Subject: Support required on escalations from CS Team - LMG OLM
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Deeksha <[email-masked]>, Sanaa.Hammad <[email-masked]>, Taima Zeid <[email-masked]>, farah.badawi <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 13 Feb 2023 08:24:23 +0000

Hi Samer/Syed/Malek/Amir,

As discussed, please fill the AWB number in all the FD ticket that gets created for collection/pickup/delivery/POD.

Please let all the agents follow this without fail.

Ticket ID
Agent
Group
Order ID
Complaints
Reason Category
AWB Number
5680161
Samer. aburamadan
Home Box UAE Back Office
9413490648
Late Collection (Returns)
Late Collection (Returns)

5681877
Ali hazzaa
HB-LSM-Followup
9413021949
Late C&C
Late C&C

5696483
Samer. aburamadan
Home Box UAE Back Office
9595462252
Undelivered Order/POD Request
Late Delivery

5698583
Samer. aburamadan
Home Box UAE Back Office
9411493842
Refund Complaint
Late Delivery

5700260
Laith Almohamd
HomeBox UAE
123
Late Delivery
Late Delivery

5700790
Samer. aburamadan
Home Box UAE Back Office
9414180807
Late Delivery
Late Delivery

5701655
Samer. aburamadan
Home Box UAE Back Office
9413617152
Late Delivery
Late Delivery

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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Subject: RE: Support required on escalations from CS Team - LMG OLM
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>
Cc: OLM DXB <[email-masked]>, Peter Dsouza <[email-masked]>, Ashish Karini <[email-masked]>, Thamilalagan M <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Mohamed Yassin <[email-masked]>, HCUAECCC <[email-masked]>, Escalations Dxbteam <[email-masked]>, farah.badawi <[email-masked]>, HomeBox Customercare UAE <
Date: Tue, 7 Feb 2023 11:44:39 +0000

Hi Team,

Please go through the below email and adhere to what is mentioned.

We will put AWB on all the ticket as mandatory (Primary and Child ticket) that gets created in Fresh Desk for collection/pickup/delivery.

Feel free to approach if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ashish Karini <[email-masked]>
Sent: Tuesday, February 7, 2023 3:22 PM
To: Thamilalagan M <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Anslem Misquitta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Mohamed Yassin <[email-masked]>; HCUAECCC <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: OLM DXB <[email-masked]>; Peter Dsouza <[email-masked]>
Subject: RE: Support required on escalations from CS Team - LMG OLM

++

Regards

Ashish Kumar Karini

Manager – Ecommerce Operations(Lastmile UAE)

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 7, 2023 3:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Support required on escalations from CS Team - LMG OLM

Hi All,

    As a team, we are working on escalations closure and reduction of bad experience to the customers.

In meanwhile, we’re facing the issue that many of the tickets are raised without mentioning AWB numbers.

@Jessie Caparas<mailto:[email-masked]> as we discussed, kindly help us on this.

Regards,

Thamil

OLM-UAE

+971-542454482