Subject: Re: MOM - 31st January 2023
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Samer Aburamadan <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, AMIR <[email-masked]>, syed ataullah <[email-masked]>, Nada Hattar <[email-masked]>, Taima Zeid <[email-masked]>, Ahmed Zoher <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, Sameer Sadiq <[email-masked]>, "farah.badawi" <
Date: Tue, 31 Jan 2023 05:32:09 -0700 (MST)

Hi Anslem. 

Noted and updated with the team. 

Thanks&Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Samer Aburamadan" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]>, "syed ataullah" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Taima Zeid" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "farah.badawi" <[email-masked]> 
Sent: Tuesday, January 31, 2023 5:42:50 PM 
Subject: MOM - 31st January 2023 

Hi Team, 

Please find the Minutes of Meet dated 31 st of January. 

Fareye username and password issue solved permanently, please pass the below information to all the agents. 

Username : cs_reports1_lmg 

Password : Fareye@123 

    * Missing Item - Every customer that calls/chat/emails us complaining about missing item, we will ask the below fallback questions (please follow the attached email) 

    * Return Items – Every customer that calls/chat/emails us asking to return an item (please follow the attached email) 

    * Refixing time is changed from 3-5 buss day to 5-7 buss days. (Repair from workshop only) 

    * When rejecting a complain and sending emails to customer please mention the T&C link in the email or put T&C screen shot for customer reference or put both. 

Issues that team is highlighted. 

1. Mattress Complain needs to be solved as soon as possible 

2. T&C for MTO mattress has to be mentioned on Homebox website in T&C section. (this will be communicated only once it gets approved) 

3. Need Salah and Huawei Access (LSM) 

4. Google review looks fine 

5. National Day Winner is following up 

Feel free to contact me if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

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