Subject: WWD Cases Pending
From: Anslem Misquitta <[email-masked]>
To: amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Tue, 31 Jan 2023 13:01:34 +0000

Hi Team,

As discussed, please action and sent back as soon as possible.

Ticket ID
Agent
Group
Created
Days
Ageing
Order ID
HB Chat Type
Reason Category
Where it is stsuck
What action is required by the UAE team
5477387
Samer. aburamadan
Home Box UAE Back Office
12/18/2022
44
+15days
5477387
Complaints
WWD Damaged/Manufacturing Fault

5518943
Sanaa Hammad
Home Box UAE Back Office
12/29/2022
33
+15days
9406957000
Complaints
WWD Damaged/Manufacturing Fault

5522988
Ali hazzaa
HomeBox UAE
12/29/2022
33
+15days
4492745
Complaints
WWD Damaged/Manufacturing Fault

5551898
Jok Kuol
HB-LSM-Followup
1/5/2023
26
+15days
4517742
Complaints
WWD Pending from Workshop

5571849
Sanaa Hammad
Crystel Homebox UAE Team
1/10/2023
21
+15days
5571849
Complaints
WWD Damaged/Manufacturing Fault

5611255
Sanaa Hammad
Home Box UAE Back Office
1/21/2023
10
7-10 days
9408540342
Complaints
Refund Complaint WWD

5620635
Laith Almohamd
HomeBox UAE
1/24/2023
7
7-10 days
9582138308
Complaints
WWD Damaged/Manufacturing Fault

5621398
Sanaa Hammad
Home Box UAE Back Office
1/24/2023
7
7-10 days
9516925811
Complaints
WWD Damaged/Manufacturing Fault

5627031
Laith Almohamd
HB-LSM-Followup
1/25/2023
6
5-6 Days
4557727
Complaints
Wrong item delivered WWD

5629595
Jinana Parveen
HB-LSM-Followup
1/26/2023
5
5-6 Days
9410718734
Complaints
Refund Complaint WWD

5634883
Ali hazzaa
HomeBox UAE
1/28/2023
3
3-4 Days
9594452624
Complaints
WWD Damaged/Manufacturing Fault

5635823
Samer. aburamadan
Crystel Homebox UAE Team
1/28/2023
3
3-4 Days
9404332470
Complaints
Refund Complaint WWD

5637611
Jok Kuol
HB-LSM-Followup
1/29/2023
2
0-2 Day
4565251
Complaints
Refund Complaint WWD

5638627
Jinana Parveen
HB-LSM-Followup
1/29/2023
2
0-2 Day
4566113
Complaints
WWD Pending from Workshop

5638762
Najwa algaisiah
Crystel Homebox UAE Team
1/29/2023
2
0-2 Day
5638762
Complaints
WWD Damaged/Manufacturing Fault

5640321
Hadeel talal Alshukri
Crystel Homebox UAE Team
1/29/2023
2
0-2 Day
9649373259
Complaints
WWD Damaged/Manufacturing Fault

5641344
Jok Kuol
HB-LSM-Followup
1/29/2023
2
0-2 Day
4567705
Complaints
WWD Pending Delivery

5643157
Shahed Khalaf
Crystel Homebox UAE Team
1/30/2023
1
0-2 Day
9412188311
Complaints
WWD Damaged/Manufacturing Fault

5643310
Ali Adil
HB-LSM-Followup
1/30/2023
1
0-2 Day
9411820579
Complaints
Wrong item delivered WWD

5643506
Laith Almohamd
HomeBox UAE
1/30/2023
1
0-2 Day
134243
Complaints
WWD Damaged/Manufacturing Fault

5643826
Bushra alzubi
Crystel Homebox UAE Team
1/30/2023
1
0-2 Day
5643826
Complaints
WWD Damaged/Manufacturing Fault

5644196
Hadeel talal Alshukri
Crystel Homebox UAE Team
1/30/2023
1
0-2 Day
5644196
complaints
WWD Damaged/Manufacturing Fault

5646216
Ali Adil
HB-LSM-Followup
1/31/2023
0
0-2 Day
9632186234
Complaints
WWD Damaged/Manufacturing Fault

5646489
Ali Adil
HB-LSM-Followup
1/31/2023
0
0-2 Day
9410601316
Complaints
WWD Damaged/Manufacturing Fault

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
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