Subject: RE: Power Maintenance Activity on Wednesday, 15th Feb 09:00 PM to 16th Feb 04:00 PM GST
From: Murtaza Kutiyanawala <[email-masked]>
To: syed.ataullah <[email-masked]>, Nada Hattar <[email-masked]>
Cc: farah.badawi <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Ahmed Faraz <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Wed, 15 Feb 2023 12:53:12 +0000

Hi Syed / Nada,

As per the attached email from IT Citrix will also be affected.

The phone lines will also be down so as discussed with Nada for voice just schedule 2 agents in the morning shift and in the afternoon till day end, we can have like 5 to 7 approx agents.

If at all the phone lines are up and Citrix is down, please ask the agent to inform the customers that our systems are down for upgrade, sorry for the inconvenience request you to call back after 4PM UAE time.

LSM – also u can have minimum staffing for tomorrow until afternoon and then increase the count till evening.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, February 14, 2023 1:33 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Ahmed Faraz <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: Re: Power Maintenance Activity on Wednesday, 15th Feb 09:00 PM to 16th Feb 04:00 PM GST

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza.

Thanks for update. shared with team.

Syed

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "syed.ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "farah.badawi" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Ahmed Faraz" <[email-masked]<mailto:[email-masked]>>, "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "Sameer Sadiq" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 14, 2023 2:49:35 PM
Subject: Power Maintenance Activity on Wednesday, 15th Feb 09:00 PM to 16th Feb 04:00 PM GST

Hi Nada,

We have a Power Maintenance Activity on Wednesday, 15th Feb 09:00 PM to 16th Feb 04:00 PM GST and GDMS / GCRM and other applications will be down hence there will be no deliveries on the 16th Feb.

We have postponed all the deliveries for the 19th Feb which is a Sunday, so we will need all CTD agents to work on 19th and take an off on the 16th Feb. the D-2 file will be shared on the 17th Feb for confirming the deliveries on the 19th Feb.

@Team LSM – this is just FYI no changes for you guys.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

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Subject: RE: Power Maintenance Activity from Wednesday 15th Feb, 09:00 PM GST to Thursday 16th Feb 2023 02:00 PM GST.- Reminder
From: Central IT Helpdesk <[email-masked]>
To: Central IT Helpdesk <[email-masked]>
Date: Wed, 15 Feb 2023 09:31:16 +0000

Hello All,

Please note our below power maintenance activity is on schedule, all preparatory activity has been completed and we will start the maintenance as planned.

During the maintenance window users will not be able to access below Services:

SR.No

Business Service

Impact Start Date

Time(GST)

Impact End Date

Time(GST)

Impact Location

1

OFIN System

15-Feb-23

09:00PM

16-Feb-23

01:00PM

All Territory

2

GCRM Apps

15-Feb-23

09:00PM

16-Feb-23

01:00PM

All Territory

3

HC Petty cash

15-Feb-23

09:00PM

16-Feb-23

02:00PM

All Territory

4

Citrix

15-Feb-23

09:00PM

16-Feb-23

02:00PM

All Territory

5

Homecenter/Homebox Call Center

15-Feb-23

10:00PM

16-Feb-23

12:00PM

UAE

6

Data SyncUP delay between HCM and EBS

15-Feb-23

11: 00PM

16-Feb-23

2:00 PM

All Territory

7

UAE WMS(Retail & Ecom)

15-Feb-23

11:00PM

16-Feb-23

12:00PM

UAE

8

E-Fulfill Ops/Conloc Reports

15-Feb-23

11:00PM

16-Feb-23

12:00PM

All Territory

9

Supply Chain Portal

15-Feb-23

11:00PM

16-Feb-23

12:00PM

All Territory

10

MDC Ops, Tour Planning and Item Dimension

15-Feb-23

11:00PM

16-Feb-23

12:00PM

MegaDC

11

EMAX WH Operations

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

12

Sales Metrics / Footfall Data in Sahla Store would be impacted

15-Feb-23

11:00PM

16-Feb-23

2:00PM

All Territory

13

HC & HB Label Printing

15-Feb-23

11:00PM

16-Feb-23

02:00PM

UAE

14

VIVA Online orders

15-Feb-23

11:00PM

16-Feb-23

12:00PM

UAE

15

Footfall

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

16

Happiness Wifi

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

17

PLM

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

18

IT Service Desk Toll Free number

15-Feb-23

11:00PM

16-Feb-23

02:00PM

UAE

19

Sahla Store

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

20

Sahla BOT

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

21

Forcepoint VPN

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

22

ER Reports

15-Feb-23

T-1

16-Feb-23

T-2

All Territory

Note:

*       Logistics team to plan the WH operation and store replenishment in UAE.
*       Stock count and cycle count should not be planned for this date.
*       Promotions starting on 16th Feb need to be uploaded before 2:00PM GST on 15th Feb.
*       On 16th Feb T-2 data will be available in ER,Parx and Qlik reports. T- 1 data will be available on 17th Feb.

Thanks & Regards,

Landmark Digital

From: Central IT Helpdesk
Sent: Tuesday, February 14, 2023 3:14 PM
To: Central IT Helpdesk <[email-masked]>
Subject: RE: Power Maintenance Activity from Wednesday 15th Feb, 09:00 PM GST to Thursday 16th Feb 2023 02:00 PM GST.

Hello All,

As a preparation to the below planned activity we are routing all Microsoft authentication services to DR for seamless user connectivity.

The switch over will happen between 8.00 AM to 8.30 AM GST on 15th Feb 2023

During the switchover users may experience intermittent connectivity issues while logging in to Microsoft Services (Mail/MS Teams/SharePoint/Sahla Services etc)

Thanks & Regards,

Landmark Digital

From: Central IT Helpdesk
Sent: Monday, February 13, 2023, 3:36 PM
To: Central IT Helpdesk <[email-masked]<mailto:[email-masked]>>
Subject: Power Maintenance Activity from Wednesday 15th Feb, 09:00 PM GST to Thursday 16th Feb 2023 02:00 PM GST.
Importance: High

Hello All,

We are carrying out Power Maintenance activity at UAE JA Datacenter, from Wednesday 15th Feb, 09:00 PM GST to Thursday 16th Feb 2023 02:00 PM GST.

During the maintenance window users will not be able to access below Services:

SR.No

Business Service

Impact Start Date

Time(GST)

Impact End Date

Time(GST)

Impact Location

1

OFIN System

15-Feb-23

09:00PM

16-Feb-23

01:00PM

All Territory

2

GCRM Apps

15-Feb-23

09:00PM

16-Feb-23

01:00PM

All Territory

3

HC Petty cash

15-Feb-23

09:00PM

16-Feb-23

02:00PM

All Territory

4

Citrix

15-Feb-23

09:00PM

16-Feb-23

02:00PM

All Territory

5

Homecenter/Homebox Call Center

15-Feb-23

10:00PM

16-Feb-23

12:00PM

UAE

6

Data SyncUP delay between HCM and EBS

15-Feb-23

11: 00PM

16-Feb-23

2:00 PM

All Territory

7

UAE WMS(Retail & Ecom)

15-Feb-23

11:00PM

16-Feb-23

12:00PM

UAE

8

E-Fulfill Ops/Conloc Reports

15-Feb-23

11:00PM

16-Feb-23

12:00PM

All Territory

9

Supply Chain Portal

15-Feb-23

11:00PM

16-Feb-23

12:00PM

All Territory

10

MDC Ops, Tour Planning and Item Dimension

15-Feb-23

11:00PM

16-Feb-23

12:00PM

MegaDC

11

EMAX WH Operations

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

12

Sales Metrics / Footfall Data in Sahla Store would be impacted

15-Feb-23

11:00PM

16-Feb-23

2:00PM

All Territory

13

HC & HB Label Printing

15-Feb-23

11:00PM

16-Feb-23

02:00PM

UAE

14

VIVA Online orders

15-Feb-23

11:00PM

16-Feb-23

12:00PM

UAE

15

Footfall

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

16

Happiness Wifi

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

17

PLM

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

18

IT Service Desk Toll Free number

15-Feb-23

11:00PM

16-Feb-23

02:00PM

UAE

19

Sahla Store

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

20

Sahla BOT

15-Feb-23

11:00PM

16-Feb-23

02:00PM

All Territory

21

Forcepoint VPN

15-Feb-23

11:00PM

16-Feb-23

10:00AM

UAE

22

ER Reports

15-Feb-23

T-1

16-Feb-23

T-2

All Territory

Note:

*       Logistics team to plan the WH operation and store replenishment in UAE.
*       Stock count and cycle count should not be planned for this particular date.
*       Promotions starting on 16th Feb need to be uploaded before 2:00PM GST on 15th Feb.
*       On 16th Feb T-2 data will be available in ER,Parx and Qlik reports. T- 1 data will be available on 17th Feb.

Thanks & Regards,

Landmark Digital

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