Subject: RE: [#5667384] - LATE REFUND 9412048033
From: Anslem Misquitta <[email-masked]>
To: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Home Box <[email-masked]>, Gobinda Khatri <[email-masked]>, Ashish Karini <[email-masked]>, Peter Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan
Date: Fri, 24 Feb 2023 09:54:21 +0000

Hi Team,

You are asking to create RVP but as per this email and notes mentioned in FD Ticket, we have already informed you that items are already collected and as per Comments mentioned in Fareye it says “CUSTOMER HAS RETURN THE ITEM TO STORE” (which is not true), Customer has already confirmed that items has already been collected from her by courier person for invoice 9412048033.

Below tickets are in top priority of our list and child tickets are being closed with no solution where primary tickets are still open as there no solution given yet.
Primary Tickdet
Child Ticket
Invoice #
Days Pending
5667384
5711465
9412048033
20
5688483
5688486
9411906343
15
5696483
5696487
9595462252
13

9412048033

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Saturday, February 18, 2023 12:16 PM
To: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Home Box <[email-masked]>; Gobinda Khatri <[email-masked]>; Ashish Karini <[email-masked]>; Peter Dsouza <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: RE: [#5667384] - LATE REFUND 9412048033

Hi Team,

We have called this customer and check if the item was dropped at any store as per the comments mention for this RVP/collection, customer stated she has not given the item to any store however a courier person had come and collected items however as per con loc they have not received any items (email attached), Please investigate this as soon as possible.

Ticket ID
Days
Ageing
Order ID
Complaints
5667384
14
11-15 days
9412048033
Late Collection (Returns)

AWB RP013123003563 or RP020723002743 – both RVP was cancelled with same comments.

Comment given on both RVP for the collection.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 17, 2023 3:32 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5667384] - LATE REFUND 9412048033

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear All,
A REMINDER!
As per customer confirmation, the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.
Kindly confirm where is the item,
As the tracking canceled and remarked "customer has returned the items to store", (RP020723002743)
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMzNjM2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qu9fiWAIR5qpcIMf4v9wiKF19uqKae5hmJYD8N8v7Qs]
Order number:9412048033
AWB: RP013123003563 , RP020723002743
Best regards,
Samer Aburamadan
On Wed, 15 Feb at 6:40 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear All,
As per customer confirmation, the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.
Kindly confirm where is the item,
As the tracking canceled and remarked "customer has returned the items to store", (RP020723002743)
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjE0MTc0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9vh8CEIXlCTsp6sIIbDuTfcd7knjB5W0IyDZzE_BXGk]
Order number:9412048033
AWB: RP013123003563 , RP020723002743
Best regards,
Samer Aburamadan
On Tue, 14 Feb at 7:13 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,
As per customer confirmation the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.
Kindly confirm where is the item, as the tracking canceled and remarked it was returned to store, (RP020723002743)
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjAzMDczMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kZRK9FSJyvAGWiphZUZ7BDe6kibwpUndIni_zhWFuto]
Order number:9412048033
AWB: RP013123003563 , RP020723002743
Best regards,
Samer Aburamadan

On Sat, 4 Feb at 7:53 PM , Simran Walia <[email-masked]<mailto:[email-masked]>> wrote:
 Hi Team,
As per tracking ID ( RP013123003563     ), the order was collected and returned to the warehouse.
Kindly confirm the items received to process the RMA below for the refund.
Order number:9412048033
RMA:1003844766
Item:161929221
Best Regards,
MARWA

5667384:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com