Subject: Fwd: [#5667384] - LATE REFUND 9412048033
From: Home Box <[email-masked]>
To: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 12:10:06 +0000

Hi Team,     As a Reminder,     We have called this customer and check if the item was dropped at any store as per the comments mention for this RVP/collection, customer stated she has not given the item to any store however a courier person had come and collected items however as per con loc they have not received any items (email attached), Please investigate this as soon as possible.      Ticket ID    Days    Ageing    Order ID    Complaints    5667384    14    11-15 days    9412048033    Late Collection (Returns)      AWB RP013123003563 or RP020723002743 – both RVP was cancelled with same comments.     Comment given on both RVP for the collection.           Best Regards,  Samer Aburamadan  
                           
                            On
                            Sat, 18 Feb at 12:16 PM
                            ,  Home Box <[email-masked]>  wrote:
                             
 Hi Team, 

 

 We have called this customer and check if the item was dropped at any store as per the comments mention for this RVP/collection, customer stated she has not given the item to any store however a courier person had come and collected items
 however as per con loc they have not received any items (email attached), Please investigate this as soon as possible. 

 

 
 Ticket ID 

 
 
 Days 

 
 
 Ageing 

 
 
 Order ID 

 
 
 Complaints 

 

 
 5667384 

 
 
 14 

 
 
 11-15 days 

 
 
 9412048033 

 
 
 Late Collection (Returns) 

 

 

 AWB RP013123003563 or RP020723002743 – both RVP was cancelled with same comments. 

 

 Comment given on both RVP for the collection. 

  

  

  

 

 

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 Landmark Tower, Dubai Marina 

 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

 

 

 

  

 
  
 From: Home Box <[email-masked]>  
Sent: Friday, February 17, 2023 3:32 PM 
To: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]> 
Cc: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Anslem Misquitta <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>;
 OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]> 
Subject: Fwd: [#5667384] - LATE REFUND 9412048033 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

 
 
 Dear All, 

 
 
 A REMINDER! 

 
 
 As per customer confirmation, the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.  

 
 
 Kindly confirm where is the item, 

 
 
 As the tracking canceled and remarked "customer has returned the items to store", (RP020723002743) 

 

 

 
 Order number:9412048033  

 
 
 AWB: RP013123003563 , RP020723002743  

 
 
 Best regards, 

 
 Samer Aburamadan  

 

 
 
On Wed, 15 Feb at 6:40 PM
, Home Box <[email-masked]> wrote:

 

 

   

 

 Dear All, 

 
 
 As per customer confirmation, the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.  

 
 
 Kindly confirm where is the item, 

 
 
 As the tracking canceled and remarked "customer has returned the items to store", (RP020723002743) 

 

 

 
 Order number:9412048033  

 
 
 AWB: RP013123003563 , RP020723002743  

 
 
 Best regards, 

 
 Samer Aburamadan  

 

 
On Tue, 14 Feb at 7:13 PM
, Home Box <[email-masked]> wrote:

 

 
 
 Dear All, 

 
 
 As per customer confirmation the order was handed to the driver, under the AWB RP013123003563 or RP020723002743.  

 
 
 Kindly confirm where is the item, as the tracking canceled and remarked it was returned to store, (RP020723002743) 

 

 

 
 
 Order number:9412048033  

 
 
 AWB: RP013123003563 , RP020723002743  

 
 
 Best regards, 

 
 
 Samer Aburamadan 

 

  

 

 

 

 

 
5667384:1125156

 

 

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Subject: RE: [#5667384] - LATE REFUND 9412048033
From: Eugene Ocoy <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Con Loc <[email-masked]>, Vishal SudhirOjha <[email-masked]>, Thamilalagan M <[email-masked]>
Cc: OLM DXB <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>
Date: Tue, 14 Feb 2023 16:05:50 +0000

Hi Anslem,

We haven’t received unexpected item related to the said item.

In reading Thamil , pls check if this collected from customer

Regards,

Eugene

From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, February 14, 2023 5:40 PM
To: Con Loc <[email-masked]>; Vishal SudhirOjha <[email-masked]>; Eugene Ocoy <[email-masked]>
Cc: OLM DXB <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>
Subject: RE: [#5667384] - LATE REFUND 9412048033

Hi Eugene,

Can you please check if you have received any expected or unexpected items under the AWB RP013123003563 or RP020723002743.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 13, 2023 4:44 PM
To: Vaishak Piriyarath <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Vishal SudhirOjha <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5667384] - LATE REFUND 9412048033

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Kindly Confirm if you have received any expected or unexpected items under the AWB (RP013123003563,RP020723002743),

Kindly confirm the items received to process the RMA below for the refund.

Order number:9412048033

RMA:1003844766

Item:161929221

Best Regards,

Samer Aburamadan

   On Sun, 12 Feb at 8:36 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,
   Kindly Confirm if you have received any expected or unexpected items under the AWB (RP013123003563,RP020723002743),
   Kindly confirm the items received to process the RMA below for the refund.
   Order number:9412048033
   RMA:1003844766
   Item:161929221
   Best Regards,
   Samer Aburamadan

      On Sat, 11 Feb at 3:17 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

       Hi Team,

      Kindly Confirm if you have received any expected or unexpected items under the AWB (RP013123003563,RP020723002743),
      Kindly confirm the items received to process the RMA below for the refund.
      Order number:9412048033
      RMA:1003844766
      Item:161929221
      Best Regards,

      Samer Aburamadan

         On Fri, 10 Feb at 3:26 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

          Hi Team,
         As per tracking ID ( RP013123003563     ), the order was collected and returned to the warehouse.

         Kindly confirm the items received to process the RMA below for the refund.
         Order number:9412048033
         RMA:1003844766
         Item:161929221
         Best Regards,
         Najwa

            On Sat, 4 Feb at 7:53 PM , Simran Walia <[email-masked]<mailto:[email-masked]>> wrote:

             Hi Team,
            As per tracking ID ( RP013123003563     ), the order was collected and returned to the warehouse.

            Kindly confirm the items received to process the RMA below for the refund.
            Order number:9412048033
            RMA:1003844766
            Item:161929221
            Best Regards,
            MARWA

            5667384:1125156