Subject: Fwd: [#5696483] - POD 9595462252
From: Home Box <[email-masked]>
To: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Feb 2023 12:44:44 +0000

Hi Team,     A kind reminder on the previous emails for order (9595462252) in AWB (FP111322006453)     Kindly check and update for the correct POD/information.     Best Regards,  Samer Aburamadan   
                           
                            On
                            Sat, 25 Feb at  8:17 PM
                            ,  Home Box <[email-masked]>  wrote:
                             
 Hi Team, 
   
 A kind reminder on the previous emails for order (9595462252) in AWB (FP111322006453) 
   
 Kindly check and update for the correct POD/information. 
   
 Best Regards, 
 Samer Aburamadan 

                            On
                            Mon, 20 Feb at  4:35 PM
                            ,  Ashish Karini <[email-masked]>  wrote:
                             
 HI

@Aditya Manapuram 

  

 Get this discussed with Naseer and arrange for the correct POD/information. 

  

 
 Regards 

  

 Ashish Kumar Karini 

 Manager – Ecommerce Operations(Lastmile UAE) 

 

 

  

 
  
 From: Anslem Misquitta <[email-masked]>
 
Sent: Monday, February 20, 2023 4:34 PM 
To: Naseer Ullah <[email-masked]>; 'Hassan Amjad' <[email-masked]>; Ashish Karini <[email-masked]>; Peter Dsouza <[email-masked]>; 'Home Box' <[email-masked]>; Thamilalagan M <[email-masked]>;
 [email-masked]; [email-masked]; 'Muhammad Zakariya' <[email-masked]>; 'Mubarak' <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>;
 Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]>; 'samer aburamadan' <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>;
 amir.aziz <[email-masked]>; 'Nada Hattar' <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

 

 Hi, 

  

 This order was delivered but to a wrong location and child ticket was raised for the same in November, so it could be collected from the wrong location and re-deliver to the
 correct address. 

  

 This is a pure case of not confirming the order with customer before delivery and just leaving the order outside the house without customer concent. 

  

 

 

   

   

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 
Landmark Tower, Dubai Marina

 
 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

  

 

 

 
From: Naseer Ullah <[email-masked]>
 
Sent: Monday, February 20, 2023 4:17 PM 
To: Anslem Misquitta <[email-masked]>; 'Hassan Amjad' <[email-masked]>; Ashish Karini <[email-masked]>;
 Peter Dsouza <[email-masked]>; 'Home Box' <[email-masked]>; Thamilalagan M <[email-masked]>;
[email-masked]; 
[email-masked]; 'Muhammad Zakariya' <[email-masked]>; 'Mubarak' <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>;
 OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Sameer Hasan <[email-masked]>; 'samer aburamadan' <[email-masked]>; Sanaa.Hammad <[email-masked]>;
 syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>;
 'Nada Hattar' <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

 

 

 
You don't often get email from
[email-masked]. 
Learn why this is important

 

 

 
 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 
Hi
Anslem, 

 

   

   
 
 If you have any follow up for the concerned order kindly share it, With us I only found attached email and below highlighted as delivered from your side. 

  

 

 

 

 

  

  

  

  

  

 Best Regards 

  

 Naseer Ullah

 
 Operations

 

 

 

 

 

 

 
    P.O. Box : 80266 

    Mob:00971581043890 
   Tel : + (971) 4 255 5563 
   Fax : + (971) 4 255 5564 

 
   Email :
[email-masked] 
   Web:
www.timexpress.ae

 

  

 

 

 
From: Anslem Misquitta <[email-masked]>
 
Sent: Monday, February 20, 2023 4:05 PM 
To: Hassan Amjad <[email-masked]>; 'Naseer' <[email-masked]>; Ashish Karini <[email-masked]>;
 Peter Dsouza <[email-masked]>; 'Home Box' <[email-masked]>; Thamilalagan M <[email-masked]>;
[email-masked]; 
[email-masked]; 'Muhammad Zakariya' <[email-masked]>; 'Mubarak' <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>;
 OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>;
 Sameer Hasan <[email-masked]>; samer aburamadan <[email-masked]>; Sanaa.Hammad <[email-masked]>;
 syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>;
 Nada Hattar <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

 

 Hi, 

  

 Just FYI – Ticket was raised for this issue 3 months ago, but no solution was given. 

  

 Primary Ticket – 5298960 

 Child Ticket - 5306539 

  

 Now customer is following up again, please advice. 

  

 

 

   

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 
Landmark Tower, Dubai Marina

 
 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

  

 

 

 
From: Hassan Amjad <[email-masked]>
 
Sent: Monday, February 20, 2023 1:03 PM 
To: 'Naseer' <[email-masked]>; Ashish Karini <[email-masked]>;
 Peter Dsouza <[email-masked]>; 'Home Box' <[email-masked]>;
 Thamilalagan M <[email-masked]>;
[email-masked];
[email-masked]; 'Muhammad Zakariya' <[email-masked]>;
 'Mubarak' <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>;
 Anslem Misquitta <[email-masked]>; Sabry
 Yousef <[email-masked]>; HomeBox Customercare
 UAE <[email-masked]>; OLM DXB
 <[email-masked]>; Gobinda Khatri <[email-masked]>;
 Kuldeep Saini <[email-masked]>; Sameer Hasan
 <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 Dear sir 

  

 We investigate regarding this shipment we contact with the person where it was wrong delivered. 

 It’s hard to find out now because this shipment was delivered on 14th of November its almost three(3) months ago. 

  

 Regards 

 Muhammad imtiaz 

  

  

 

From: Naseer [mailto:[email-masked]]
 
Sent: Monday, February 20, 2023 9:39 AM 
To: Ashish Karini; Peter Dsouza; Home Box; Thamilalagan M; [email-masked];
[email-masked];
[email-masked]; Muhammad Zakariya; 'Mubarak' 
Cc: Aditya Manapuram; Anslem Misquitta; Sabry Yousef; HomeBox Customercare UAE; OLM DXB; Gobinda Khatri; Kuldeep Saini; Sameer Hasan 
Subject: Re: [#5696483] - POD 9595462252

 

 

 
 Hi Team,  

 

   

 

 

 Please check and update at earliest to sort the issue.  

 

   

 

 

 

 

   

 

 

 Regards  

 
 
 Naseer  

 

 

 

   

 

 
From: Ashish Karini <[email-masked]> 
Sent: Monday, February 20, 2023, 9:33 AM 
To: Peter Dsouza <[email-masked]>; Home Box <[email-masked]>;
 Thamilalagan M <[email-masked]>; 'Naseer Ullah' <[email-masked]>;
[email-masked] <[email-masked]>;
[email-masked] <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>; Anslem Misquitta <[email-masked]>;
 Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>;
 OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>;
 Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

   

Hi
@'Naseer Ullah'
@[email-masked]
@[email-masked]

 

 
 Please get this issue sorted as the POD is not clear and customer also claiming that order not received. 

   

 
 
Regards

 

 

 
Ashish Kumar Karini

 
 
Manager – Ecommerce Operations(Lastmile UAE)

 

 

 
 
From: Peter Dsouza <[email-masked]>
 
Sent: Monday, February 20, 2023 9:20 AM 
To: Home Box <[email-masked]>; Ashish Karini <[email-masked]>;
 Thamilalagan M <[email-masked]> 
Cc: Aditya Manapuram <[email-masked]>;
 Anslem Misquitta <[email-masked]>; Sabry
 Yousef <[email-masked]>; HomeBox Customercare
 UAE <[email-masked]>; OLM DXB
 <[email-masked]>; Gobinda Khatri <[email-masked]>;
 Kuldeep Saini <[email-masked]>; Sameer Hasan
 <[email-masked]> 
Subject: RE: [#5696483] - POD 9595462252

 

   

 Dear Ashish / Thamil, 

   

 This is something disturbing, customer placed order on Nov-13th and till today her order is not delivered?? 

 Please cross check and close this on priority 

   

 
 
Thanks & Regards,

 

 
 
Peter Dsouza

 
 
UAE – RDC/E.com & RNA Operations – Home / Non Home
|

 

Landmark Group,

 

P.O. Box 17155
|
Dubai, United Arab Emirates
|

 
 
Direct : +9714 809 4409
|
Mobile : +97150 2960624
|

 
 
E-mail:
[email-masked]
|www.landmarkgroup.com
|

 

 

 

 
 
From: Home Box <[email-masked]>
 
Sent: Sunday, February 19, 2023 5:27 PM 
To: Peter Dsouza <[email-masked]> 
Cc: Thamilalagan M <[email-masked]>;
 Aditya Manapuram <[email-masked]>; Anslem
 Misquitta <[email-masked]>; Sabry Yousef
 <[email-masked]>; HomeBox Customercare UAE <[email-masked]>;
 OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>;
 Kuldeep Saini <[email-masked]>; Sameer Hasan
 <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: Fwd: [#5696483] - POD 9595462252

 

   

 CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

Dear

 
 
Mr Peter,

 

 
A

 
 
Reminder,

 

 
As

 
 
per customer confirmation the order was not delivered but the order status shows delivered.

 

 
Kindly

 
 
Share A Clear POD, as the shared one is not clear.

 

 
The

 
 
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022),

 

 
Order

 
 
number:9595462252 

 

 
AWB:FP111322006453 

 

 
Best

 
 
Regards,

 

 
Samer Aburamadan

 

 

 

 

On Sat, 18 Feb at 3:24 PM
, Home Box <[email-masked]>
 wrote: 

 

 

 

 
 
Dear

 
 
Mr Peter,

 

 
A

 
 
Reminder,

 

 
As

 
 
per customer confirmation the order was not delivered but the order status shows delivered.

 

 
Kindly

 
 
Share A Clear POD, as the shared one is not clear.

 

 
The

 
 
customer confirmed she didn't receive her order yet, Order Placed (Nov 13, 2022),

 

 
Order

 
 
number:9595462252 

 

 
AWB:FP111322006453 

 

 
Best

 
 
Regards,

 

 
Samer Aburamadan

 

 

 

 
5696483:1125156

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com  

 

 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com  

 

 

 

 

 
 
 Virus-free.www.avast.com 

 

  

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com