Subject: Re: Support required on escalations from CS Team - LMG OLM
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Samer Aburamadan <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, olm dxb <[email-masked]>, peter dsouza <[email-masked]>, Ashish Karini <[email-masked]>, Thamilalagan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Moha
Date: Tue, 7 Feb 2023 23:24:57 -0700 (MST)

Hi Anslem. 

Noted with thanks. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Samer Aburamadan" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Taima Zeid" <[email-masked]>, "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "olm dxb" <[email-masked]>, "peter dsouza" <[email-masked]>, "Ashish Karini" <[email-masked]>, "Thamilalagan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Mohamed Yassin" <[email-masked]>, "HCUAECCC" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "farah.badawi" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, February 7, 2023 5:14:39 PM 
Subject: RE: Support required on escalations from CS Team - LMG OLM 

Hi Team, 

Please go through the below email and adhere to what is mentioned. 

We will put AWB on all the ticket as mandatory (Primary and Child ticket) that gets created in Fresh Desk for collection/pickup/delivery. 

Feel free to approach if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Ashish Karini <[email-masked]> 
Sent: Tuesday, February 7, 2023 3:22 PM 
To: Thamilalagan M <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Anslem Misquitta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Mohamed Yassin <[email-masked]>; HCUAECCC <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: OLM DXB <[email-masked]>; Peter Dsouza <[email-masked]> 
Subject: RE: Support required on escalations from CS Team - LMG OLM 

++ 

Regards 

Ashish Kumar Karini 

Manager – Ecommerce Operations(Lastmile UAE) 

From: Thamilalagan M < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 7, 2023 3:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: OLM DXB < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Support required on escalations from CS Team - LMG OLM 

Hi All, 

As a team, we are working on escalations closure and reduction of bad experience to the customers. 

In meanwhile, we’re facing the issue that many of the tickets are raised without mentioning AWB numbers. 

[ mailto:[email-masked] | @Jessie Caparas ] as we discussed, kindly help us on this. 

Regards, 

Thamil 

OLM-UAE 

+971-542454482 

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