Subject: RE: [#5654890] - Late C&C / 9412335126
From: Anslem Misquitta <[email-masked]>
To: Homebox LIWA SM <[email-masked]>, Hb Liwa Ma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>, Adil Khan <[email-masked]>, Naseem Ahmad <[email-masked]>, Manjit Gurung <[email-masked]>, Home Box <[email-masked]>, Sanjeeb Das <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Debayan Sarkar <[email-masked]>, Debesh Datta <[email-masked]>, Ashick Ali <
Date: Mon, 13 Feb 2023 07:40:00 +0000

Hi Liwa Store,

Can we have a conformation from your end if the items are been collected by customer as POD is shared by the team saying it has been handed over to the store.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Adil Khan <[email-masked]>
Sent: Saturday, February 4, 2023 1:36 PM
To: Home Box <[email-masked]>
Cc: Homebox LIWA SM <[email-masked]>; Hb Liwa Ma <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>; Naseem Ahmad <[email-masked]>; Manjit Gurung <[email-masked]>
Subject: RE: [#5654890] - Late C&C / 9412335126

Dear @Home Box<mailto:[email-masked]>,

PFA POD.

Thanks & Regards
Adil Khan
Landmark | MFC Operations – UAE |
P.O. Box 17155 | Dubai, United Arab Emirates |
Mobile : +97150 8501638 |+971566035863
E-mail: |www.landmarkgroup.com |

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 4, 2023 1:20 PM
To: Adil Khan <[email-masked]<mailto:[email-masked]>>
Cc: Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5654890] - Late C&C / 9412335126

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Adil,

Click & Collect Order Delay

Order Number: 9412335126
Tracking: 941233512699990001
Order Date: Jan 28, 2023
Store Code: 29004

Missing item :
Fissman Borosilicate Glass Oil and Vinegar Bottle - 450 ml - 165171752
Fissman Borosilicate Glass Teapot - 950 ml - 165171727

The mentioned items were not shipped and the Store team confirmed that (WH allocated item still not shipped to the store. )
Cx requesting is requesting that the remaining 2 item to be delivered to his home

Kindly check and assist.

Thanks & Regards,
Ali
On Sat, 4 Feb at 1:11 PM , Vaishak Piriyarath <[email-masked]<mailto:[email-masked]>> wrote:
Dear @Home Box<mailto:[email-masked]>,

The mentioned items are VSI item, therefore please get in touch with @Adil Khan<mailto:[email-masked]>.

Thanks & Regards,
Vaishak.Palli Piriyarath
Ph: +971503579313

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 February 2023 1:03 AM
To: Vaishak Piriyarath <[email-masked]<mailto:[email-masked]>>
Cc: Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5654890] - Late C&C / 9412335126

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation Level 1, Reminder,

Hi Vaishak,

Click & Collect Order Delay

Order Number: 9412335126
Tracking: 941233512699990001
Order Date: Jan 28, 2023
Store Code: 29004

Missing item :
Fissman Borosilicate Glass Oil and Vinegar Bottle - 450 ml & 165171752
Fissman Borosilicate Glass Teapot - 950 ml & 165171727

The mentioned items were not shipped and the Store team confirmed that (WH allocated item still not shipped to the store. )
Cx requesting , the rest item to be delivered to his home

Kindly check and assist.

Thanks & Regards,
Aws
On Thu, 2 Feb at 8:41 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5654890<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654890> raised by idrees ([email-masked]<mailto:[email-masked]>).

Hi Mr, Vaishak,

Click & Collect Order Delay

Order Number: 9412335126
Tracking: 941233512699990001
Order Date: Jan 28, 2023
Store Code: 29004
Missing item : Fissman Borosilicate Glass Oil and Vinegar Bottle - 450 ml & 165171752
                          Fissman Borosilicate Glass Teapot - 950 ml & 165171727

 Consignment not created for two items , Store team confirmed that (WH allocated item still not shipped to the store. )
Cx requesting , the rest item to be delivered to his home
[Image removed by sender.]
Kindly check and assist.

Thanks & Regards,
Laith
On Thu, 2 Feb at 7:18 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
idrees
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Hi
06:44 PM, 02nd Feb
Hannah UAE HB
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Hello, welcome to HomeBox!👋 I am Hannah, your support Bot.
مرحبا، شكراً للتواصل مع هوم بوكس! 👋، أنا هانا، بوت الدعم الخاص بك
06:44 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
06:44 PM, 02nd Feb
idrees
[Image removed by sender.]
1
06:44 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
✍️ Please enter your name
06:44 PM, 02nd Feb
idrees
[Image removed by sender.]
Idrees
06:44 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Hello, what can we help you with today? 💁🏻

1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option.

Example Please reply only "3" to check order or delivery status.

At anytime during the conversation if you wish to come back to main menu, please reply "/0".
06:44 PM, 02nd Feb
idrees
[Image removed by sender.]
3
06:44 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.

If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678
06:44 PM, 02nd Feb
idrees
[Image removed by sender.]
9412335126
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Please share with us your email address.
06:45 PM, 02nd Feb
idrees
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Thank you, please now reply with single digit that corresponds to your question:

1. When will I get my Order?
2. Change the Delivery Date for my Order
3. Change my Delivery Address
4. Update alternate phone number for delivery
5. Question about Assembly of my furniture order
6. Complaint about Delivery of my order
7. I have another question about Delivery of my order

Please only reply with a single digit. Example reply "1" to check the status of your order
06:45 PM, 02nd Feb
idrees
[Image removed by sender.]
1
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.

For non furniture items deliveries take 3-5 working days.

Our delivery partner will call you before arriving for delivery
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
For us to investigate your issue further, we would require more information from you
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Please describe your question in 1 message. Please try to include as many details as possible in one message.
06:45 PM, 02nd Feb
idrees
[Image removed by sender.]
I just received partial delivery
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.
06:45 PM, 02nd Feb
idrees
[Image removed by sender.]
1
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.
06:45 PM, 02nd Feb
Hannah UAE HB
[Image removed by sender.]
Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.
06:45 PM, 02nd Feb
idrees
[Image removed by sender.]
I just got handed my order and the sms and email states I have collected 5 of 7 items. The person giving me the items has not informed me of this that 2 items remain. Can you please confirm on this
06:46 PM, 02nd Feb
Laith
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Hello, my name is Laith , Please give me a few moments while I review and process your request. I will get back shortly.
06:46 PM, 02nd Feb
idrees
[Image removed by sender.]
?
06:49 PM, 02nd Feb
Laith
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kindly confirm , which items you did not collected
06:51 PM, 02nd Feb
idrees
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I have not opened the package
06:51 PM, 02nd Feb
idrees
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[Image removed by sender.]
06:51 PM, 02nd Feb
idrees
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But I believe its this.
06:51 PM, 02nd Feb
idrees
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I'm still in ur store
06:52 PM, 02nd Feb
idrees
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The person does not have any more boxes in his picking list under this order number
06:52 PM, 02nd Feb
idrees
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...
06:54 PM, 02nd Feb
idrees
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Can I have an update?
06:54 PM, 02nd Feb
Laith
[Image removed by sender.]
I do apologise for any inconvenience caused. as per your order , those items include
06:56 PM, 02nd Feb
Laith
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please confirm with store about those items
06:56 PM, 02nd Feb
idrees
[Image removed by sender.]
What do I confirm
06:57 PM, 02nd Feb
idrees
[Image removed by sender.]
They told me it's not there
06:57 PM, 02nd Feb
idrees
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👆🏻👆🏻
06:58 PM, 02nd Feb
idrees
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This means my full order should have been ready
06:58 PM, 02nd Feb
idrees
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Are u there?
07:00 PM, 02nd Feb
Laith
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I absolutely apologise for this situation. I will raise your complaint to the concerned team and will update you via email as soon as possible
07:01 PM, 02nd Feb
idrees
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So you need to deliver the rest to me becuase I got confirmation that my order is ready
07:03 PM, 02nd Feb
Laith
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I do apologise for any inconvenience caused. I will raise your request to the concerned team and will update you via email as soon as possible
07:05 PM, 02nd Feb
idrees
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Pls arrange for home delivery for this
07:08 PM, 02nd Feb
idrees
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Sicne ur team wasted my time
07:08 PM, 02nd Feb
Laith
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I will escalate for that , Thanks for patience
07:09 PM, 02nd Feb
Laith
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Is there anything else I can assist you with today?
07:11 PM, 02nd Feb
idrees
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Please share with me a ticket reference number for the complaint
07:13 PM, 02nd Feb
Laith
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Dear Idress , your complaint number is 5654890
07:14 PM, 02nd Feb
idrees
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Thanks
07:15 PM, 02nd Feb
idrees
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Nothing else
07:15 PM, 02nd Feb
Laith
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Is there anything else I can assist you with today?
07:15 PM, 02nd Feb
Laith
[Image removed by sender.]
It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!
07:18 PM, 02nd Feb
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/706595303303984>

5654890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5654890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com