Subject: RE: Escalation Matrix for Market Place order and WH orders
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Taima Zeid <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, farah.badawi <[email-masked]>, Sabry Yousef <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 14 Feb 2023 12:07:22 +0000

Hi Team,

Please make the changes accordingly in Store Details for Silicon Oasis

@Nada Hattar<mailto:[email-masked]> - Thank you highlighting

29072
Silicon Oasis
SILICON CENTRAL MALL - DUBAI
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
Manager - [email-masked]<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, February 14, 2023 11:53 AM
To: Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Taima Zeid <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>; farah.badawi <[email-masked]>; Sabry Yousef <[email-masked]>; Deeksha <[email-masked]>; [email-masked]
Subject: Escalation Matrix for Market Place order and WH orders

Hi Team,

Please find the escalation matrix for Marketplace/VSI orders and for WH orders.

Please ask all the agents to follow up with Marketplace/VSI orders and for and WH orders separately.

Also find attachment updated list of 13 stores, New Manager Wise

For Marketplace/VSI orders please find below the escalation matrix.
Marketplace/VSI Orders

Escalation 1
Adil Khan
[email-masked]<mailto:[email-masked]>
NA
Khiara Traders
Level 2 - also keep in CC
Pradeep Kumar
[email-masked]<mailto:[email-masked]>
>24 Hours
Fissman
Ravi Sankar Podiyattillam
[email-masked]<mailto:[email-masked]>
Brightline Trading
Debesh Datta
[email-masked]<mailto:[email-masked]>
Level 3
Nitin Agarwal
[email-masked]<mailto:[email-masked]>
>48 Hours
Level 4
Debayan Sarkar
[email-masked]<mailto:[email-masked]>
>72 Hours

For warehouse order please find below the escalation matrix.
WH Orders
Escalation 1
Vaishak Piriyarath
[email-masked]<mailto:[email-masked]>
NA
Level 2 - also keep in CC
Ramesh Veluchamy
[email-masked]<mailto:[email-masked]>
>24 Hours
Level 3
Shiraj Qureshi
[email-masked]<mailto:[email-masked]>
>48 Hours
Level 4
Tamal Guha
[email-masked]<mailto:[email-masked]>
>72 Hours

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com