Subject: RE: Customer Pullout Sofa for Repair
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Taima Zeid <[email-masked]>, Gopinath Janakiraman <[email-masked]>, Tanveer Haque <[email-masked]>
Cc: HB Workshop1 <[email-masked]>, Ramesh Veluchamy <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>, crys_hb <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>, Ahmed Zoher <[email-masked]>, Anunay Sharma <[email-masked]>, Sameer Sadiq <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Shiraj Qureshi <[email-masked]>, Tam
Date: Sat, 4 Feb 2023 12:13:40 +0000

Hi Team,

We have an update regarding pull out for sofa’s (For New Complains Only)

Please read the below email carefully and update the same to all the customers (this is applicable only for sofa repair/fixing)

For any current complains/old complain which is already raised for sofa and are pending in workshop for repair may be delayed, incase customer call/chat/email please let them know that sofa may get delivered on or before the 11th of February.

@Tanveer Haque<mailto:[email-masked]> – Please try and manage the SLA for the pending sofa’s in WS for repair so we can finish the backlog as soon as possible with delivery.

@Gopinath Janakiraman<mailto:[email-masked]> – Please manage delivery as soon as possible for the pending sofas as so as its ready in WS.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Shiraj Qureshi <[email-masked]>
Sent: Friday, February 3, 2023 8:07 PM
To: Tamal Guha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Tanveer Haque <[email-masked]>
Cc: HB Workshop1 <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>; crys_hb <[email-masked]>; Anton Dilshan <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Ahmed Zoher <[email-masked]>; Gopinath Janakiraman <[email-masked]>; Anunay Sharma <[email-masked]>; Sameer Sadiq <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Customer Pullout Sofa for Repair

Hello Murtaza,

As per our discussion, Please do not deny any CRM for customer sofa issue.
However, kindly inform customer that pull out will be done after 6 days of CRM logged and repair will take next 6 working days.
Hence customer have a clear communication on lead time and repair date.

Meanwhile we shall get the pending Sofa repaired ASAP, so that lead time is back to normal SLA.

Appreciate your support

Thanks
Shiraj

From: Tamal Guha <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 February 2023 3:41 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Tanveer Haque <[email-masked]<mailto:[email-masked]>>
Cc: Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; HB Workshop1 <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Anunay Sharma <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer Pullout Sofa for Repair

Hi Murtaza,

Will look into this and come back.

Tanks & Regards,

Tamal Guha

Territory Logistics Manager – Home Box UAE

M: +971-528491122

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 3, 2023 2:36:08 PM
To: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Tanveer Haque <[email-masked]<mailto:[email-masked]>>; Tamal Guha <[email-masked]<mailto:[email-masked]>>
Cc: Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; HB Workshop1 <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Anunay Sharma <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Pullout Sofa for Repair

HI Yunis,

We cannot inform the customer that we will not be able to raise any CRM for sofa, if customers are calling to register the complaint, we will have to do it on the CRM.

@Tamal Guha<mailto:[email-masked]> – request you to check and get the repair process fast cycled, there are sofas showing 10 days + as well.

@Tanveer Haque<mailto:[email-masked]> – please update with the delivery dates for the attached.

Pullout for repair aging detail as on 3rd Feb

Workshop remarks

0-2 Dats

3-4 Days

5-6 Days

7-8 Days

10 & Above

Grand Total

Delivered today

1

1

1

3

NON-Repair declared

2

2

4

Pending with Workshop

4

3

4

3

2

16

Rectification complete - need to schedule

2

2

Grand Total

7

3

5

4

6

25

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 3, 2023 11:10 AM
To: Tanveer Haque <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>
Cc: Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; HB Workshop1 <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Pullout Sofa for Repair

@Murtaza Kutiyanawala<mailto:[email-masked]> Please refer the below mail and we will not arrange for pull out any repair sofas from customer till 9th Feb, kindly inform to crstal team the same.

Regards,

Yunis

0501001695

0502885119

From: Tanveer Haque <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 1, 2023 6:03 PM
To: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; HB Workshop1 <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>
Subject: Customer Pullout Sofa for Repair

Dear Team,

We have total 22 sofas in hand which we need to complete before we can receive the next slot of cx sofas for repair to maintain FIFO.

Hence, requesting to not move ahead with any pullout for repair for the next 1 week i.e. ( till 9th Jan).

Regards,

[A close up of a sign  Description automatically generated]

Tanveer Haque

MANAGEMENT TRAINEE

HAPPINESS Every where

M  :  +971 509445260

E   :  [email-masked]<mailto:[email-masked]>

DWC Landmark Group

Al-Makhtoom Airport

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

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