Subject: RE: Please fill the blank and complete the reporting
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>, Taima Zeid <[email-masked]>, Sanaa.Hammad <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>, samer aburamadan <[email-masked]>
Date: Fri, 20 Jan 2023 07:37:11 +0000

Hi Syed/Malek/Amir,

Please ask the agents to change the disposition on priority as discussed.

Ticket ID
Agent
Order ID
Complaints
HB Chat Type
Reason Category
Sub Reason
5549039
Ali Adil
9402610818
Late Collection (Returns)
Customer Services
Refunds and Cancelations
Delay collection
5559657
Ali Adil
9558745216
Damaged/Manufacturing Fault
Customer Services
Product Complaint
Complaint within Warranty
5584073
Aws Adra
9410066422
Late Collection (Returns)
Customer Services
Refunds and Cancelations
Return Request Initiation
5586336
Laith Almohamd
9410129456
Late Delivery
Customer Services
Delivery Related
Delayed Delivery (HH)
5596149
Aws Adra
9410850192
Refund Complaint
Customer Services
Refunds and Cancelations
Refund for Other reason
5596991
Ali Adil
123

Customer Services
Refunds and Cancelations
Return Request Initiation

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, January 19, 2023 1:25 PM
To: 'Sanaa Hammad' <[email-masked]>; 'samer aburamadan' <[email-masked]>; [email-masked]' <[email-masked]>; 'Malek' <[email-masked]>; [email-masked]' <[email-masked]>
Cc: 'Nada Hattar' <[email-masked]>; 'farah.badawi' <[email-masked]>; 'Taima Zeid' <[email-masked]>; 'Deeksha' <[email-masked]>; [email-masked]' <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Raja Ramachandran <[email-masked]>
Subject: RE: Please fill the blank and complete the reporting

Hi Team,

Just FYI - Please make sure these below 4 dispositions should not be used under "REASON CATEGORY" by any agents as these were supposed to be removed.

  1.  Delivery Related
  2.  Product Complaint
  3.  Refund and Cancelation
  4.  App and Website Issue

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, January 19, 2023 1:13 PM
To: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malek <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; farah.badawi <[email-masked]<mailto:[email-masked]>>; Taima Zeid <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: Please fill the blank and complete the reporting

Hi Team,

Please fill the blank and complete the report.

Since yesterday all the disposition are supposed to be shifted to HB Chat Type.
Please select both the disposition for now till the old disposition tab is grayed out or an alternative solution is given.

Ticket ID
Type
Agent
Created
Days
Ageing
Order ID
Complaints
HB Chat Type
Reason Category
5477387
Complaints
Samer. aburamadan
#########
32
+15days
5477387
Damaged/Manufacturing Fault
Fill the Blank
Fill the Blank
5522078
Complaints
Sanaa Hammad
#########
21
+15days
5522078
Damaged/Manufacturing Fault

5524313
Complaints
Sanaa Hammad
#########
20
+15days
9407578046
Late Delivery

5550231
Complaints
Samer. aburamadan
1/5/2023
14
11-15 days
9406799305
Late Collection (Returns)

5560698
Complaints
Ayat Alkhaldi
1/8/2023
11
11-15 days
2900100448
Damaged/Manufacturing Fault

5562362
Complaints
Samer. aburamadan
1/8/2023
11
11-15 days
5562362
Mattress Complain

5571730
Complaints
Razan alberawi
1/10/2023
9
7-10 days
9404247444
Damaged/Manufacturing Fault

5572502
Complaints
Razan alberawi
1/10/2023
9
7-10 days
9563857409
Damaged/Manufacturing Fault

5593078
Complaints
Samer. aburamadan
1/16/2023
3
3-4 Days
9410620293
Item - cannot cancel on Hybris

5593751
Complaints
Sanaa Hammad
1/16/2023
3
3-4 Days
9409756395
Refund Complaint

5596790
Complaints
Razan alberawi
1/17/2023
2
0-2 Day
9409606006
Damaged/Manufacturing Fault

5596907
Complaints
Sanaa Hammad
1/17/2023
2
0-2 Day
9410460167
Late Delivery

5597219
Complaints
Jinana Parveen
1/17/2023
2
0-2 Day
9409641877
Late Collection (Returns)

5599306
Complaints
Marwa. almasree
1/17/2023
2
0-2 Day
5599306
Wrong Item Delivered

5601021
Complaints
Rua'a Abukaff
1/18/2023
1
0-2 Day
5601021
Damaged/Manufacturing Fault

5601633
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
5601633
Late Delivery

5601924
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
9410928436
HB Damaged HH item below AED 50

5602009
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
9410904112
Late Delivery

5602308
Complaints
Marwa. almasree
1/18/2023
1
0-2 Day
5602308
Damaged/Manufacturing Fault

5603300
Complaints
raneen.baabaad Fakhr-ildeen Baabad
1/18/2023
1
0-2 Day
5603300
Damaged/Manufacturing Fault

5603509
Complaints
Bushra alzubi
1/18/2023
1
0-2 Day
9409231733
Damaged/Manufacturing Fault

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Please fill the blank and complete the reporting
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>, Taima Zeid <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>
Date: Thu, 19 Jan 2023 09:25:19 +0000

Hi Team,

Just FYI - Please make sure these below 4 dispositions should not be used under "REASON CATEGORY" by any agents as these were supposed to be removed.

1.      Delivery Related
2.      Product Complaint
3.      Refund and Cancelation
4.      App and Website Issue

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, January 19, 2023 1:13 PM
To: Sanaa Hammad <[email-masked]>; samer aburamadan <[email-masked]>; [email-masked]; Malek <[email-masked]>; [email-masked]
Cc: Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; Taima Zeid <[email-masked]>; Deeksha <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Raja Ramachandran <[email-masked]>
Subject: Please fill the blank and complete the reporting

Hi Team,

Please fill the blank and complete the report.

Since yesterday all the disposition are supposed to be shifted to HB Chat Type.

Please select both the disposition for now till the old disposition tab is grayed out or an alternative solution is given.

Ticket ID

Type

Agent

Created

Days

Ageing

Order ID

Complaints

HB Chat Type

Reason Category

5477387

Complaints

Samer. aburamadan

#########

32

+15days

5477387

Damaged/Manufacturing Fault

Fill the Blank

Fill the Blank

5522078

Complaints

Sanaa Hammad

#########

21

+15days

5522078

Damaged/Manufacturing Fault

5524313

Complaints

Sanaa Hammad

#########

20

+15days

9407578046

Late Delivery

5550231

Complaints

Samer. aburamadan

1/5/2023

14

11-15 days

9406799305

Late Collection (Returns)

5560698

Complaints

Ayat Alkhaldi

1/8/2023

11

11-15 days

2900100448

Damaged/Manufacturing Fault

5562362

Complaints

Samer. aburamadan

1/8/2023

11

11-15 days

5562362

Mattress Complain

5571730

Complaints

Razan alberawi

1/10/2023

9

7-10 days

9404247444

Damaged/Manufacturing Fault

5572502

Complaints

Razan alberawi

1/10/2023

9

7-10 days

9563857409

Damaged/Manufacturing Fault

5593078

Complaints

Samer. aburamadan

1/16/2023

3

3-4 Days

9410620293

Item - cannot cancel on Hybris

5593751

Complaints

Sanaa Hammad

1/16/2023

3

3-4 Days

9409756395

Refund Complaint

5596790

Complaints

Razan alberawi

1/17/2023

2

0-2 Day

9409606006

Damaged/Manufacturing Fault

5596907

Complaints

Sanaa Hammad

1/17/2023

2

0-2 Day

9410460167

Late Delivery

5597219

Complaints

Jinana Parveen

1/17/2023

2

0-2 Day

9409641877

Late Collection (Returns)

5599306

Complaints

Marwa. almasree

1/17/2023

2

0-2 Day

5599306

Wrong Item Delivered

5601021

Complaints

Rua'a Abukaff

1/18/2023

1

0-2 Day

5601021

Damaged/Manufacturing Fault

5601633

Complaints

Sanaa Hammad

1/18/2023

1

0-2 Day

5601633

Late Delivery

5601924

Complaints

Sanaa Hammad

1/18/2023

1

0-2 Day

9410928436

HB Damaged HH item below AED 50

5602009

Complaints

Sanaa Hammad

1/18/2023

1

0-2 Day

9410904112

Late Delivery

5602308

Complaints

Marwa. almasree

1/18/2023

1

0-2 Day

5602308

Damaged/Manufacturing Fault

5603300

Complaints

raneen.baabaad Fakhr-ildeen Baabad

1/18/2023

1

0-2 Day

5603300

Damaged/Manufacturing Fault

5603509

Complaints

Bushra alzubi

1/18/2023

1

0-2 Day

9409231733

Damaged/Manufacturing Fault

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>