Subject: RE: [#5522988] - Damaged sofa - 29020605429020220522
From: Anslem Misquitta <[email-masked]>
To: HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>, Tanveer Haque <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Sabry Yousef <[email-masked]>, samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Nada Hattar <[email-masked]>
Date: Thu, 2 Feb 2023 07:01:31 +0000

Hi Tanveer,

Can we have an update on the below CRM as the sofa is repaired many times but there is no update mentioned in CRM from work shop.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
4552684
1/24/2023 1:21:40 PM
29020605429020220522
Arsalan Khan
0525150753
Complaints
refer crm#4544503, Emotion Armless Chair pullout done for repair. need to deliver from workshop. Inspection team: Navpreet.
OPN
103152
More<javascript:openpopup('4552684','AE')>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, January 17, 2023 5:49 PM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Sabry Yousef <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#5522988] - Damaged sofa - 29020605429020220522

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Hi Team,

Damaged WWD

Dear Customer is not happy with the refixing saying that the sofa is not looking good and still not in same level with others.and he want to return the sofas.

Order No: 29020605429020220522
Order Date: 22-May-2022
Records Saved Successfully!!! Call ID - 4534716

Problem Statement: 4478719 - as per the inspection report Emotion Armless Chair spring making noise. already been repaired once. still customer facing the issue .

Thanks & Regards,
Ali Hazzaa
On Tue, 3 Jan at 10:49 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Damaged WWD

Order No: 29020605429020220522
Order Date: 22-May-2022
SRM ID :4492745

Problem Statement: 4478719 - as per the inspection report Emotion Armless Chair spring making noise. already been repaired once. still customer facing the issue kindly arrange the inspection.

Thanks & Regards,
Ali
On Mon, 2 Jan at 8:34 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation -1
Hi Sabry & Anslem,

Damaged WWD

Order No: 29020605429020220522
Order Date: 22-May-2022
SRM ID : 4478719

Problem Statement: refer crm#4471201, a per the inspection report Emotion Armless Chair spring making noise. already been repaired once. Please check and advise for further action.

Thanks & Regards,
Ali
On Sat, 31 Dec, 2022 at 5:38 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5522988<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522988> raised by Arsalan ([email-masked]<mailto:[email-masked]>).

Hi Team,

Damaged WWD

Order No: 29020605429020220522
Order Date: 22-May-2022
SRM ID : 4478719

Problem Statement: refer crm#4471201, a per the inspection report Emotion Armless Chair spring making noise. already been repaired once. Please check and advise for further action.
​

Thanks & Regards,
Laith
On Fri, 30 Dec at 2:38 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear
Customer,
Thank
you for reaching out to us.
We
have raised this issue to the concerned team and the team will contact you as soon as possible. Please accept our apologies once again.
We
really appreciate your patience and cooperation with us.
Your friends,
The HomeBox
Support Team

5522988:1125156
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