; Peter Dsouza <[email-masked]>; 'Home Box' <[email-masked]>; Thamilalagan M <[email-masked]>; [email-masked]; [email-masked]; 'Muhammad Zakariya' <[email-masked]>; 'Mubarak' <[email-masked]>
Cc: Aditya Manapuram <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]>; 'samer aburamadan' <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; 'Nada Hattar' <[email-masked]>
Subject: RE: [#5696483] - POD 9595462252

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi,

I do agree, but was it discussed with Alain team POC before ? At previous month end we processed the clearance of Alain POC with provided data which we received from your end.

Best Regards

Naseer Ullah
Operations

[fff]

   P.O. Box : 80266
   Mob:00971581043890
   Tel : + (971) 4 255 5563
   Fax : + (971) 4 255 5564
   Email : [email-masked]<mailto:[email-masked]>
   Web: www.timexpress.ae<http://www.timexpress.ae/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 4:34 PM
To: Naseer Ullah <[email-masked]<mailto:[email-masked]>>; 'Hassan Amjad' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; 'Home Box' <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; 'Muhammad Zakariya' <[email-masked]<mailto:[email-masked]>>; 'Mubarak' <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; 'samer aburamadan' <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; 'Nada Hattar' <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

Hi,

This order was delivered but to a wrong location and child ticket was raised for the same in November, so it could be collected from the wrong location and re-deliver to the correct address.

This is a pure case of not confirming the order with customer before delivery and just leaving the order outside the house without customer concent.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Naseer Ullah <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 4:17 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; 'Hassan Amjad' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; 'Home Box' <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; 'Muhammad Zakariya' <[email-masked]<mailto:[email-masked]>>; 'Mubarak' <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; 'samer aburamadan' <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; 'Nada Hattar' <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

You don't often get email from [email-masked]<mailto:[email-masked]>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem,

If you have any follow up for the concerned order kindly share it, With us I only found attached email and below highlighted as delivered from your side.

Best Regards

Naseer Ullah
Operations

[fff]

   P.O. Box : 80266
   Mob:00971581043890
   Tel : + (971) 4 255 5563
   Fax : + (971) 4 255 5564
   Email : [email-masked]<mailto:[email-masked]>
   Web: www.timexpress.ae<http://www.timexpress.ae/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 4:05 PM
To: Hassan Amjad <[email-masked]<mailto:[email-masked]>>; 'Naseer' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; 'Home Box' <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; 'Muhammad Zakariya' <[email-masked]<mailto:[email-masked]>>; 'Mubarak' <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

Hi,

Just FYI – Ticket was raised for this issue 3 months ago, but no solution was given.

Primary Ticket – 5298960
Child Ticket - 5306539

Now customer is following up again, please advice.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Hassan Amjad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 1:03 PM
To: 'Naseer' <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; 'Home Box' <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; 'Muhammad Zakariya' <[email-masked]<mailto:[email-masked]>>; 'Mubarak' <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear sir

We investigate regarding this shipment we contact with the person where it was wrong delivered.
It’s hard to find out now because this shipment was delivered on 14th of November its almost three(3) months ago.

Regards
Muhammad imtiaz

From: Naseer [mailto:[email-masked]]
Sent: Monday, February 20, 2023 9:39 AM
To: Ashish Karini; Peter Dsouza; Home Box; Thamilalagan M; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Muhammad Zakariya; 'Mubarak'
Cc: Aditya Manapuram; Anslem Misquitta; Sabry Yousef; HomeBox Customercare UAE; OLM DXB; Gobinda Khatri; Kuldeep Saini; Sameer Hasan
Subject: Re: [#5696483] - POD 9595462252

Hi Team,

Please check and update at earliest to sort the issue.

Regards
Naseer

________________________________
From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023, 9:33 AM
To: Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; 'Naseer Ullah' <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

Hi @'Naseer Ullah'<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

Please get this issue sorted as the POD is not clear and customer also claiming that order not received.

Regards

Ashish Kumar Karini
Manager – Ecommerce Operations(Lastmile UAE)

From: Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 9:20 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5696483] - POD 9595462252

Dear Ashish / Thamil,

This is something disturbing, customer placed order on Nov-13th and till today her order is not delivered??
Please cross check and close this on priority

Thanks & Regards,

Peter Dsouza
UAE – RDC/E.com & RNA Operations – Home / Non Home |
Landmark Group,
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4409 | Mobile : +97150 2960624 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 19, 2023 5:27 PM
To: Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5696483] - POD 9595462252

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear
Mr Peter,
A
Reminder,
As
per customer confirmation the order was not delivered but the order status shows delivered.
Kindly
Share A Clear POD, as the shared one is not clear.
The
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022),
Order
number:9595462252
AWB:FP111322006453
Best
Regards,
Samer Aburamadan

On Sat, 18 Feb at 3:24 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear
Mr Peter,
A
Reminder,
As
per customer confirmation the order was not delivered but the order status shows delivered.
Kindly
Share A Clear POD, as the shared one is not clear.
The
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022),
Order
number:9595462252
AWB:FP111322006453
Best
Regards,
Samer Aburamadan
On Fri, 17 Feb at 3:56 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear
All,
A
Reminder,
As
per customer confirmation the order was not delivered but the order status shows delivered.
Kindly
Share A Clear POD, as the shared one is not clear.
The
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022),
Order
number:9595462252
AWB:FP111322006453
Best
Regards,
Samer Aburamadan
On Wed, 15 Feb at 6:54 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear
All,
A Reminder
As
per customer confirmation the order was not delivered but the order status shows delivered
Kindly
Share A Clear POD, as the shared one is not clear.
The
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022)
Order
number:9595462252
AWB:FP111322006453
Best
regards,
Samer Aburamadan
On Tue, 14 Feb at 5:27 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear
All,
As
per customer confirmation the order was not delivered but the order status shows delivered
Kindly
Share A Clear POD, as the shared one is not clear.
The
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022)
Order
number:9595462252
AWB:FP111322006453
Best
regards,
Samer Aburamadan

5696483:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com