Subject: RE: WWD damage item no response - 4712314388
From: Hussein AlyAmr Ahmed <[email-masked]>
To: Vinay Aggarwal <[email-masked]>
Cc: syed.ataullah <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, amir.aziz <[email-masked]>, Amrutha Mandavalli <[email-masked]>, malek.hosan <[email-masked]>, Shubham Chintalwar <[email-masked]>
Date: Mon, 20 Feb 2023 11:38:19 +0000

Hello sir :

I spoke to the customer again and provided further explanation as to why the product did not meet his expectations. I also offered to return the product if he so desired, but he told me he would think about it and would call back if he had any other questions or concerns.

will update you sir as soon as the customer makes a decision.

  Thank You & Best
      Regards
  Amro
  Customer Care

  T : +974 44250653
  E: [email-masked]<mailto:[email-masked]>
PO Box 7199, Doha, Qatar
http://www.homeboxstores.com

From: Hussein AlyAmr Ahmed
Sent: Monday, February 20, 2023 2:08 PM
To: Vinay Aggarwal <[email-masked]>
Cc: syed.ataullah <[email-masked]>; Deeksha <[email-masked]>; saurabh <[email-masked]>; amir.aziz <[email-masked]>; Amrutha Mandavalli <[email-masked]>; malek.hosan <[email-masked]>; Shubham Chintalwar <[email-masked]>
Subject: RE: WWD damage item no response - 4712314388
Importance: High

Hello sir :

regarding the customer complaint, we spoke to the customer. As referenced in the attached photo, the customer requested the headboard and leg board to be raised higher from the floor. However, there is no issue or defect with the product, which is why we are unable to do the adjustment the customer requires.

Please let me know if there is any other course of action I can take to address the customer's issue.

From: Shubham Chintalwar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 9:59 AM
To: malek.hosan <[email-masked]<mailto:[email-masked]>>; Hussein AlyAmr Ahmed <[email-masked]<mailto:[email-masked]>>; Amrutha Mandavalli <[email-masked]<mailto:[email-masked]>>; Vinay Aggarwal <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD damage item no response - 4712314388

++ Vinay

Hi team,

Mr Vinay is top most level of escalation in qatar.

Regards,
Shubham Chintalwar
+974 77963576

From: Malek Al. Hosan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 20, 2023 8:06 AM
To: Hussein AlyAmr Ahmed <[email-masked]<mailto:[email-masked]>>; Amrutha Mandavalli <[email-masked]<mailto:[email-masked]>>; Shubham Chintalwar <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: WWD damage item no response - 4712314388

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Dear All.

The customer want maintenance for the WWD items, this issue was escalated since 16 days and we did not receive any update and no CRM was raised for this issue.
Please let us know if there is any update on Qatar escalation matrix or any update in the process.

Freshdesk ticket: 5659647
Order: 4712314388

Regards.
Malek.
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