Subject: Re: Customer Pullout Sofa for Repair
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: anslem misquitta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, Nada Hattar <[email-masked]>, Syed Ataullah <[email-masked]>, Malek <[email-masked]>, Taima Zeid <[email-masked]>, "farah.badawi" <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Raja Ramachandran <[email-masked]>
Date: Sat, 4 Feb 2023 06:46:48 -0700 (MST)

Hi Anslem, 

Thanks for the update, Shared with team. 

Regards 
Amir Aziz 

From: "anslem misquitta" <[email-masked]> 
To: "[email-masked]" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir.aziz" <[email-masked]> 
Cc: "Taima Zeid" <[email-masked]>, "farah.badawi" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Raja Ramachandran" <[email-masked]> 
Sent: Saturday, February 4, 2023 7:11:11 PM 
Subject: FW: Customer Pullout Sofa for Repair 

FYI TO ALL – Please share this with agents till further communication from warehouse till then we will follow this. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta 
Sent: Saturday, February 4, 2023 4:14 PM 
To: samer aburamadan <[email-masked]>; Sanaa Hammad <[email-masked]>; Nada Hattar <[email-masked]>; [email-masked]; Malek <[email-masked]>; [email-masked]; Taima Zeid <[email-masked]>; Gopinath Janakiraman <[email-masked]>; Tanveer Haque <[email-masked]> 
Cc: HB Workshop1 <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>; crys_hb <[email-masked]>; Anton Dilshan <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Ahmed Zoher <[email-masked]>; Anunay Sharma <[email-masked]>; Sameer Sadiq <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Shiraj Qureshi <[email-masked]>; Tamal Guha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yunis Fakrudeen <[email-masked]>; farah.badawi <[email-masked]>; Raja Ramachandran <[email-masked]>; Yunis Fakrudeen <[email-masked]> 
Subject: RE: Customer Pullout Sofa for Repair 

Hi Team, 

We have an update regarding pull out for sofa’s (For New Complains Only) 

Please read the below email carefully and update the same to all the customers (this is applicable only for sofa repair/fixing) 

For any current complains/old complain which is already raised for sofa and are pending in workshop for repair may be delayed , incase customer call/chat/email please let them know that sofa may get delivered on or before the 11 th of February. 

[ mailto:[email-masked] | @Tanveer Haque ] – Please try and manage the SLA for the pending sofa’s in WS for repair so we can finish the backlog as soon as possible with delivery. 

[ mailto:[email-masked] | @Gopinath Janakiraman ] – Please manage delivery as soon as possible for the pending sofas as so as its ready in WS. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Shiraj Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 3, 2023 8:07 PM 
To: Tamal Guha < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] >; Tanveer Haque < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB Workshop1 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Faraz < [ mailto:[email-masked] | [email-masked] ] >; crys_hb < [ mailto:[email-masked] | [email-masked] ] >; Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Abdul Hameed Rasheed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Gopinath Janakiraman < [ mailto:[email-masked] | [email-masked] ] >; Anunay Sharma < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Pullout Sofa for Repair 

Hello Murtaza, 

As per our discussion, Please do not deny any CRM for customer sofa issue. 

However, kindly inform customer that pull out will be done after 6 days of CRM logged and repair will take next 6 working days. 

Hence customer have a clear communication on lead time and repair date. 

Meanwhile we shall get the pending Sofa repaired ASAP, so that lead time is back to normal SLA. 

Appreciate your support 

Thanks 

Shiraj 

From: Tamal Guha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 February 2023 3:41 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] >; Tanveer Haque < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shiraj Qureshi < [ mailto:[email-masked] | [email-masked] ] >; HB Workshop1 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Faraz < [ mailto:[email-masked] | [email-masked] ] >; crys_hb < [ mailto:[email-masked] | [email-masked] ] >; Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Abdul Hameed Rasheed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Gopinath Janakiraman < [ mailto:[email-masked] | [email-masked] ] >; Anunay Sharma < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer Pullout Sofa for Repair 

Hi Murtaza, 

Will look into this and come back. 

Tanks & Regards, 

Tamal Guha 

Territory Logistics Manager – Home Box UAE 

M: +971-528491122 

Get [ https://aka.ms/AAb9ysg | Outlook for Android ] 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 3, 2023 2:36:08 PM 
To: Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] >; Tanveer Haque < [ mailto:[email-masked] | [email-masked] ] >; Tamal Guha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shiraj Qureshi < [ mailto:[email-masked] | [email-masked] ] >; HB Workshop1 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Faraz < [ mailto:[email-masked] | [email-masked] ] >; crys_hb < [ mailto:[email-masked] | [email-masked] ] >; Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Abdul Hameed Rasheed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Gopinath Janakiraman < [ mailto:[email-masked] | [email-masked] ] >; Anunay Sharma < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Pullout Sofa for Repair 

HI Yunis, 

We cannot inform the customer that we will not be able to raise any CRM for sofa, if customers are calling to register the complaint, we will have to do it on the CRM. 

[ mailto:[email-masked] | @Tamal
 Guha ] – request you to check and get the repair process fast cycled, there are sofas showing 10 days + as well. 

[ mailto:[email-masked] | @Tanveer
 Haque ] – please update with the delivery dates for the attached. 

	

Pullout for repair aging detail as on 3rd Feb 

Workshop remarks 	

0-2 Dats 	

3-4 Days 	

5-6 Days 	

7-8 Days 	

10 & Above 	

Grand Total 

Delivered today 	

1 	

1 	

1 	

3 

NON-Repair declared 	

2 	

	

2 	

4 

Pending with Workshop 	

4 	

3 	

4 	

3 	

2 	

16 

Rectification complete - need to schedule 	

	

	

2 	

2 

Grand Total 	

7 	

3 	

5 	

4 	

6 	

25 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 3, 2023 11:10 AM 
To: Tanveer Haque < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Gopinath Janakiraman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shiraj Qureshi < [ mailto:[email-masked] | [email-masked] ] >; HB Workshop1 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Faraz < [ mailto:[email-masked] | [email-masked] ] >; crys_hb < [ mailto:[email-masked] | [email-masked] ] >; Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Abdul Hameed Rasheed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Pullout Sofa for Repair 

[ mailto:[email-masked] | @Murtaza Kutiyanawala ] Please refer the below mail and we will not arrange for pull out any repair sofas from customer till 9 th Feb, kindly inform to crstal team the same. 

Regards, 

Yunis 

0501001695 

0502885119 

From: Tanveer Haque < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 1, 2023 6:03 PM 
To: Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shiraj Qureshi < [ mailto:[email-masked] | [email-masked] ] >; HB Workshop1 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Faraz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Pullout Sofa for Repair 

Dear Team, 

We have total 22 sofas in hand which we need to complete before we can receive the next slot of cx sofas for repair to maintain FIFO. 

Hence, requesting to not move ahead with any pullout for repair for the next 1 week i.e. ( till 9 th Jan). 

Regards, 

	

Tanveer Haque 

MANAGEMENT TRAINEE 

HAPPINESS Every where 

M : +971 509445260 

E : [ mailto:[email-masked] | [email-masked] ] 

DWC Landmark Group 

Al-Makhtoom Airport 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0 | www.homeboxstores.com ] 

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