Subject: RE: [#5712696] - 9414744059 - Shukran Complaint
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Landmark Group <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Deeksha <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>
Date: Tue, 21 Feb 2023 07:28:03 +0000

FYI ALL – As discussed before, for any shukran related complain please raise JIRA.

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
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From: Landmark Group <[email-masked]>
Sent: Tuesday, February 21, 2023 4:29 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>
Subject: Fwd: [#5712696] - 9414744059 - Shukran Complaint

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Escalation Level 2,  Reminder.

Hi Murtaza,

Shukran Pay Complaint - Amount Deduction

Order No: 9414744059
Order Date: Feb 14, 2023

Issue Description: Cx complained that 20 AED was deducted from his "Shukran Pay Wallet" but as per Hybris, order full amount has been paid by card.

Note: On Hybris, the order has been placed 14/02/2023 at 9:56 PM.
As per Cx's screenshot, the amount has been deducted from him at 09:45 PM

Kindly check and assist further,

Thanks & Regards,
Aws
On Mon, 20 Feb at 3:41 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Escalation Level 2,

Hi Murtaza,

Shukran Pay Complaint - Amount Deduction

Order No: 9414744059
Order Date: Feb 14, 2023

Issue Description: Cx complained that 20 AED was deducted from his "Shukran Pay Wallet" but as per Hybris, order full amount has been paid by card.

Note: On Hybris, the order has been placed 14/02/2023 at 9:56 PM.
As per Cx's screenshot, the amount has been deducted from him at 09:45 PM

Kindly check and assist further,

Thanks & Regards,
Aws
On Sun, 19 Feb at 12:57 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Escalation Level 1, Reminder

Hi Team,

Shukran Pay Complaint - Amount Deduction

Order No: 9414744059
Order Date: Feb 14, 2023

Issue Description: Cx complained that 20 AED was deducted from his "Shukran Pay Wallet" but as per Hybris, order full amount has been paid by card.

Note: On Hybris, the order has been placed 14/02/2023 at 9:56 PM.
As per Cx's screenshot, the amount has been deducted from him at 09:45 PM

Kindly check and assist further,

Thanks & Regards,
Aws
On Fri, 17 Feb at 2:05 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Escalation - 1
Hi Sabry & Anslem,

Shukran Complaint

Order No: 9414744059
Order Date: Feb 14, 2023

Problem Statement: Cx complained that 20 AED was deducted from his "Shukran Pay Wallet" but as per the Hybris, no amount was deducted from the customer's Shukran Pay Wallet. Please find the attached images.

Kindly check and assist further,

Thanks & Regards,
Ali
On Thu, 16 Feb at 10:48 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Reminder

Hi Team,

Shukran Complaint

Order No: 9414744059
Order Date: Feb 14, 2023

Problem Statement: Cx complained that 20 AED was deducted from his "Shukran Pay Wallet" but as per the Hybris, no amount was deducted from the customer's Shukran Pay Wallet. Please find the attached images.

Kindly check and assist further,

Thanks & Regards,
Ali

5712696:1125156
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